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Horizon Hotel Ayr
Self Assessed 3 Stars Guest House
Hotel
Guest Rating: 4.5
See all 308 reviews
The Esplanade

Ayr, 

South Ayrshire, 


KA7 1DT,  United Kingdom
Average Guest Rating for Horizon Hotel, Ayr
Guest reviews for Horizon Hotel, Ayr are provided by real guests who have actually stayed at the property.
Rooms:
4.0
Value:
4.4
Friendliness:
4.8
Cleanliness:
4.5
Facilities:
4.2
Staff service:
4.7
Location:
4.7
Breakfast:
4.7
Guest Rating:
4.5
From 308 reviews
Sort:Guest Reviews
Page: 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10  ...Next
Claire
Young Couple
Stayed: Mar '17
5
Would recommend to others.
Rooms:
5
Value:
5
Friendliness:
5
Cleanliness:
5
Facilities:
5
Staff service:
5
Location:
5
Breakfast:
5
"Lovely overnight stay"
One night in hotel where we got married… Read more
"Lovely overnight stay"
One night in hotel where we got married Read less
Likes:
Staff are so friendly
Dislikes:
No
Guest Review for Horizon Hotel, Ayr
Harry
Mature Couple
Stayed: Feb '17
5
Would recommend to others.
Rooms:
4
Value:
5
Friendliness:
5
Cleanliness:
5
Facilities:
4
Staff service:
5
Location:
5
Breakfast:
5
"Away night for R & R"
Very enjoyable and relaxing… Read more
"Away night for R & R"
Very enjoyable and relaxing Read less
Likes:
Great view from the room and food and service excellent
Dislikes:
Ensuite was a bit small and could put a proper door on the shower instead of a curtain
Guest Review for Horizon Hotel, Ayr
Brenda
Family with young Children
Stayed: Feb '17
5
Would recommend to others.
Rooms:
5
Value:
4
Friendliness:
5
Cleanliness:
4
Facilities:
5
Staff service:
5
Location:
5
Breakfast:
5
"We had a fab overnight stay, the staff were really accomodating especially with food for Kids"
We had a really nice stay, the only damper was when I booked I emailed reception to ask for a late check out for Sunday as it was a bit of a rush getting two kids washed fed and out for 10.30am on Sun… Read more
"We had a fab overnight stay, the staff were really accomodating especially with food for Kids"
We had a really nice stay, the only damper was when I booked I emailed reception to ask for a late check out for Sunday as it was a bit of a rush getting two kids washed fed and out for 10.30am on Sunday Morning, I do understand as you had a wedding on Sunday that the staff were extremely busy. However I didn't get a reply to my email when I booked, and when I asked on arrival on Saturday when I asked the young man who checked us in he didn't even reply to my question. He just ignored it. Read less
Likes:
The food was excellent the rom was very quiet apart from the fact I had asked for a sea view.
Dislikes:
no
Guest Review for Horizon Hotel, Ayr
Sam
Mature Couple
Stayed: Jan '17
5
Would recommend to others.
Rooms:
4
Value:
5
Friendliness:
5
Cleanliness:
5
Facilities:
5
Staff service:
5
Location:
5
Breakfast:
5
"Great Location, Great Value"
Myself and wife stayed while I was working on Robert Burns project, we found the staff very friendly, the food excellent and value for money… Read more
"Great Location, Great Value"
Myself and wife stayed while I was working on Robert Burns project, we found the staff very friendly, the food excellent and value for money Read less
Likes:
food was excellent staff really nice
Dislikes:
nothing
Guest Review for Horizon Hotel, Ayr
Pam
Alone
Stayed: Nov '16
2
Would not recommend to others.
Rooms:
1
Value:
1
Friendliness:
5
Cleanliness:
4
Facilities:
2
Staff service:
5
Location:
4
Breakfast:
5
"Stay cut short"
I was taking a much needed break to catch up with friends, shop. Have stayed in Horizon before & all was fine, hence booking again. But this time found the room & facilities really not what I expected… Read more
"Stay cut short"
I was taking a much needed break to catch up with friends, shop. Have stayed in Horizon before & all was fine, hence booking again. But this time found the room & facilities really not what I expected, especially for what paid up front. I did point out the problem with shower but nothing seemed to have been done. I also emailed hotel directly in return home, but no response to date. Read less
Likes:
The location, the friendliness of staff.
Dislikes:
The fact room really not up to scratch, & nothing apparently being done when pointed problem out for example with shower, though tv was sorted. So ended up leaving 2 days early, no response to email
Guest Review for Horizon Hotel, Ayr
James
Family with young Children
Stayed: Oct '16
4
Would recommend to others.
Rooms:
4
Value:
4
Friendliness:
3
Cleanliness:
4
Facilities:
4
Staff service:
4
Location:
5
Breakfast:
5
"A chilled out weekend with the family"
There was 7 of us staying for 2 nights. We have stayed at the Horizon many times and always have a good time.… Read more
"A chilled out weekend with the family"
There was 7 of us staying for 2 nights. We have stayed at the Horizon many times and always have a good time. Read less
Likes:
The food was amazing, always warm and a good choice of menu.
Dislikes:
I think the showers in the rooms could be updated they are slow and freezing. One of the rooms in our party had to complain twice to reception about the heating not working.
Guest Review for Horizon Hotel, Ayr
Neil
Mature Couple
Stayed: Sep '16
5
Would recommend to others.
Rooms:
5
Value:
5
Friendliness:
5
Cleanliness:
5
Facilities:
5
Staff service:
5
Location:
5
Breakfast:
5
"Relaxing environment with great service, at a reasonable price."
A base to explore the area.… Read more
"Relaxing environment with great service, at a reasonable price."
A base to explore the area. Read less
Likes:
It met with all our requirements to ensure an enjoyable short break.
Dislikes:
The Hotel may be rated at three star but the food was five star.
Response from Horizon Hotel:
Thank you for your lovely review.

