MaestroMasterCardVisaVisa ElectronAmerican Express
For your convenience, we also
accept payment with PayPal:
PayPal
Site security monitored daily by:
McAfee SECURE sites help keep you safe from identity theft, credit card fraud, spyware, spam, viruses and online scams

Other Options Nearby

Daviot Guest House
Bed And Breakfast Photo
Visit Scotland 4 Stars Guest House
Bed and Breakfast
0.10 miles away
Queens Guest House
Guest House Photo
Visit Scotland 3 Stars Guest House
Guest house
0.10 miles away
Eglinton Guest House
Guest House Photo
Visit Scotland 2 Stars Guest House
Guest house
0.20 miles away
Riverside View
Hotel Photo
Self Assessed 3 Stars Guest House
Apartment
0.30 miles away
The Fox & Willow
Hotel Photo
Self Assessed 3 Stars Guest House
Hotel
0.90 miles away
Alexandria Guest House
Guest House Photo
Guest house
1.40 miles away
Ardwell Bed & Breakfast
Bed And Breakfast Photo
Self Assessed 3 Stars Guest House
Bed and Breakfast
10.60 miles away
Dykefield Farm B&B
Hotel Photo
Visit Scotland 2 Stars Farmhouse
Farm
11.30 miles away
Malin Court Hotel
Hotel Photo
Visit Scotland 3 Stars Hotel
Hotel
11.60 miles away
Nethermains House
Bed And Breakfast Photo
Self Assessed 3 Stars Guest House
Bed and Breakfast
12.50 miles away
Horizon Hotel Ayr
Self Assessed 3 Stars Guest House
Hotel
Guest Rating: 4.5
See all 338 reviews
The Esplanade

Ayr, 

South Ayrshire, 


KA7 1DT,  United Kingdom
Average Guest Rating for Horizon Hotel, Ayr
Guest reviews for Horizon Hotel, Ayr are provided by real guests who have actually stayed at the property.
Rooms:
4.0
Value:
4.4
Friendliness:
4.7
Cleanliness:
4.5
Facilities:
4.2
Staff service:
4.7
Location:
4.7
Breakfast:
4.7
Guest Rating:
4.5
From 338 reviews
Sort:Guest Reviews
Page: 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10  ...Next
Robert
Group of Adults
Stayed: Jul '18
4
Would recommend to others.
Rooms:
4
Value:
5
Friendliness:
5
Cleanliness:
5
Facilities:
4
Staff service:
5
Location:
5
Breakfast:
5
"Overnight stay for a wedding."
I booked 3 rooms online to attend a wedding in Ayr. We were given attic rooms (double and single beds) and I was phoned by the hotel to make sure they would be suitable for our needs. The rooms were c… Read more
"Overnight stay for a wedding."
I booked 3 rooms online to attend a wedding in Ayr. We were given attic rooms (double and single beds) and I was phoned by the hotel to make sure they would be suitable for our needs. The rooms were comfortable with low ceilings in parts but this was not a problem - I am over 6 feet tall. The beds were comfortable and the bathroom was nicely laid out. The room was warm at night and we had to open the dormer window which let in daylight early in the morning. Breakfast choices were excellent. Read less
Likes:
Everything was great. We were given an early check in to allow us to get changed in time for the wedding we were attending and all the staff I encountered were friendly and helpful.
Dislikes:
Nothing.
Guest Review for Horizon Hotel, Ayr
KATHERINE
Mature Couple
Stayed: Jun '18
4
Would recommend to others.
Rooms:
4
Value:
5
Friendliness:
5
Cleanliness:
4
Facilities:
3
Staff service:
5
Location:
5
Breakfast:
5
"Good location near to beach with good views."
Had a lovely week in great hotel.… Read more
"Good location near to beach with good views."
Had a lovely week in great hotel. Read less
Likes:
Great location withe stunning views.Good food and service.
Dislikes:
Shower in room on the small side.Toilet did nother flush correctly.Water slow to drain in sink.
Guest Review for Horizon Hotel, Ayr
Gordon
Mature Couple
Stayed: Jun '18
4
Would recommend to others.
Rooms:
3
Value:
3
Friendliness:
4
Cleanliness:
4
Facilities:
4
Staff service:
4
Location:
4
Breakfast:
4
"Good apart from the bed"
Horizon has much to commend it - location, facilities, staff etc. The only let-down - and it was a major one - is that the bed in Room 12 has had its day. Apart from feeling you are on the downward sl… Read more
"Good apart from the bed"
Horizon has much to commend it - location, facilities, staff etc. The only let-down - and it was a major one - is that the bed in Room 12 has had its day. Apart from feeling you are on the downward slope of the hill, you can actually feel some of the mattress springs digging into you Read less
Likes:
Everything except the bed
Dislikes:
See previous answer
Guest Review for Horizon Hotel, Ayr
irene
Mature Couple
Stayed: May '18
5
Would recommend to others.
Rooms:
4
Value:
5
Friendliness:
5
Cleanliness:
5
Facilities:
5
Staff service:
5
Location:
5
Breakfast:
5
"great time at horizon hotel"
stayed one night had a lovely time hotel really busy but was no problem for staff breakfast was wonderful room very comfortable and we sat outside having drinks which was lovely… Read more
"great time at horizon hotel"
stayed one night had a lovely time hotel really busy but was no problem for staff breakfast was wonderful room very comfortable and we sat outside having drinks which was lovely Read less
Likes:
everything about hotel especially where situated across road from beach have stayed here a few times and will b back
Dislikes:
None
Response from Horizon Hotel:
Good Evening
Thank you for your lovely feedback. i am glad you enjoyed your time with us and the weather played nice to allow you out into our beer garden I hope to see you again soon.

