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Horizon Hotel Ayr
Self Assessed 3 Stars Guest House
Hotel
Guest Rating: 4.5
See all 335 reviews
The Esplanade

Ayr, 

South Ayrshire, 


KA7 1DT,  United Kingdom
Average Guest Rating for Horizon Hotel, Ayr
Guest reviews for Horizon Hotel, Ayr are provided by real guests who have actually stayed at the property.
Rooms:
4.0
Value:
4.4
Friendliness:
4.7
Cleanliness:
4.5
Facilities:
4.2
Staff service:
4.7
Location:
4.7
Breakfast:
4.7
Guest Rating:
4.5
From 335 reviews
Sort:Guest Reviews
Page: 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10  ...Next
irene
Mature Couple
Stayed: May '18
5
Would recommend to others.
Rooms:
4
Value:
5
Friendliness:
5
Cleanliness:
5
Facilities:
5
Staff service:
5
Location:
5
Breakfast:
5
"great time at horizon hotel"
stayed one night had a lovely time hotel really busy but was no problem for staff breakfast was wonderful room very comfortable and we sat outside having drinks which was lovely… Read more
"great time at horizon hotel"
stayed one night had a lovely time hotel really busy but was no problem for staff breakfast was wonderful room very comfortable and we sat outside having drinks which was lovely Read less
Likes:
everything about hotel especially where situated across road from beach have stayed here a few times and will b back
Dislikes:
None
Response from Horizon Hotel:
Good Evening
Thank you for your lovely feedback. i am glad you enjoyed your time with us and the weather played nice to allow you out into our beer garden I hope to see you again soon.

Kind Regards
Tracey.
Guest Review for Horizon Hotel, Ayr
John
Young Couple
Stayed: May '18
4
Would recommend to others.
Rooms:
4
Value:
4
Friendliness:
4
Cleanliness:
4
Facilities:
4
Staff service:
4
Location:
4
Breakfast:
5
"Lovely stay at Horizon Hotel"
Lovely room, lovely staff and fab breakfast… Read more
"Lovely stay at Horizon Hotel"
Lovely room, lovely staff and fab breakfast Read less
Likes:
Everything
Dislikes:
No
Response from Horizon Hotel:
Good Evening

Thank you for your lovely review and your enjoyment of your cooked breakfast. I hope to welcome you again soon.

Kind Regards
Tracey
Guest Review for Horizon Hotel, Ayr
Steve
Alone
Stayed: Apr '18
5
Would recommend to others.
Rooms:
4
Value:
5
Friendliness:
5
Cleanliness:
5
Facilities:
4
Staff service:
5
Location:
5
Breakfast:
5
"Very Good"
Just what was needed… Read more
"Very Good"
Just what was needed Read less
Likes:
Views from the room were particularly good
Dislikes:
Choice of beer, I prefer a real ale
Response from Horizon Hotel:
Hi Steve,
Thank you for your review we will take on board your suggestion for real ale. We did try it a few years back but didn't have much uptake and a lot of beer was wasted (read drank by husband to save it going off :-) but tastes change so we may well try it again. So please to hear you enjoyed the stay.
Kind Regards
Elizabeth
Guest Review for Horizon Hotel, Ayr
Irene
With a colleague
Stayed: Mar '18
5
Would recommend to others.
Rooms:
4
Value:
5
Friendliness:
5
Cleanliness:
4
Facilities:
4
Staff service:
5
Location:
5
Breakfast:
4
"Great hotel in a lovely location."
Went away for a 2 night break with my sister in law. Hotel wass everything we expected and in a lovely location down at the waterfront.… Read more
"Great hotel in a lovely location."
Went away for a 2 night break with my sister in law. Hotel wass everything we expected and in a lovely location down at the waterfront. Read less
Likes:
The staff were all very pleasant and helpful and the food was lovely and the prices were reasonable too.
Dislikes:
None
Response from Horizon Hotel:
Dear Guests

Thank you for your very kind review. I am glad that you both had a very enjoyable stay with us and enjoyed the food and the service.

I hope to welcome you back again soon.

Kind Regards
Tracey
Guest Review for Horizon Hotel, Ayr
Gary
Mature Couple
Stayed: Mar '18
3
Would not recommend to others.
Rooms:
2
Value:
3
Friendliness:
4
Cleanliness:
4
Facilities:
2
Staff service:
4
Location:
5
Breakfast:
5
"Poor nights sleep that could be resolved easily."
Hotel located in a great spot. Friendly staff and clean facilities. This has the makings of a great hotel.… Read more
"Poor nights sleep that could be resolved easily."
Hotel located in a great spot. Friendly staff and clean facilities. This has the makings of a great hotel. Read less
Likes:
The breakfast was excellent. It was cooked to our request and good quality produce. The staff where polite and helpful. Hotel is in a great spot.
Dislikes:
The triple room was cramped and small. I couldn't imagine staying more than one night. Beds are in need of a revamp of mattresses. There is no excuse with today's competition providing good quality.
Response from Horizon Hotel:
Thank you Gary for your positive comments. O the bed mattresses yes you are quite right. Last year we renewed 6 rooms with Hypnos beds and this May we will be renewing another 6 rooms and we will put the triple into this. As you can imagine with 25 rooms we are always renewing or replacing something, its a rolling operation a bit like painting the Forth Road Bridge. I do hope it won't put you off coming to visit us again.
Guest Review for Horizon Hotel, Ayr
Carolyn
Family with young Children
Stayed: Mar '18
5
Would recommend to others.
Rooms:
4
Value:
5
Friendliness:
5
Cleanliness:
5
Facilities:
4
Staff service:
5
Location:
5
Breakfast:
5
"Staff are so friendly"
Stayed a night here with my Dad, my two children (2 and 4 months) and my dog as a stopover between the ferry and home.
Hotel is clean and well kept. The food in the restaurant was lovely as we had ou… Read more
"Staff are so friendly"
Stayed a night here with my Dad, my two children (2 and 4 months) and my dog as a stopover between the ferry and home.
Hotel is clean and well kept. The food in the restaurant was lovely as we had our dinner there and breakfast was very nice. Location is great, close to everything in Ayr. But the best part is the staff, so friendly, patient and helpful. Read less
Likes:
The best thing about this hotel are the staff. They were so friendly and helpful, especially with the children who were overtired and overexcited after our journey. Nothing was a problem.
Dislikes:
The only issue was our room (a triple room) was a bit tight for the travel cot and the buggy to fit in.
Response from Horizon Hotel:
Good Evening

