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Horizon Hotel Ayr
Self Assessed 3 Stars Guest House
Hotel
Guest Rating: 4.5
See all 327 reviews
The Esplanade

Ayr, 

South Ayrshire, 


KA7 1DT,  United Kingdom
Average Guest Rating for Horizon Hotel, Ayr
Guest reviews for Horizon Hotel, Ayr are provided by real guests who have actually stayed at the property.
Rooms:
4.0
Value:
4.4
Friendliness:
4.7
Cleanliness:
4.5
Facilities:
4.2
Staff service:
4.7
Location:
4.7
Breakfast:
4.7
Guest Rating:
4.5
From 327 reviews
Sort:Guest Reviews
Page: 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10  ...Next
Michelle
Mature Couple
Stayed: Nov '17
3
Would recommend to others.
Rooms:
4
Value:
1
Friendliness:
2
Cleanliness:
3
Facilities:
3
Staff service:
2
Location:
5
Breakfast:
3
"Overnight stay in ayr"
Arrived on sat aft wedding reception on not informed of this when i booked they gave us a room right beside reception kids running up and down stairs you could hear everything and the room was tiny no… Read more
"Overnight stay in ayr"
Arrived on sat aft wedding reception on not informed of this when i booked they gave us a room right beside reception kids running up and down stairs you could hear everything and the room was tiny not what i expected for the money we asked to be moved shown a couple of rooms chose the attic room perfect Read less
Likes:
It done what it it said on the tin quiet overnight break
N
Dislikes:
Not being informed of wedding reception when i booked
Guest Review for Horizon Hotel, Ayr
Jane
Family with young Children
Stayed: Oct '17
5
Would recommend to others.
Rooms:
5
Value:
4
Friendliness:
5
Cleanliness:
5
Facilities:
5
Staff service:
5
Location:
5
Breakfast:
5
"Really enjoyed ourselves"
We enjoyed your hotel. Small quibbles are: the towel rail is very close to the toilet and gets Burning
hot. I was worried my small children could get burnt. The bin liners disappear into the bin… Read more
"Really enjoyed ourselves"
We enjoyed your hotel. Small quibbles are: the towel rail is very close to the toilet and gets Burning
hot. I was worried my small children could get burnt. The bin liners disappear into the bin easily and could do with being a bit larger. We had a late night fiasco trying to get into our room- the battery in the door had died. Your receptionist worked very hard to get us back in Read less
Likes:
All of it
Dislikes:
See above
Response from Horizon Hotel:
Dear Guest
Thank you for taking the time to write a review. I am pleased to see overall you enjoyed your stay with us. The towel rail in the bathroom can be turned off if you just ask at reception we can sort that out for you.
I hope to see you and your lovely family again in the near future.
Kind Regards
Nicola
Guest Review for Horizon Hotel, Ayr
Victor
Alone
Stayed: Sep '17
4
Would recommend to others.
Rooms:
3
Value:
4
Friendliness:
4
Cleanliness:
4
Facilities:
4
Staff service:
5
Location:
5
Breakfast:
5
"convenient, clean, good fod"
One day overnight business trip… Read more
"convenient, clean, good fod"
One day overnight business trip Read less
Likes:
Convenience to towwn
Dislikes:
Had room 16 and did not like the view ??? from the window
Response from Horizon Hotel:
Dear Guest
Thank you for taking the time to post a review I am pleased you enjoyed your stay with us unfortunately Room 16 doesn't have much of a view from the window, If you book with us direct we can certainly look at the availability of a room with a view unfortunately when a guest books online the room is automatically allocated.
I look forward to welcoming you again in the near future.
Kind Regards
Nicola
Guest Review for Horizon Hotel, Ayr
Matthew
Mature Couple
Stayed: Sep '17
4
Would recommend to others.
Rooms:
3
Value:
3
Friendliness:
5
Cleanliness:
4
Facilities:
4
Staff service:
5
Location:
5
Breakfast:
5
"Well positioned for a visit to Ayr"
We were allocated room 15 for our 3 night stay. Not a large room but adequate for a short stay.
The staff are very pleasant in the bar and restaurant areas and we enjoyed the food in the restaurant.… Read more
"Well positioned for a visit to Ayr"
We were allocated room 15 for our 3 night stay. Not a large room but adequate for a short stay.
The staff are very pleasant in the bar and restaurant areas and we enjoyed the food in the restaurant. We ate each night of our stay and found the menu reasonably priced.
Breakfast had a good choice and was enjoyable.
I didn't take any croissants or pastries as these were not covered to prevent contamination by flies or anyone coughing or sneezing - not hygienic Read less
Likes:
General areas around reception and bar/ restaurant are very comfortable and pleasant to sit.
Food was enjoyable and reasonably priced.
Dislikes:
Mattress too hard and could feel the springs.on both sides of the bed. left side of the bed in particular was sagging and lumpy. Needs a new comfortable mattress. Pillows flat and hard need replaced.
Guest Review for Horizon Hotel, Ayr
Jennifer
Alone
Stayed: Aug '17
4
Would recommend to others.
Rooms:
4
Value:
4
Friendliness:
4
Cleanliness:
4
Facilities:
4
Staff service:
4
Location:
4
"great location"
Nice hotel with sea view and central to shopping centre and train and bus link.… Read more
"great location"
Nice hotel with sea view and central to shopping centre and train and bus link. Read less
Likes:
clean hotel
Dislikes:
nothing
Response from Horizon Hotel:
Dear Guest
Thank you for taking the time to leave a review we look forward to seeing you again.

