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Horizon Hotel Ayr
Self Assessed 3 Stars Guest House
Hotel
Guest Rating: 4.5
See all 342 reviews
The Esplanade

Ayr, 

South Ayrshire, 


KA7 1DT,  United Kingdom
Average Guest Rating for Horizon Hotel, Ayr
Guest reviews for Horizon Hotel, Ayr are provided by real guests who have actually stayed at the property.
Rooms:
4.0
Value:
4.4
Friendliness:
4.7
Cleanliness:
4.5
Facilities:
4.2
Staff service:
4.7
Location:
4.7
Breakfast:
4.7
Guest Rating:
4.5
From 342 reviews
Sort:Guest Reviews
Page: 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10  ...Next
Ona
Family with young Children
Stayed: Aug '18
2
Would not recommend to others.
Rooms:
2
Value:
2
Friendliness:
3
Cleanliness:
4
Facilities:
2
Staff service:
3
Location:
4
Breakfast:
1
"Granny and two grand daughters"
Disappointed to find that a grand mother and two young grand daughters had an attic room and no lift!
Thankfully my two young grand daughters could climb the stairs on their own because I most certai… Read more
"Granny and two grand daughters"
Disappointed to find that a grand mother and two young grand daughters had an attic room and no lift!
Thankfully my two young grand daughters could climb the stairs on their own because I most certainly could not lift !

This attack room is rather claustrophobic and I suggest you inform future guests appropriately Read less
Likes:
The location and the nice friendly staff except for one lady at yesterday’s breakfast ! Nothing that wrong only she came across as on her high horse and that lets your other lovely staff down!
Dislikes:
The breakfast is not that great
Rashers well over cooked and if you asked for rasher sausage and not the full breakfast you got one rasher and one sausage - a wee bit mean
no lift ! Pile of stairs!
Guest Review for Horizon Hotel, Ayr
John
Mature Couple
Stayed: Aug '18
4
Would recommend to others.
Rooms:
3
Value:
5
Friendliness:
5
Cleanliness:
5
Facilities:
3
Staff service:
5
Location:
5
Breakfast:
5
"Room in attic"
Would definitely stay again just not in room 32. Room was in attic up a narrow stair way. Not for anyone tall. Had to watch head on sloping ceilings and shower was very small.… Read more
"Room in attic"
Would definitely stay again just not in room 32. Room was in attic up a narrow stair way. Not for anyone tall. Had to watch head on sloping ceilings and shower was very small. Read less
Likes:
Lovely location right at beach
Dislikes:
Just the position of our room
Guest Review for Horizon Hotel, Ayr
Simon
Family with young Children
Stayed: Jul '18
5
Would recommend to others.
Rooms:
5
Value:
5
Friendliness:
5
Cleanliness:
5
Facilities:
4
Staff service:
5
Location:
4
Breakfast:
5
"Quality stay"
Second time we've stayed at this hotel and it didn't disappoint.This time we stayed in the family room which is in the attic, what a great wee room or big room I should say,plenty of room for us and a… Read more
"Quality stay"
Second time we've stayed at this hotel and it didn't disappoint.This time we stayed in the family room which is in the attic, what a great wee room or big room I should say,plenty of room for us and a young lad and baby girl.Slight issue getting a buggy up the stairs but we were allowed to store in reception.The food as always was top notch and the service from all staff was excellent even when they had to deal with a wedding party as well. Can't fault anything will defo use again when in Ayr Read less
Likes:
Got to be the food,excellent dining
Dislikes:
Only thing would be in our room(32) it was really windy outside and being in the attic it worried me I wouldn't get to sleep as it was noisy,but luckily wind died down and it was perfect
Guest Review for Horizon Hotel, Ayr
sheena
Mature Couple
Stayed: Jul '18
5
Would recommend to others.
Rooms:
5
Value:
5
Friendliness:
5
Cleanliness:
5
Facilities:
5
Staff service:
5
Location:
5
Breakfast:
5
"Short break."
short stay to attend local event.… Read more
"Short break."
short stay to attend local event. Read less
Likes:
lovely en-suite room.Great breakfast choices, enjoyed the evening meals as well. Staff very pleasant.
Dislikes:
None
Guest Review for Horizon Hotel, Ayr
Robert
Group of Adults
Stayed: Jul '18
4
Would recommend to others.
Rooms:
4
Value:
5
Friendliness:
5
Cleanliness:
5
Facilities:
4
Staff service:
5
Location:
5
Breakfast:
5
"Overnight stay for a wedding."
I booked 3 rooms online to attend a wedding in Ayr. We were given attic rooms (double and single beds) and I was phoned by the hotel to make sure they would be suitable for our needs. The rooms were c… Read more
"Overnight stay for a wedding."
I booked 3 rooms online to attend a wedding in Ayr. We were given attic rooms (double and single beds) and I was phoned by the hotel to make sure they would be suitable for our needs. The rooms were comfortable with low ceilings in parts but this was not a problem - I am over 6 feet tall. The beds were comfortable and the bathroom was nicely laid out. The room was warm at night and we had to open the dormer window which let in daylight early in the morning. Breakfast choices were excellent. Read less
Likes:
Everything was great. We were given an early check in to allow us to get changed in time for the wedding we were attending and all the staff I encountered were friendly and helpful.
Dislikes:
Nothing.
Guest Review for Horizon Hotel, Ayr
KATHERINE
Mature Couple
Stayed: Jun '18
4
Would recommend to others.
Rooms:
4
Value:
5
Friendliness:
5
Cleanliness:
4
Facilities:
3
Staff service:
5
Location:
5
Breakfast:
5
"Good location near to beach with good views."
Had a lovely week in great hotel.… Read more
"Good location near to beach with good views."
Had a lovely week in great hotel. Read less
Likes:
Great location withe stunning views.Good food and service.
Dislikes:
Shower in room on the small side.Toilet did nother flush correctly.Water slow to drain in sink.
Guest Review for Horizon Hotel, Ayr
Gordon
Mature Couple
Stayed: Jun '18
4
Would recommend to others.
Rooms:
3
Value:
3
Friendliness:
4
Cleanliness:
4
Facilities:
4
Staff service:
4
Location:
4
Breakfast:
4
"Good apart from the bed"
Horizon has much to commend it - location, facilities, staff etc. The only let-down - and it was a major one - is that the bed in Room 12 has had its day. Apart from feeling you are on the downward sl… Read more
"Good apart from the bed"
Horizon has much to commend it - location, facilities, staff etc. The only let-down - and it was a major one - is that the bed in Room 12 has had its day. Apart from feeling you are on the downward slope of the hill, you can actually feel some of the mattress springs digging into you Read less
Likes:
Everything except the bed
Dislikes:
See previous answer
Guest Review for Horizon Hotel, Ayr
irene
Mature Couple
Stayed: May '18
5
Would recommend to others.
Rooms:
4
Value:
5
Friendliness:
5
Cleanliness:
5
Facilities:
5
Staff service:
5
Location:
5
Breakfast:
5
"great time at horizon hotel"
stayed one night had a lovely time hotel really busy but was no problem for staff breakfast was wonderful room very comfortable and we sat outside having drinks which was lovely… Read more
"great time at horizon hotel"
stayed one night had a lovely time hotel really busy but was no problem for staff breakfast was wonderful room very comfortable and we sat outside having drinks which was lovely Read less
Likes:
everything about hotel especially where situated across road from beach have stayed here a few times and will b back
Dislikes:
None
Response from Horizon Hotel:
Good Evening
Thank you for your lovely feedback. i am glad you enjoyed your time with us and the weather played nice to allow you out into our beer garden I hope to see you again soon.

