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Horizon Hotel Ayr
Self Assessed 3 Stars Guest House
Hotel
Guest Rating: 4.5
See all 300 reviews
The Esplanade

Ayr, 

South Ayrshire, 


KA7 1DT,  United Kingdom
Average Guest Rating for Horizon Hotel, Ayr
Guest reviews for Horizon Hotel, Ayr are provided by real guests who have actually stayed at the property.
Rooms:
4.0
Value:
4.4
Friendliness:
4.8
Cleanliness:
4.5
Facilities:
4.2
Staff service:
4.7
Location:
4.7
Breakfast:
4.7
Guest Rating:
4.5
From 300 reviews
Sort:Guest Reviews
Page: 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10  ...Next
Eunice
Mature Couple
Stayed: Aug '16
5
Would recommend to others.
Rooms:
5
Value:
5
Friendliness:
5
Cleanliness:
5
Facilities:
5
Staff service:
5
Location:
5
Breakfast:
5
"friendly and very helpful as my husband has Parkinsin's they could not be more helpful"
relaxing, the staff took the time to answer your questions and done everything to help… Read more
"friendly and very helpful as my husband has Parkinsin's they could not be more helpful"
relaxing, the staff took the time to answer your questions and done everything to help Read less
Likes:
the helpfulness of the staff, my husband has Parkinson's and walks with a stick and the staff were very helpful, and we got a great room on the ground floor
Dislikes:
not a thing
Response from Horizon Hotel:
Thank you for your review I am pleased you found the staff helpful and friendly we pride ourselves on Customer Service.
I hope to see you both again!
Guest Review for Horizon Hotel, Ayr
Brian
Mature Couple
Stayed: Aug '16
5
Would recommend to others.
Rooms:
5
Value:
4
Friendliness:
5
Cleanliness:
5
Facilities:
5
Staff service:
5
Location:
5
Breakfast:
5
"Short Break"
Short break at short notice by the sea.Two nights just enough to recharge the batteries. Hotel ideally situated on the seafront which attracted us to the hotel. Dog friendly very important to us and t… Read more
"Short Break"
Short break at short notice by the sea.Two nights just enough to recharge the batteries. Hotel ideally situated on the seafront which attracted us to the hotel. Dog friendly very important to us and this was true in every way. The staff were all very helpful and friendly. Meals were of a high standard and the staff ensured that we had a table reserved in the lounge area so we could eat with our dog. Dog bowls were always to hand and a staff could not have been nicer to us and the dog. Read less
Likes:
Staff were very friendly. Really nice touch when they left a dog biscuit for him when we came down for breakfast. Sea view was excellent and a bonus.
Dislikes:
None
Response from Horizon Hotel:
Thank you for taking the time to write this lovely review. I am glad you enjoyed your stay with us we aim to provide excellent Customer Service for not only our two legged guests but also for our four legged ones. We hope to welcome you to the hotel again soon.
Nicola (Duty Manager)
Guest Review for Horizon Hotel, Ayr
Alison
Group of Adults
Stayed: Jul '16
4
Would recommend to others.
Rooms:
4
Value:
4
Friendliness:
5
Cleanliness:
4
Facilities:
5
Staff service:
5
Location:
4
Breakfast:
4
"Lovely hotel with excellent accomodation and good choice of breakfast."
Very enjoyable.… Read more
"Lovely hotel with excellent accomodation and good choice of breakfast."
Very enjoyable. Read less
Likes:
Rooms very clean and tidy great choice of breakfast.
Dislikes:
No complaints everything was to our satisfaction.
Response from Horizon Hotel:
Thank you for taking the time to write your review. I am glad you found your stay enjoyable, we will hopefully see you back again in the future.
Kind Regards
Nicola (Duty Manager)
Guest Review for Horizon Hotel, Ayr
john
Mature Couple
Stayed: Jul '16
5
Would recommend to others.
Rooms:
4
Value:
5
Friendliness:
4
Cleanliness:
5
Facilities:
5
Staff service:
5
Location:
5
Breakfast:
5
"relaxing hotel to stay"
we never take short breaks in hotels but the couple of nights just to get away and to stay in this hotel where brilliant and most of all relaxing… Read more
"relaxing hotel to stay"
we never take short breaks in hotels but the couple of nights just to get away and to stay in this hotel where brilliant and most of all relaxing Read less
Likes:
great location friendly service from all staff
Dislikes:
none
Response from Horizon Hotel:
Thank you for your kind review i am glad you had an enjoyable and relaxing time in our hotel. We hope to see you again!
Guest Review for Horizon Hotel, Ayr
Jon
Alone
Stayed: Jul '16
2
Would not recommend to others.
Rooms:
1
Value:
1
Friendliness:
4
Cleanliness:
2
Facilities:
3
Staff service:
3
Location:
4
Breakfast:
4
"Great Location, Lovely Bar and Restaurant, Depressing Room"
Stay was brief. Arrived 9pm. Meal and Bed. Quick Breakfast and away.… Read more
"Great Location, Lovely Bar and Restaurant, Depressing Room"
Stay was brief. Arrived 9pm. Meal and Bed. Quick Breakfast and away. Read less
Likes:
The Bar and the location by the beach.