Thank you for taking the time to review us. I am glad you found all the staff really friendly and many thanks for leaving us a lovely review on that. I understand you had booked a triple, we do have other rooms that are family rooms, it is always advisable to call the hotel and speak to us directly where we cab guide you with what rooms are best for you.
I do hope it did not put you off and i hope to see you again soon.

Kind Regards
Tracey
Guest Review for Horizon Hotel, Ayr
Lindsey
Mature Couple
Stayed: Feb '18
3
Would not recommend to others.
Rooms:
2
Value:
3
Friendliness:
4
Cleanliness:
4
Facilities:
3
Staff service:
4
Location:
4
Breakfast:
5
"Pleasant stay for a couple of nights"
Pleasant stay for a couple of nights… Read more
"Pleasant stay for a couple of nights"
Pleasant stay for a couple of nights Read less
Likes:
Friendliness of staff
Dislikes:
Room very small, cracked cistern, chipped sink, room needed upgrading
Response from Horizon Hotel:
Good Evening

I am sorry to see that you did not enjoy your time with us. I understand the room was not what you were expecting, but if our gusts can come to reception and allow us to see if we can move you rooms then this would have made your stay better. I know it is not always possible and when people book online they do not look at the rooms which may cause problems when guests arrive but we do everything in our power to fix any issues that arise.
Guest Review for Horizon Hotel, Ayr
danny
Mature Couple
Stayed: Nov '17
4
Would recommend to others.
Rooms:
4
Value:
4
Friendliness:
5
Cleanliness:
5
Facilities:
3
Staff service:
5
Location:
5
Breakfast:
4
"Beautifully clean and friendly and warm"
Overnight… Read more
"Beautifully clean and friendly and warm"
Overnight Read less
Likes:
Cleanliness and friendliness
Dislikes:
None
Response from Horizon Hotel:
Dear guests

Thank you for taking the time to review us. I am glad you enjoyed all aspects of the hotel and look forward to welcoming you back.

Kind Regards
Tracey
Guest Review for Horizon Hotel, Ayr
Michelle
Mature Couple
Stayed: Nov '17
3
Would recommend to others.
Rooms:
4
Value:
1
Friendliness:
2
Cleanliness:
3
Facilities:
3
Staff service:
2
Location:
5
Breakfast:
3
"Overnight stay in ayr"
Arrived on sat aft wedding reception on not informed of this when i booked they gave us a room right beside reception kids running up and down stairs you could hear everything and the room was tiny no… Read more
"Overnight stay in ayr"
Arrived on sat aft wedding reception on not informed of this when i booked they gave us a room right beside reception kids running up and down stairs you could hear everything and the room was tiny not what i expected for the money we asked to be moved shown a couple of rooms chose the attic room perfect Read less
Likes:
It done what it it said on the tin quiet overnight break
N
Dislikes:
Not being informed of wedding reception when i booked
Response from Horizon Hotel:
Dear Guests

Thank you for your review. As we are a seaside hotel we do indeed do weddings and as you booked your room through an agency we cannot inform each and every guest of when we have functions on. If you were unhappy with your room we had dealt with this by moving you to a quieter part of the hotel. I have been to many hotels and have never been informed there is a wedding on. I am glad to see you were much happier once we addressed your complaint.

Kind Regards
Tracey
Guest Review for Horizon Hotel, Ayr
Jane
Family with young Children
Stayed: Oct '17
5
Would recommend to others.
Rooms:
5
Value:
4
Friendliness:
5
Cleanliness:
5
Facilities:
5
Staff service:
5
Location:
5
Breakfast:
5
"Really enjoyed ourselves"
We enjoyed your hotel. Small quibbles are: the towel rail is very close to the toilet and gets Burning
hot. I was worried my small children could get burnt. The bin liners disappear into the bin… Read more
"Really enjoyed ourselves"
We enjoyed your hotel. Small quibbles are: the towel rail is very close to the toilet and gets Burning
hot. I was worried my small children could get burnt. The bin liners disappear into the bin easily and could do with being a bit larger. We had a late night fiasco trying to get into our room- the battery in the door had died. Your receptionist worked very hard to get us back in Read less
Likes:
All of it
Dislikes:
See above
Response from Horizon Hotel:
Dear Guest
Thank you for taking the time to write a review. I am pleased to see overall you enjoyed your stay with us. The towel rail in the bathroom can be turned off if you just ask at reception we can sort that out for you.
I hope to see you and your lovely family again in the near future.
Kind Regards
Nicola
Guest Review for Horizon Hotel, Ayr
Page: 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10  ...Next
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