Kind Regards
Tracey.
Guest Review for Horizon Hotel, Ayr
John
Young Couple
Stayed: May '18
4
Would recommend to others.
Rooms:
4
Value:
4
Friendliness:
4
Cleanliness:
4
Facilities:
4
Staff service:
4
Location:
4
Breakfast:
5
"Lovely stay at Horizon Hotel"
Lovely room, lovely staff and fab breakfast… Read more
"Lovely stay at Horizon Hotel"
Lovely room, lovely staff and fab breakfast Read less
Likes:
Everything
Dislikes:
No
Response from Horizon Hotel:
Good Evening

Thank you for your lovely review and your enjoyment of your cooked breakfast. I hope to welcome you again soon.

Kind Regards
Tracey
Guest Review for Horizon Hotel, Ayr
Steve
Alone
Stayed: Apr '18
5
Would recommend to others.
Rooms:
4
Value:
5
Friendliness:
5
Cleanliness:
5
Facilities:
4
Staff service:
5
Location:
5
Breakfast:
5
"Very Good"
Just what was needed… Read more
"Very Good"
Just what was needed Read less
Likes:
Views from the room were particularly good
Dislikes:
Choice of beer, I prefer a real ale
Response from Horizon Hotel:
Hi Steve,
Thank you for your review we will take on board your suggestion for real ale. We did try it a few years back but didn't have much uptake and a lot of beer was wasted (read drank by husband to save it going off :-) but tastes change so we may well try it again. So please to hear you enjoyed the stay.
Kind Regards
Elizabeth
Guest Review for Horizon Hotel, Ayr
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