Kind Regards
Nicola

Guest Review for Horizon Hotel, Ayr
derek
Mature Couple
Stayed: Jul '17
5
Would recommend to others.
Rooms:
5
Value:
5
Friendliness:
5
Cleanliness:
5
Facilities:
5
Staff service:
5
Location:
5
Breakfast:
5
"best hotel in ayr look forward to my visit every year"
wonderful… Read more
"best hotel in ayr look forward to my visit every year"
wonderful Read less
Likes:
everything
Dislikes:
no
Response from Horizon Hotel:
Thank you for your lovely review we look forward to seeing you again soon.
Kind Regards
Nicola
Guest Review for Horizon Hotel, Ayr
Fiona
Mature Couple
Stayed: Jul '17
5
Would recommend to others.
Rooms:
3
Value:
4
Friendliness:
5
Cleanliness:
5
Facilities:
5
Staff service:
5
Location:
5
Breakfast:
5
"Perfect location. Quiet and friendly staff. Will be back."
Overall great place… Read more
"Perfect location. Quiet and friendly staff. Will be back."
Overall great place Read less
Likes:
Location is great
Dislikes:
Room 19 bed was a bit creaky
Response from Horizon Hotel:
Thank you for taking the time to write a review. I am pleased you enjoyed your stay with us. I look forward to welcoming you back to Horizon Hotel in the the near future.
Kind Regards
Nicola
Guest Review for Horizon Hotel, Ayr
Colin
Mature Couple
Stayed: Jul '17
5
Would recommend to others.
Rooms:
5
Value:
5
Friendliness:
5
Cleanliness:
5
Facilities:
5
Staff service:
5
Location:
5
Breakfast:
5
"Great location"
Helpful friendly Staff.
Room not exactly exactly disabled friendly.… Read more
"Great location"
Helpful friendly Staff.
Room not exactly exactly disabled friendly. Read less
Likes:
Easy
Dislikes:
Ensuite layout very cramped
Response from Horizon Hotel:
Thank you for your review. I am pleased you found our staff helpful and friendly they do work hard on their customer service. We do have a disabled adapted room which is a twin room on the ground floor, it also has its own door to the car park. I would recommend telephoning the hotel to book direct for any future visit this way we can make sure you are allocated the room you need for your requirements. When you book online they just allocate you the first available room.
Nicola
Guest Review for Horizon Hotel, Ayr
Dan
Mature Couple
Stayed: Jun '17
4
Would recommend to others.
Rooms:
4
Value:
4
Friendliness:
4
Cleanliness:
4
Facilities:
4
Staff service:
4
Location:
5
Breakfast:
5
"Good location and family owned"
Our stay was good. We booked two rooms for two couples. The rooms were clean and maintained. The restaurant was good and the service was reasonable.… Read more
"Good location and family owned"
Our stay was good. We booked two rooms for two couples. The rooms were clean and maintained. The restaurant was good and the service was reasonable. Read less
Likes:
The hotel is family owned and it is by the sea.
Dislikes:
None
Response from Horizon Hotel:
Dear Guest
Thank you for your review I am pleased you enjoyed your stay we look forward to welcoming you back to Horizon in the near future.
Kind Regards
Nicola
Guest Review for Horizon Hotel, Ayr
Lorraine
Mature Couple
Stayed: Jun '17
4
Would recommend to others.
Rooms:
5
Value:
3
Friendliness:
2
Cleanliness:
4
Facilities:
4
Staff service:
2
Location:
4
Breakfast:
4
"One night stay as a treat for my mum who had just went through a knee operation"
First impression of the receptionist was not good, very matter of fact and dismissive. Arrived early as it was not made clear on booking when check in was. Was it told that we
Would not get in to ro… Read more
"One night stay as a treat for my mum who had just went through a knee operation"
First impression of the receptionist was not good, very matter of fact and dismissive. Arrived early as it was not made clear on booking when check in was. Was it told that we
Would not get in to room anytime before 3. I travel frequently for work and have never had to wait as long to check in. Decided to wait in reception and have lunch. Went to bar to ask for menu to be told, very unapologetically, that it would be an hour before food would come as they had a party of 20 in!!! Read less
Likes:
The room was great and when we did get food it was lovely.
Dislikes:
The receptionist, the check in time and the wait of one hour for food due to a big party being in, surely this would have been pre booked and adequate staff brought in to ensure residents could be ser
Response from Horizon Hotel:
Thank you for taking the time to post a review. Our staff strive to be friendly and welcoming at all times so i can only apologize you felt the reception staff was not at the time of your visit.. We try to serve customers as quick as possible but due to all food being cooked fresh to order we do have to restrict service occassionally so customers can enjoy good quality fresh food. I am glad you enjoyed your food and room, I look forward to welcoming you in the future.
Kind Regards
Nicola
Guest Review for Horizon Hotel, Ayr
Page: 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10  ...Next
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