Kind Regards
Tracey.
Guest Review for Horizon Hotel, Ayr
John
Young Couple
Stayed: May '18
4
Would recommend to others.
Rooms:
4
Value:
4
Friendliness:
4
Cleanliness:
4
Facilities:
4
Staff service:
4
Location:
4
Breakfast:
5
"Lovely stay at Horizon Hotel"
Lovely room, lovely staff and fab breakfast… Read more
"Lovely stay at Horizon Hotel"
Lovely room, lovely staff and fab breakfast Read less
Likes:
Everything
Dislikes:
No
Response from Horizon Hotel:
Good Evening

Thank you for your lovely review and your enjoyment of your cooked breakfast. I hope to welcome you again soon.

Kind Regards
Tracey
Guest Review for Horizon Hotel, Ayr
Steve
Alone
Stayed: Apr '18
5
Would recommend to others.
Rooms:
4
Value:
5
Friendliness:
5
Cleanliness:
5
Facilities:
4
Staff service:
5
Location:
5
Breakfast:
5
"Very Good"
Just what was needed… Read more
"Very Good"
Just what was needed Read less
Likes:
Views from the room were particularly good
Dislikes:
Choice of beer, I prefer a real ale
Response from Horizon Hotel:
Hi Steve,
Thank you for your review we will take on board your suggestion for real ale. We did try it a few years back but didn't have much uptake and a lot of beer was wasted (read drank by husband to save it going off :-) but tastes change so we may well try it again. So please to hear you enjoyed the stay.
Kind Regards
Elizabeth
Guest Review for Horizon Hotel, Ayr
Irene
With a colleague
Stayed: Mar '18
5
Would recommend to others.
Rooms:
4
Value:
5
Friendliness:
5
Cleanliness:
4
Facilities:
4
Staff service:
5
Location:
5
Breakfast:
4
"Great hotel in a lovely location."
Went away for a 2 night break with my sister in law. Hotel wass everything we expected and in a lovely location down at the waterfront.… Read more
"Great hotel in a lovely location."
Went away for a 2 night break with my sister in law. Hotel wass everything we expected and in a lovely location down at the waterfront. Read less
Likes:
The staff were all very pleasant and helpful and the food was lovely and the prices were reasonable too.
Dislikes:
None
Response from Horizon Hotel:
Dear Guests

Thank you for your very kind review. I am glad that you both had a very enjoyable stay with us and enjoyed the food and the service.

I hope to welcome you back again soon.

