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The Great Eastern Hotel Brandon
Self Assessed 3 Stars Hotel
Hotel
Guest Rating: 3.4
See all 8 reviews
High Street

Brandon, 

Suffolk, 


IP27 0AX,  United Kingdom
Average Guest Rating for The Great Eastern Hotel, Brandon
Guest reviews for The Great Eastern Hotel, Brandon are provided by real guests who have actually stayed at the property.
Rooms:
3.1
Value:
3.5
Friendliness:
4.0
Cleanliness:
4.1
Facilities:
3.1
Staff service:
3.9
Location:
3.6
Breakfast:
3.0
Guest Rating:
3.4
From 8 reviews
Sort:Guest Reviews
Paul
Alone
Stayed: May '17
4
Would recommend to others.
Rooms:
3
Value:
3
Friendliness:
5
Cleanliness:
3
Facilities:
3
Staff service:
5
Location:
4
"Perfect for a lone manual worker, working away."
Stayed for two nights the first week, then two the following.
Great location, 5 minutes from where I was working in Brandon county park.… Read more
"Perfect for a lone manual worker, working away."
Stayed for two nights the first week, then two the following.
Great location, 5 minutes from where I was working in Brandon county park. Read less
Likes:
Friendly receptionists and breakfast bags (free).
Dislikes:
Very small TV in my particular room, and I have stayed in similar accommodation for less.
Response from The Great Eastern Hotel:
Dear Guest,

Many thanks for your kind review. We are really pleased you enjoyed your stay with us.

Very kind regards,
Hotel management & staff
Guest Review for The Great Eastern Hotel, Brandon
Diane
Alone
Stayed: Sep '16
5
Would recommend to others.
Rooms:
4
Value:
5
Friendliness:
5
Cleanliness:
5
Facilities:
4
Staff service:
5
Location:
5
"A most comfortable place to stay"
I have stayed at the Great Eastern several times before. I can't speak highly enough of the Staff's caring, friendly and efficient attitudes from Candy (the owner) to the lovely young ladies manning R… Read more
"A most comfortable place to stay"
I have stayed at the Great Eastern several times before. I can't speak highly enough of the Staff's caring, friendly and efficient attitudes from Candy (the owner) to the lovely young ladies manning Reception, the bar and Housekeeping Staff. Read less
Likes:
The location is good for me,as is the price of the room and continuity of Service that I know its always going to provide exactly what I need for my short stays for business.
Dislikes:
Nothing-they are a great team and deserve to maintain the regular business that appears to be taking place.
Response from The Great Eastern Hotel:
Dear Guest,
Thank-you so very much for this recent review it really is very kind, i am pleased you enjoy staying with us and find that all the staff are helpful and attentive as here at the great eastern hotel we like to ensure our customers are always our priority, we hope you continue to enjoy staying with us and look forward to seeing you in the near future.

Kind regards
Guest Review for The Great Eastern Hotel, Brandon
Michael
Mature Couple
Stayed: Aug '16
1
Would not recommend to others.
Rooms:
2
Value:
1
Friendliness:
2
Cleanliness:
4
Facilities:
2
Staff service:
1
Location:
1
"Disappointing"
It was a relief it was only one night… Read more
"Disappointing"
It was a relief it was only one night Read less
Likes:
Free parking and good meal at tha Brandon House Hotel
Dislikes:
The twin room was so small it should have been a single.
Very noisy traffic and next to a railway station and to the rear a huge builders yard.
Response from The Great Eastern Hotel:
Dear Sir / Madam

We are sorry you feel disappointed with your stay.
We have a variety of sizes in rooms and if you would of let us know your feelings whilst here we could of possibly moved you to another as we do always try our best to make our guests stay an enjoyable and comfortable one.
We do state on all of our sites where we are located and that we are next to the train station and on the main road as are all the hotels in Brandon, and our location is on the sites for all guests to read.
Guest Review for The Great Eastern Hotel, Brandon
theo
Alone
Stayed: May '16
4
Would recommend to others.
Rooms:
4
Value:
5
Friendliness:
5
Cleanliness:
5
Facilities:
4
Staff service:
5
Location:
4
Breakfast:
1
"Clean and Friendly"
Could not beat the value for money. Stayed in a single room with shared bathroom and toilet and they were very clean and tidy. Although I would not typically go for rooms with shared facilities I woul… Read more
"Clean and Friendly"
Could not beat the value for money. Stayed in a single room with shared bathroom and toilet and they were very clean and tidy. Although I would not typically go for rooms with shared facilities I would recommend a friend and definitely stay again especially for the price.
The staff were extremely friendly and helpful too Read less
Likes:
Friendliness of the staff, cleanliness and value for money
Dislikes:
No full English Breakfast available
Response from The Great Eastern Hotel:
Dear Guest

We are pleased you were happy with our establishment and our staff. We take great pride in trying to keep our guests accommodated and we know how important it is to feel comfortable. We also try to pride our selves on our cleaning standards.

