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Horizon Hotel Ayr
Self Assessed 3 Stars Guest House
Hotel
Guest Rating: 4.5
See all 332 reviews
The Esplanade

Ayr, 

South Ayrshire, 


KA7 1DT,  United Kingdom
Average Guest Rating for Horizon Hotel, Ayr
Guest reviews for Horizon Hotel, Ayr are provided by real guests who have actually stayed at the property.
Rooms:
4.0
Value:
4.4
Friendliness:
4.7
Cleanliness:
4.5
Facilities:
4.2
Staff service:
4.7
Location:
4.7
Breakfast:
4.7
Guest Rating:
4.5
From 332 reviews
Sort:Guest Reviews
Page: 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10  ...Next
Irene
With a colleague
Stayed: Mar '18
5
Would recommend to others.
Rooms:
4
Value:
5
Friendliness:
5
Cleanliness:
4
Facilities:
4
Staff service:
5
Location:
5
Breakfast:
4
"Great hotel in a lovely location."
Went away for a 2 night break with my sister in law. Hotel wass everything we expected and in a lovely location down at the waterfront.… Read more
"Great hotel in a lovely location."
Went away for a 2 night break with my sister in law. Hotel wass everything we expected and in a lovely location down at the waterfront. Read less
Likes:
The staff were all very pleasant and helpful and the food was lovely and the prices were reasonable too.
Dislikes:
None
Response from Horizon Hotel:
Dear Guests

Thank you for your very kind review. I am glad that you both had a very enjoyable stay with us and enjoyed the food and the service.

I hope to welcome you back again soon.

Kind Regards
Tracey
Guest Review for Horizon Hotel, Ayr
Gary
Mature Couple
Stayed: Mar '18
3
Would not recommend to others.
Rooms:
2
Value:
3
Friendliness:
4
Cleanliness:
4
Facilities:
2
Staff service:
4
Location:
5
Breakfast:
5
"Poor nights sleep that could be resolved easily."
Hotel located in a great spot. Friendly staff and clean facilities. This has the makings of a great hotel.… Read more
"Poor nights sleep that could be resolved easily."
Hotel located in a great spot. Friendly staff and clean facilities. This has the makings of a great hotel. Read less
Likes:
The breakfast was excellent. It was cooked to our request and good quality produce. The staff where polite and helpful. Hotel is in a great spot.
Dislikes:
The triple room was cramped and small. I couldn't imagine staying more than one night. Beds are in need of a revamp of mattresses. There is no excuse with today's competition providing good quality.
Response from Horizon Hotel:
Thank you Gary for your positive comments. O the bed mattresses yes you are quite right. Last year we renewed 6 rooms with Hypnos beds and this May we will be renewing another 6 rooms and we will put the triple into this. As you can imagine with 25 rooms we are always renewing or replacing something, its a rolling operation a bit like painting the Forth Road Bridge. I do hope it won't put you off coming to visit us again.
Guest Review for Horizon Hotel, Ayr
Carolyn
Family with young Children
Stayed: Mar '18
5
Would recommend to others.
Rooms:
4
Value:
5
Friendliness:
5
Cleanliness:
5
Facilities:
4
Staff service:
5
Location:
5
Breakfast:
5
"Staff are so friendly"
Stayed a night here with my Dad, my two children (2 and 4 months) and my dog as a stopover between the ferry and home.
Hotel is clean and well kept. The food in the restaurant was lovely as we had ou… Read more
"Staff are so friendly"
Stayed a night here with my Dad, my two children (2 and 4 months) and my dog as a stopover between the ferry and home.
Hotel is clean and well kept. The food in the restaurant was lovely as we had our dinner there and breakfast was very nice. Location is great, close to everything in Ayr. But the best part is the staff, so friendly, patient and helpful. Read less
Likes:
The best thing about this hotel are the staff. They were so friendly and helpful, especially with the children who were overtired and overexcited after our journey. Nothing was a problem.
Dislikes:
The only issue was our room (a triple room) was a bit tight for the travel cot and the buggy to fit in.
Guest Review for Horizon Hotel, Ayr
Lindsey
Mature Couple
Stayed: Feb '18
3
Would not recommend to others.
Rooms:
2
Value:
3
Friendliness:
4
Cleanliness:
4
Facilities:
3
Staff service:
4
Location:
4
Breakfast:
5
"Pleasant stay for a couple of nights"
Pleasant stay for a couple of nights… Read more
"Pleasant stay for a couple of nights"
Pleasant stay for a couple of nights Read less
Likes:
Friendliness of staff
Dislikes:
Room very small, cracked cistern, chipped sink, room needed upgrading
Guest Review for Horizon Hotel, Ayr
danny
Mature Couple
Stayed: Nov '17
4
Would recommend to others.
Rooms:
4
Value:
4
Friendliness:
5
Cleanliness:
5
Facilities:
3
Staff service:
5
Location:
5
Breakfast:
4
"Beautifully clean and friendly and warm"
Overnight… Read more
"Beautifully clean and friendly and warm"
Overnight Read less
Likes:
Cleanliness and friendliness
Dislikes:
None
Response from Horizon Hotel:
Dear guests

Thank you for taking the time to review us. I am glad you enjoyed all aspects of the hotel and look forward to welcoming you back.