Dislikes:
I did not like the room. I was stuck on the ground level with no view. The decor was really old fashioned. The bathroom was better than the bedroom.
And 2 separate single beds in a double room?
Response from Horizon Hotel:
Thank you for your review. I am disappointed you did not enjoy your stay with us did you mention to reception you were not happy with your room? We try to oblige with requests for sea views but as you will be aware we have a limited number of these rooms so we cannot always fulfill a request as these rooms tend to book out quickly.
Kind Regards
Nicola (Duty Manager)
Guest Review for Horizon Hotel, Ayr
PAUL
Group of Adults
Stayed: Jun '16
3
Would recommend to others.
Rooms:
1
Value:
2
Friendliness:
4
Cleanliness:
4
Facilities:
4
Staff service:
4
Location:
4
"Pleasant hotel, new bed please!"
A very pleasant hotel, clean, tidy and friendly staff, but please change the bed, room 19. I stay in hotels approx 150 nights a year and this is about the worst bed I've tried to sleep in this year. A… Read more
"Pleasant hotel, new bed please!"
A very pleasant hotel, clean, tidy and friendly staff, but please change the bed, room 19. I stay in hotels approx 150 nights a year and this is about the worst bed I've tried to sleep in this year. Apart from that very nice Read less
Likes:
Staff great, bar area very nice, didn't eat at the hotel so not able to comment re food.
Dislikes:
Poor bed and a little pricey for the standard of the hotel.
Response from Horizon Hotel:
Hi thank you for taking the time to post a review i am pleased your stay was pleasant. I am sorry to hear you found the bed not to your satisfaction did you mention this to reception we perhaps could have moved you to another room? We try to keep our prices as competitive as we can and check it regularly.
Guest Review for Horizon Hotel, Ayr
Anne
Group of Adults
Stayed: May '16
5
Would recommend to others.
Rooms:
5
Value:
5
Friendliness:
5
Cleanliness:
5
Facilities:
5
Staff service:
5
Location:
5
Breakfast:
5
"Perfect location"
Perfect location, attentive staff, good restaurant, safe parking and fantastic weather.… Read more
"Perfect location"
Perfect location, attentive staff, good restaurant, safe parking and fantastic weather. Read less
Likes:
Everything
Dislikes:
No
Response from Horizon Hotel:
Hi thank you for your review I appreciate you taking the time to write one. I am pleased you enjoyed your stay with us. Unfortunately the fantastic weather had nothing to do with us, we do wish we could control it but i am glad the sun shined for your visit.
Nicola (Duty Manager)
Guest Review for Horizon Hotel, Ayr
Graeme
Young Couple
Stayed: May '16
1
Would not recommend to others.
Rooms:
1
Value:
1
Friendliness:
1
Cleanliness:
1
Facilities:
1
Staff service:
1
Location:
4
Breakfast:
2
"Overnight stay"
Dissappointing… Read more
"Overnight stay"
Dissappointing Read less
Likes:
Great food and service from restaraunt staff
Dislikes:
Luke warm welcome at reception. Staff more interested in wedding guests. Room was in worst location possible. All rowdy wedding guest had to pass our room door. Bathroom and shower were tiny.
Guest Review for Horizon Hotel, Ayr
Frank
Mature Couple
Stayed: May '16
5
Would recommend to others.
Rooms:
4
Value:
4
Friendliness:
5
Cleanliness:
4
Facilities:
4
Staff service:
5
Location:
5
Breakfast:
5
"Super"
Lovely relaxing week end… Read more
"Super"
Lovely relaxing week end Read less
Likes:
Great location and very good standard of food dishes also great parking facilities
Dislikes:
No
Guest Review for Horizon Hotel, Ayr
Gillian
Family with older Children
Stayed: Apr '16
4
Would recommend to others.
Rooms:
3
Value:
2
Friendliness:
5
Cleanliness:
5
Facilities:
4
Staff service:
5
Location:
5
Breakfast:
4
"Good hotel in great location and welcoming our furry friends"
Overall the hotel was very good however the family rooms in the attic are quite small and don't offer sitting options. The quality of decor and freshness was just ok and coupled with the small space m… Read more
"Good hotel in great location and welcoming our furry friends"
Overall the hotel was very good however the family rooms in the attic are quite small and don't offer sitting options. The quality of decor and freshness was just ok and coupled with the small space made it feel not as good value for the price as we would normally expect. However the room was clean, the staff professional and friendly, the meal and breakfast was fresh and good value and dogs are very welcome. The location next to the beach is great for walks with the dog. Read less
Likes:
Location, staff welcoming, good standard of food and cleanliness.
Dislikes:
Late check in - expect 2 not 3 and early check out on a Sunday at 10.30! We paid about 4 times than we would pay for a premier inn for a much smaller space.
Guest Review for Horizon Hotel, Ayr
Page: 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10  ...Next
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