Kind Regards
Tracey
Guest Review for Horizon Hotel, Ayr
Gary
Mature Couple
Stayed: Mar '18
3
Would not recommend to others.
Rooms:
2
Value:
3
Friendliness:
4
Cleanliness:
4
Facilities:
2
Staff service:
4
Location:
5
Breakfast:
5
"Poor nights sleep that could be resolved easily."
Hotel located in a great spot. Friendly staff and clean facilities. This has the makings of a great hotel.… Read more
"Poor nights sleep that could be resolved easily."
Hotel located in a great spot. Friendly staff and clean facilities. This has the makings of a great hotel. Read less
Likes:
The breakfast was excellent. It was cooked to our request and good quality produce. The staff where polite and helpful. Hotel is in a great spot.
Dislikes:
The triple room was cramped and small. I couldn't imagine staying more than one night. Beds are in need of a revamp of mattresses. There is no excuse with today's competition providing good quality.
Response from Horizon Hotel:
Thank you Gary for your positive comments. O the bed mattresses yes you are quite right. Last year we renewed 6 rooms with Hypnos beds and this May we will be renewing another 6 rooms and we will put the triple into this. As you can imagine with 25 rooms we are always renewing or replacing something, its a rolling operation a bit like painting the Forth Road Bridge. I do hope it won't put you off coming to visit us again.
Guest Review for Horizon Hotel, Ayr
Carolyn
Family with young Children
Stayed: Mar '18
5
Would recommend to others.
Rooms:
4
Value:
5
Friendliness:
5
Cleanliness:
5
Facilities:
4
Staff service:
5
Location:
5
Breakfast:
5
"Staff are so friendly"
Stayed a night here with my Dad, my two children (2 and 4 months) and my dog as a stopover between the ferry and home.
Hotel is clean and well kept. The food in the restaurant was lovely as we had ou… Read more
"Staff are so friendly"
Stayed a night here with my Dad, my two children (2 and 4 months) and my dog as a stopover between the ferry and home.
Hotel is clean and well kept. The food in the restaurant was lovely as we had our dinner there and breakfast was very nice. Location is great, close to everything in Ayr. But the best part is the staff, so friendly, patient and helpful. Read less
Likes:
The best thing about this hotel are the staff. They were so friendly and helpful, especially with the children who were overtired and overexcited after our journey. Nothing was a problem.
Dislikes:
The only issue was our room (a triple room) was a bit tight for the travel cot and the buggy to fit in.
Response from Horizon Hotel:
Good Evening

Thank you for taking the time to review us. I am glad you found all the staff really friendly and many thanks for leaving us a lovely review on that. I understand you had booked a triple, we do have other rooms that are family rooms, it is always advisable to call the hotel and speak to us directly where we cab guide you with what rooms are best for you.
I do hope it did not put you off and i hope to see you again soon.

Kind Regards
Tracey
Guest Review for Horizon Hotel, Ayr
Lindsey
Mature Couple
Stayed: Feb '18
3
Would not recommend to others.
Rooms:
2
Value:
3
Friendliness:
4
Cleanliness:
4
Facilities:
3
Staff service:
4
Location:
4
Breakfast:
5
"Pleasant stay for a couple of nights"
Pleasant stay for a couple of nights… Read more
"Pleasant stay for a couple of nights"
Pleasant stay for a couple of nights Read less
Likes:
Friendliness of staff
Dislikes:
Room very small, cracked cistern, chipped sink, room needed upgrading
Response from Horizon Hotel:
Good Evening

I am sorry to see that you did not enjoy your time with us. I understand the room was not what you were expecting, but if our gusts can come to reception and allow us to see if we can move you rooms then this would have made your stay better. I know it is not always possible and when people book online they do not look at the rooms which may cause problems when guests arrive but we do everything in our power to fix any issues that arise.
Guest Review for Horizon Hotel, Ayr
Page: 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10  ...Next
McAfee Secure sites help keep you safe from identity theft, credit card fraud, spyware, spam, viruses and online scams
© Copyright 2018 BookDirectRooms. Location data supplied by Geonames.