I am pleased you enjoyed your stay with us and found our cuisine up to 5 star rating I will pass this onto our Head Chef and his team, they will be delighted!
They all work really hard to ensure good quality fresh food so it is really nice to see them get some recognition for this.

I hope to see you again soon.

Thank You

Nicola (Duty Manager)
Guest Review for Horizon Hotel, Ayr
susan
With a colleague
Stayed: Sep '16
5
Would recommend to others.
Rooms:
4
Value:
5
Friendliness:
5
Cleanliness:
5
Facilities:
5
Staff service:
5
Location:
5
Breakfast:
5
"excellent family owned hotel"
had a lovely couple of nights stay in this hotel, only comment would be that the twin room was quite small, however it did have all facilities. dinner in the restaurant was very good.lovely hotel… Read more
"excellent family owned hotel"
had a lovely couple of nights stay in this hotel, only comment would be that the twin room was quite small, however it did have all facilities. dinner in the restaurant was very good.lovely hotel Read less
Likes:
lovely hotel
Dislikes:
twin rooms rather small
Response from Horizon Hotel:
Thank you for taking the time to post a review i am pleased you had a lovely few nights with us and enjoyed dinner in the restaurant. We hope to see you again in the near future.
Many Thanks
Nicola (Duty Manager)
Guest Review for Horizon Hotel, Ayr
Eunice
Mature Couple
Stayed: Aug '16
5
Would recommend to others.
Rooms:
5
Value:
5
Friendliness:
5
Cleanliness:
5
Facilities:
5
Staff service:
5
Location:
5
Breakfast:
5
"friendly and very helpful as my husband has Parkinsin's they could not be more helpful"
relaxing, the staff took the time to answer your questions and done everything to help… Read more
"friendly and very helpful as my husband has Parkinsin's they could not be more helpful"
relaxing, the staff took the time to answer your questions and done everything to help Read less
Likes:
the helpfulness of the staff, my husband has Parkinson's and walks with a stick and the staff were very helpful, and we got a great room on the ground floor
Dislikes:
not a thing
Response from Horizon Hotel:
Thank you for your review I am pleased you found the staff helpful and friendly we pride ourselves on Customer Service.
I hope to see you both again!
Guest Review for Horizon Hotel, Ayr
Brian
Mature Couple
Stayed: Aug '16
5
Would recommend to others.
Rooms:
5
Value:
4
Friendliness:
5
Cleanliness:
5
Facilities:
5
Staff service:
5
Location:
5
Breakfast:
5
"Short Break"
Short break at short notice by the sea.Two nights just enough to recharge the batteries. Hotel ideally situated on the seafront which attracted us to the hotel. Dog friendly very important to us and t… Read more
"Short Break"
Short break at short notice by the sea.Two nights just enough to recharge the batteries. Hotel ideally situated on the seafront which attracted us to the hotel. Dog friendly very important to us and this was true in every way. The staff were all very helpful and friendly. Meals were of a high standard and the staff ensured that we had a table reserved in the lounge area so we could eat with our dog. Dog bowls were always to hand and a staff could not have been nicer to us and the dog. Read less
Likes:
Staff were very friendly. Really nice touch when they left a dog biscuit for him when we came down for breakfast. Sea view was excellent and a bonus.
Dislikes:
None
Response from Horizon Hotel:
Thank you for taking the time to write this lovely review. I am glad you enjoyed your stay with us we aim to provide excellent Customer Service for not only our two legged guests but also for our four legged ones. We hope to welcome you to the hotel again soon.
Nicola (Duty Manager)
Guest Review for Horizon Hotel, Ayr
Page: 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10  ...Next
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