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Horizon Hotel Ayr
Self Assessed 3 Stars Guest House
Hotel
Guest Rating: 4.5
See all 321 reviews
The Esplanade

Ayr, 

South Ayrshire, 


KA7 1DT,  United Kingdom
Average Guest Rating for Horizon Hotel, Ayr
Guest reviews for Horizon Hotel, Ayr are provided by real guests who have actually stayed at the property.
Rooms:
4.0
Value:
4.4
Friendliness:
4.8
Cleanliness:
4.5
Facilities:
4.2
Staff service:
4.7
Location:
4.7
Breakfast:
4.7
Guest Rating:
4.5
From 321 reviews
Sort:Guest Reviews
Page: 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10  ...Next
Fiona
Mature Couple
Stayed: Jul '17
5
Would recommend to others.
Rooms:
3
Value:
4
Friendliness:
5
Cleanliness:
5
Facilities:
5
Staff service:
5
Location:
5
Breakfast:
5
"Perfect location. Quiet and friendly staff. Will be back."
Overall great place… Read more
"Perfect location. Quiet and friendly staff. Will be back."
Overall great place Read less
Likes:
Location is great
Dislikes:
Room 19 bed was a bit creaky
Guest Review for Horizon Hotel, Ayr
Colin
Mature Couple
Stayed: Jul '17
5
Would recommend to others.
Rooms:
5
Value:
5
Friendliness:
5
Cleanliness:
5
Facilities:
5
Staff service:
5
Location:
5
Breakfast:
5
"Great location"
Helpful friendly Staff.
Room not exactly exactly disabled friendly.… Read more
"Great location"
Helpful friendly Staff.
Room not exactly exactly disabled friendly. Read less
Likes:
Easy
Dislikes:
Ensuite layout very cramped
Guest Review for Horizon Hotel, Ayr
Dan
Mature Couple
Stayed: Jun '17
4
Would recommend to others.
Rooms:
4
Value:
4
Friendliness:
4
Cleanliness:
4
Facilities:
4
Staff service:
4
Location:
5
Breakfast:
5
"Good location and family owned"
Our stay was good. We booked two rooms for two couples. The rooms were clean and maintained. The restaurant was good and the service was reasonable.… Read more
"Good location and family owned"
Our stay was good. We booked two rooms for two couples. The rooms were clean and maintained. The restaurant was good and the service was reasonable. Read less
Likes:
The hotel is family owned and it is by the sea.
Dislikes:
None
Guest Review for Horizon Hotel, Ayr
Lorraine
Mature Couple
Stayed: Jun '17
4
Would recommend to others.
Rooms:
5
Value:
3
Friendliness:
2
Cleanliness:
4
Facilities:
4
Staff service:
2
Location:
4
Breakfast:
4
"One night stay as a treat for my mum who had just went through a knee operation"
First impression of the receptionist was not good, very matter of fact and dismissive. Arrived early as it was not made clear on booking when check in was. Was it told that we
Would not get in to ro… Read more
"One night stay as a treat for my mum who had just went through a knee operation"
First impression of the receptionist was not good, very matter of fact and dismissive. Arrived early as it was not made clear on booking when check in was. Was it told that we
Would not get in to room anytime before 3. I travel frequently for work and have never had to wait as long to check in. Decided to wait in reception and have lunch. Went to bar to ask for menu to be told, very unapologetically, that it would be an hour before food would come as they had a party of 20 in!!! Read less
Likes:
The room was great and when we did get food it was lovely.
Dislikes:
The receptionist, the check in time and the wait of one hour for food due to a big party being in, surely this would have been pre booked and adequate staff brought in to ensure residents could be ser
Guest Review for Horizon Hotel, Ayr
henry
Mature Couple
Stayed: Jun '17
5
Would recommend to others.
Rooms:
5
Value:
5
Friendliness:
5
Cleanliness:
5
Facilities:
5
Staff service:
5
Location:
5
Breakfast:
5
"excellent choice for a break away"
good value overnight stay in comfortable room… Read more
"excellent choice for a break away"
good value overnight stay in comfortable room Read less
Likes:
the hotel was warm and friendly and the evening meal choice and quality was excellent. morning coffee and afternoon teas were also available.
Dislikes:
in the high season car parking may be a problem.
Response from Horizon Hotel:
Dear Guest

Thank you for your kind review i am pleased to see you enjoyed your stay with us.
We look forward to welcoming you back!