Kind Regards
Tracey
Guest Review for Horizon Hotel, Ayr
Michelle
Mature Couple
Stayed: Nov '17
3
Would recommend to others.
Rooms:
4
Value:
1
Friendliness:
2
Cleanliness:
3
Facilities:
3
Staff service:
2
Location:
5
Breakfast:
3
"Overnight stay in ayr"
Arrived on sat aft wedding reception on not informed of this when i booked they gave us a room right beside reception kids running up and down stairs you could hear everything and the room was tiny no… Read more
"Overnight stay in ayr"
Arrived on sat aft wedding reception on not informed of this when i booked they gave us a room right beside reception kids running up and down stairs you could hear everything and the room was tiny not what i expected for the money we asked to be moved shown a couple of rooms chose the attic room perfect Read less
Likes:
It done what it it said on the tin quiet overnight break
N
Dislikes:
Not being informed of wedding reception when i booked
Response from Horizon Hotel:
Dear Guests

Thank you for your review. As we are a seaside hotel we do indeed do weddings and as you booked your room through an agency we cannot inform each and every guest of when we have functions on. If you were unhappy with your room we had dealt with this by moving you to a quieter part of the hotel. I have been to many hotels and have never been informed there is a wedding on. I am glad to see you were much happier once we addressed your complaint.

Kind Regards
Tracey
Guest Review for Horizon Hotel, Ayr
Jane
Family with young Children
Stayed: Oct '17
5
Would recommend to others.
Rooms:
5
Value:
4
Friendliness:
5
Cleanliness:
5
Facilities:
5
Staff service:
5
Location:
5
Breakfast:
5
"Really enjoyed ourselves"
We enjoyed your hotel. Small quibbles are: the towel rail is very close to the toilet and gets Burning
hot. I was worried my small children could get burnt. The bin liners disappear into the bin… Read more
"Really enjoyed ourselves"
We enjoyed your hotel. Small quibbles are: the towel rail is very close to the toilet and gets Burning
hot. I was worried my small children could get burnt. The bin liners disappear into the bin easily and could do with being a bit larger. We had a late night fiasco trying to get into our room- the battery in the door had died. Your receptionist worked very hard to get us back in Read less
Likes:
All of it
Dislikes:
See above
Response from Horizon Hotel:
Dear Guest
Thank you for taking the time to write a review. I am pleased to see overall you enjoyed your stay with us. The towel rail in the bathroom can be turned off if you just ask at reception we can sort that out for you.
I hope to see you and your lovely family again in the near future.
Kind Regards
Nicola
Guest Review for Horizon Hotel, Ayr
Victor
Alone
Stayed: Sep '17
4
Would recommend to others.
Rooms:
3
Value:
4
Friendliness:
4
Cleanliness:
4
Facilities:
4
Staff service:
5
Location:
5
Breakfast:
5
"convenient, clean, good fod"
One day overnight business trip… Read more
"convenient, clean, good fod"
One day overnight business trip Read less
Likes:
Convenience to towwn
Dislikes:
Had room 16 and did not like the view ??? from the window
Response from Horizon Hotel:
Dear Guest
Thank you for taking the time to post a review I am pleased you enjoyed your stay with us unfortunately Room 16 doesn't have much of a view from the window, If you book with us direct we can certainly look at the availability of a room with a view unfortunately when a guest books online the room is automatically allocated.
I look forward to welcoming you again in the near future.
Kind Regards
Nicola
Guest Review for Horizon Hotel, Ayr
Matthew
Mature Couple
Stayed: Sep '17
4
Would recommend to others.
Rooms:
3
Value:
3
Friendliness:
5
Cleanliness:
4
Facilities:
4
Staff service:
5
Location:
5
Breakfast:
5
"Well positioned for a visit to Ayr"
We were allocated room 15 for our 3 night stay. Not a large room but adequate for a short stay.
The staff are very pleasant in the bar and restaurant areas and we enjoyed the food in the restaurant.… Read more
"Well positioned for a visit to Ayr"
We were allocated room 15 for our 3 night stay. Not a large room but adequate for a short stay.
The staff are very pleasant in the bar and restaurant areas and we enjoyed the food in the restaurant. We ate each night of our stay and found the menu reasonably priced.
Breakfast had a good choice and was enjoyable.
I didn't take any croissants or pastries as these were not covered to prevent contamination by flies or anyone coughing or sneezing - not hygienic Read less
Likes:
General areas around reception and bar/ restaurant are very comfortable and pleasant to sit.
Food was enjoyable and reasonably priced.
Dislikes:
Mattress too hard and could feel the springs.on both sides of the bed. left side of the bed in particular was sagging and lumpy. Needs a new comfortable mattress. Pillows flat and hard need replaced.
Guest Review for Horizon Hotel, Ayr
Jennifer
Alone
Stayed: Aug '17
4
Would recommend to others.
Rooms:
4
Value:
4
Friendliness:
4
Cleanliness:
4
Facilities:
4
Staff service:
4
Location:
4
"great location"
Nice hotel with sea view and central to shopping centre and train and bus link.… Read more
"great location"
Nice hotel with sea view and central to shopping centre and train and bus link. Read less
Likes:
clean hotel
Dislikes:
nothing
Response from Horizon Hotel:
Dear Guest
Thank you for taking the time to leave a review we look forward to seeing you again.

Kind Regards
Nicola

Guest Review for Horizon Hotel, Ayr
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