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Horizon Hotel Ayr
Self Assessed 3 Stars Guest House
Hotel
Guest Rating: 4.5
See all 315 reviews
The Esplanade

Ayr, 

South Ayrshire, 


KA7 1DT,  United Kingdom
Average Guest Rating for Horizon Hotel, Ayr
Guest reviews for Horizon Hotel, Ayr are provided by real guests who have actually stayed at the property.
Rooms:
4.0
Value:
4.4
Friendliness:
4.8
Cleanliness:
4.5
Facilities:
4.2
Staff service:
4.7
Location:
4.7
Breakfast:
4.7
Guest Rating:
4.5
From 315 reviews
Sort:Guest Reviews
Page: 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10  ...Next
Michael
Mature Couple
Stayed: May '17
5
Would recommend to others.
Rooms:
3
Value:
5
Friendliness:
5
Cleanliness:
5
Facilities:
5
Staff service:
5
Location:
5
Breakfast:
5
"Stress free hotel"
As per previous visit staff were excellent and nothing was too much trouble… Read more
"Stress free hotel"
As per previous visit staff were excellent and nothing was too much trouble Read less
Likes:
Staff and the food
Dislikes:
Would have preferred ground floor room but that's all down to availability and not a criticism of the hotel
Response from Horizon Hotel:
Dear Guest

Thank you for your kind words. I am happy you found the hotel stress free and our staff attentive and helpful.
We look forward to welcoming you again in the near future.

Kind Regards
Nicola
Guest Review for Horizon Hotel, Ayr
Nicholas
Mature Couple
Stayed: May '17
3
Would not recommend to others.
Rooms:
1
Value:
2
Friendliness:
5
Cleanliness:
4
Facilities:
3
Staff service:
5
Location:
4
"Good bar/restaurant and pleasant staff"
One nighter, booked late l.… Read more
"Good bar/restaurant and pleasant staff"
One nighter, booked late l. Read less
Likes:
The staff.
Dislikes:
The room. It was tired lookingm we were in a triple room, but there was hardly room for the two of us. The beds were very narrow and uncomfortable.
Response from Horizon Hotel:
Dear Guest

Thank you for taking the time to review our hotel I am pleased to see you found our restaurant and staff pleasant, the staff work hard on their customer service. I am disappointed to hear you found the triple room small did you inform reception you were unhappy with the room? perhaps we could have moved you to another room more suitable for you. Unfortunately booking through a booking agent the room is automatically allocated. We hope to see you again.
Kind Regards
Nicola
Guest Review for Horizon Hotel, Ayr
karen
Mature Couple
Stayed: Apr '17
4
Would recommend to others.
Rooms:
3
Value:
3
Friendliness:
5
Cleanliness:
5
Facilities:
3
Staff service:
5
Location:
4
Breakfast:
4
"Lovely views friendly staff . Clean and good food"
Stayed here to go to races staff were great arranging early check in . Room clean and aitlrtb. Pillows a bit hard forcour liking . Highly recommend . We have already booked for next year 😀… Read more
"Lovely views friendly staff . Clean and good food"
Stayed here to go to races staff were great arranging early check in . Room clean and aitlrtb. Pillows a bit hard forcour liking . Highly recommend . We have already booked for next year 😀 Read less
Likes:
Cleanliness friendly staff food
Dislikes:
Pillows too hard
Response from Horizon Hotel:
Dear Guest
Thank you for taking the time to write your kind review. I am pleased you enjoyed your stay with us and have booked for next year. I am sorry you found the pillows too hard for your liking please inform reception if you find the same on your return and we will source alternative pillows for you.

I look forward to seeing you again next year.

Kind Regards
Nicola
Guest Review for Horizon Hotel, Ayr
Gordon
Mature Couple
Stayed: Apr '17
4
Would recommend to others.
Rooms:
4
Value:
5
Friendliness:
5
Cleanliness:
4
Facilities:
4
Staff service:
5
Location:
4
Breakfast:
5
"Sorry - the rating should suffice"
Sorry - the rating should suffice… Read more
"Sorry - the rating should suffice"
Sorry - the rating should suffice Read less
Likes:
Sorry - the rating should suffice
Dislikes:
No
Response from Horizon Hotel:
Thank you for rating us 4 out of 5 stars hopefully we will see you again soon
Guest Review for Horizon Hotel, Ayr
irene
Mature Couple
Stayed: Apr '17
5
Would recommend to others.
Rooms:
5
Value:
4
Friendliness:
5
Cleanliness:
5
Facilities:
4
Staff service:
5
Location:
5
Breakfast:
5
"lovely stay at the horizon hotel"
arrived early for room so had a fantastic lunch bedroom was really comfy and clean staff were really friendly and helpful had fantastic breakfast next morning have stayed here a few times and would hi… Read more
"lovely stay at the horizon hotel"
arrived early for room so had a fantastic lunch bedroom was really comfy and clean staff were really friendly and helpful had fantastic breakfast next morning have stayed here a few times and would highly recommend Read less
Likes:
location across from beach and near town hotel always lovely to stay at
Dislikes:
None
Response from Horizon Hotel:
Thank you for your review I am pleased to see you enjoyed your stay with us we look forward to welcoming you back in the future.
Guest Review for Horizon Hotel, Ayr
stuart
Group of Adults
Stayed: Apr '17
4
Would recommend to others.
Rooms:
4
Value:
4
Friendliness:
5
Cleanliness:
5
Facilities:
4
Staff service:
5
Location:
5
Breakfast:
5
"very pleasant good staff and excellent breakfast"
a small group of people visiting the local railway club… Read more
"very pleasant good staff and excellent breakfast"
a small group of people visiting the local railway club Read less
Likes:
the best was breakfast and the beer
Dislikes:
None
Response from Horizon Hotel:
Dear Guest Thank you for your kind review I am happy you had a good stay with us and enjoyed the breakfast and the beer, I look forward to welcoming you back in the near future.