kind Regards
Nicola
Guest Review for Horizon Hotel, Ayr
Eunice
Mature Couple
Stayed: Jun '17
5
Would recommend to others.
Rooms:
5
Value:
5
Friendliness:
5
Cleanliness:
5
Facilities:
5
Staff service:
5
Location:
5
Breakfast:
5
"Staff is more than helpful especially as my husband has health issues"
excellent… Read more
"Staff is more than helpful especially as my husband has health issues"
excellent Read less
Likes:
As we have had several visit's to the hotel, staff remember us and are more than helpful should we need it
Dislikes:
no
Response from Horizon Hotel:
It was wonderful to have you stay again, glad it was a good stay. Hope to see you again soon Regards Liz
Guest Review for Horizon Hotel, Ayr
Maria
Young Couple
Stayed: May '17
5
Would recommend to others.
Rooms:
4
Value:
4
Friendliness:
4
Cleanliness:
4
Facilities:
4
Staff service:
4
Location:
5
Breakfast:
5
"Spotless clean with friendly staff"
We stayed at the Horizon overnight and it didn't disappoint. So clean and the staff were lovely not to mention the breakfast. Plenty of towels in the room and tea and coffee making facilities.… Read more
"Spotless clean with friendly staff"
We stayed at the Horizon overnight and it didn't disappoint. So clean and the staff were lovely not to mention the breakfast. Plenty of towels in the room and tea and coffee making facilities. Read less
Likes:
They have gluten free bread which is really great for me because of my allergy. Cleanliness
Dislikes:
No
Response from Horizon Hotel:
Thank you so much for a lovely review, so glad you had a good stay.
Guest Review for Horizon Hotel, Ayr
Michael
Mature Couple
Stayed: May '17
5
Would recommend to others.
Rooms:
3
Value:
5
Friendliness:
5
Cleanliness:
5
Facilities:
5
Staff service:
5
Location:
5
Breakfast:
5
"Stress free hotel"
As per previous visit staff were excellent and nothing was too much trouble… Read more
"Stress free hotel"
As per previous visit staff were excellent and nothing was too much trouble Read less
Likes:
Staff and the food
Dislikes:
Would have preferred ground floor room but that's all down to availability and not a criticism of the hotel
Response from Horizon Hotel:
Dear Guest

Thank you for your kind words. I am happy you found the hotel stress free and our staff attentive and helpful.
We look forward to welcoming you again in the near future.

Kind Regards
Nicola
Guest Review for Horizon Hotel, Ayr
Nicholas
Mature Couple
Stayed: May '17
3
Would not recommend to others.
Rooms:
1
Value:
2
Friendliness:
5
Cleanliness:
4
Facilities:
3
Staff service:
5
Location:
4
"Good bar/restaurant and pleasant staff"
One nighter, booked late l.… Read more
"Good bar/restaurant and pleasant staff"
One nighter, booked late l. Read less
Likes:
The staff.
Dislikes:
The room. It was tired lookingm we were in a triple room, but there was hardly room for the two of us. The beds were very narrow and uncomfortable.
Response from Horizon Hotel:
Dear Guest

Thank you for taking the time to review our hotel I am pleased to see you found our restaurant and staff pleasant, the staff work hard on their customer service. I am disappointed to hear you found the triple room small did you inform reception you were unhappy with the room? perhaps we could have moved you to another room more suitable for you. Unfortunately booking through a booking agent the room is automatically allocated. We hope to see you again.
Kind Regards
Nicola
Guest Review for Horizon Hotel, Ayr
karen
Mature Couple
Stayed: Apr '17
4
Would recommend to others.
Rooms:
3
Value:
3
Friendliness:
5
Cleanliness:
5
Facilities:
3
Staff service:
5
Location:
4
Breakfast:
4
"Lovely views friendly staff . Clean and good food"
Stayed here to go to races staff were great arranging early check in . Room clean and aitlrtb. Pillows a bit hard forcour liking . Highly recommend . We have already booked for next year 😀… Read more
"Lovely views friendly staff . Clean and good food"
Stayed here to go to races staff were great arranging early check in . Room clean and aitlrtb. Pillows a bit hard forcour liking . Highly recommend . We have already booked for next year 😀 Read less
Likes:
Cleanliness friendly staff food
Dislikes:
Pillows too hard
Response from Horizon Hotel:
Dear Guest
Thank you for taking the time to write your kind review. I am pleased you enjoyed your stay with us and have booked for next year. I am sorry you found the pillows too hard for your liking please inform reception if you find the same on your return and we will source alternative pillows for you.

I look forward to seeing you again next year.

Kind Regards
Nicola
Guest Review for Horizon Hotel, Ayr
Page: 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10  ...Next
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