We are very happy to hear that you enjoyed all aspects of your stay and do hope that you will consider staying with us again.

Kind regards
The Management & Staff
Guest Review for The Great Eastern Hotel, Brandon
Diane
Alone
Stayed: May '16
4
Would recommend to others.
Rooms:
4
Value:
4
Friendliness:
4
Cleanliness:
5
Facilities:
3
Staff service:
4
Location:
4
"I am generally comfortable with my stays here."
generally the stay was comfortable.… Read more
"I am generally comfortable with my stays here."
generally the stay was comfortable. Read less
Likes:
I am am always at the right temperature,actually in the room.
Dislikes:
I could not get the Shower warm.It was very cold on the Saturday morning for me to get freshened up.
Response from The Great Eastern Hotel:
Dear Guest,
We are really happy you enjoyed staying with us. We are really sorry to hear about your shower, after your check out , we checked it out and it has been repaired.
Many thanks for your review and we hope to see you in near future.

Kind regards,
Hotel Management.
Guest Review for The Great Eastern Hotel, Brandon
John
Mature Couple
Stayed: Mar '16
1
Would not recommend to others.
Rooms:
1
Value:
1
Friendliness:
1
Cleanliness:
2
Facilities:
2
Staff service:
1
Location:
2
"One night was enough"
The room was very small, the television wasn't much bigger than my tablet, the view from the single window completely over looked a Builders merchants yard, there was a large sign in the room advising… Read more
"One night was enough"
The room was very small, the television wasn't much bigger than my tablet, the view from the single window completely over looked a Builders merchants yard, there was a large sign in the room advising the guest what wasn't permitted such as, No food or drink to be consumed in the room, if detected you will be fined any foreign bodies put down the toilet, would incure a fine.
Not very welcoming for any guest!!! Read less
Likes:
Unfortunately,(apart from the clean bed and towels) there was very little to like. When we booked out at 9-30 the next morning we found the reception area closed, with a note saying place keys here.
Dislikes:
Very unwelcoming.
Response from The Great Eastern Hotel:
seeing and chatting to you as our reception opening time is from 10am as im sure you know,
we do hope to welcome you back again in the future,
with very kind regards
The Hotel Manager
( Sorry for the break in review Eviivo only allows you so many words to responed)
Guest Review for The Great Eastern Hotel, Brandon
Diane
Alone
Stayed: Jan '16
4
Would recommend to others.
Rooms:
4
Value:
5
Friendliness:
5
Cleanliness:
5
Facilities:
4
Staff service:
5
Location:
5
"Home from home"
I tend to stay at the Great Eastern Hotel once a month on Business for one night only.… Read more
"Home from home"
I tend to stay at the Great Eastern Hotel once a month on Business for one night only. Read less
Likes:
The Staff are always very welcoming and do their uppermost to ensure that all Customers have everything to meet their needs, not just myself who is quite a regular customer.
Dislikes:
Sometimes the Shower's take a little long to warm up in the morning, but it is always early on, so I just need to be prepared and 'Get up'5 minutes earlier!
Response from The Great Eastern Hotel:
Dear Guest, it is always gratifying to know that our efforts to make all of our guests welcome and comfortable do not go unnoticed. We try very hard to train our staff to be friendly, welcoming and thorough. It is also good for hotel morale to be appreciated and to that end we thank you for your comments and look forward to see you again very soon.
Guest Review for The Great Eastern Hotel, Brandon
Peter
Mature Couple
Stayed: Nov '15
4
Would recommend to others.
Rooms:
3
Value:
4
Friendliness:
5
Cleanliness:
4
Facilities:
3
Staff service:
5
Location:
4
Breakfast:
5
"A 'Little Gem' in Brandon"
Stayed for 2 nights to visit relatives. Extremely friendly staff and you can see they care about the hotel. The hotel is in the process of being upgraded and the downstairs is excellent. Really love… Read more
"A 'Little Gem' in Brandon"
Stayed for 2 nights to visit relatives. Extremely friendly staff and you can see they care about the hotel. The hotel is in the process of being upgraded and the downstairs is excellent. Really lovely. Upstairs still needs a bit of work but the hotel is very clean and comfortable. Food is top rate. Read less
Likes:
Staff extremely friendly & efficient. Food exceptional. Hotel, comfortable & reasonably priced. Drinks prices very good. Definitely a lot of effort is going into upgrading & running this hotel.
Dislikes:
None
Response from The Great Eastern Hotel:
Dear Guest, thank you very much for your valuable feedback. We are in the process of upgrading and re-decorating the rooms and en-suites. This will entail new soft furnishings, paint and retiling and grouting where necessary. We do take on board all comments from our guests and would like to thank you for taking the time to leave us a review. We hope to see you again soon.
Guest Review for The Great Eastern Hotel, Brandon
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