Kind Regards
Nicola
Guest Review for Horizon Hotel, Ayr
Andrew
Alone
Stayed: Mar '17
4
Would recommend to others.
Rooms:
4
Value:
4
Friendliness:
4
Cleanliness:
5
Facilities:
4
Staff service:
5
Location:
5
Breakfast:
5
"Great location next to Ayr beach"
Had a great stay, very cumfortable bed and extreamely clean, highly reccomend the horizon hotel, breakfast was first class… Read more
"Great location next to Ayr beach"
Had a great stay, very cumfortable bed and extreamely clean, highly reccomend the horizon hotel, breakfast was first class Read less
Likes:
Right next to ayr beach
Dislikes:
Room 31, hot water tap didnt work,
Response from Horizon Hotel:
Daer Guest

Thank you for taking the time to write a review. i am pleased you enjoyed your time staying with us with regards to Room 31 hot water tap not working did you report this to reception? Being an attic room sometimes it can take a few minutes for the hot water to come through. I shall pass on your lovely comments about the breakfast to the chef team they will be pleased.

Kind Regards
Nicola
Guest Review for Horizon Hotel, Ayr
Claire
Young Couple
Stayed: Mar '17
5
Would recommend to others.
Rooms:
5
Value:
5
Friendliness:
5
Cleanliness:
5
Facilities:
5
Staff service:
5
Location:
5
Breakfast:
5
"Lovely overnight stay"
One night in hotel where we got married… Read more
"Lovely overnight stay"
One night in hotel where we got married Read less
Likes:
Staff are so friendly
Dislikes:
No
Response from Horizon Hotel:
Thank you for your review I am pleased you enjoyed your time with us, our staff are indeed very friendly and customer focused. I hope to see you again soon.

Kind Regards
Nicola
Guest Review for Horizon Hotel, Ayr
Harry
Mature Couple
Stayed: Feb '17
5
Would recommend to others.
Rooms:
4
Value:
5
Friendliness:
5
Cleanliness:
5
Facilities:
4
Staff service:
5
Location:
5
Breakfast:
5
"Away night for R & R"
Very enjoyable and relaxing… Read more
"Away night for R & R"
Very enjoyable and relaxing Read less
Likes:
Great view from the room and food and service excellent
Dislikes:
Ensuite was a bit small and could put a proper door on the shower instead of a curtain
Response from Horizon Hotel:
Dear Guest
Thank you for your review I am glad you found your stay enjoyable and relaxing.
I hope to welcome you back soon
Kind Regards
Nicola
Guest Review for Horizon Hotel, Ayr
Brenda
Family with young Children
Stayed: Feb '17
5
Would recommend to others.
Rooms:
5
Value:
4
Friendliness:
5
Cleanliness:
4
Facilities:
5
Staff service:
5
Location:
5
Breakfast:
5
"We had a fab overnight stay, the staff were really accomodating especially with food for Kids"
We had a really nice stay, the only damper was when I booked I emailed reception to ask for a late check out for Sunday as it was a bit of a rush getting two kids washed fed and out for 10.30am on Sun… Read more
"We had a fab overnight stay, the staff were really accomodating especially with food for Kids"
We had a really nice stay, the only damper was when I booked I emailed reception to ask for a late check out for Sunday as it was a bit of a rush getting two kids washed fed and out for 10.30am on Sunday Morning, I do understand as you had a wedding on Sunday that the staff were extremely busy. However I didn't get a reply to my email when I booked, and when I asked on arrival on Saturday when I asked the young man who checked us in he didn't even reply to my question. He just ignored it. Read less
Likes:
The food was excellent the rom was very quiet apart from the fact I had asked for a sea view.
Dislikes:
no
Guest Review for Horizon Hotel, Ayr
Page: 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10  ...Next
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