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The Grange Hotel Bury Saint Edmunds
AA 3 Stars Country House Hotel
Hotel
Guest Rating: 3.5
See all 92 reviews
Barton Road, Thurston

Bury Saint Edmunds, 

Suffolk, 


IP31 3PQ,  England
Average Guest Rating for The Grange Hotel, Bury Saint Edmunds
Guest reviews for The Grange Hotel, Bury Saint Edmunds are provided by real guests who have actually stayed at the property.
Rooms:
3.4
Value:
3.3
Friendliness:
4.1
Cleanliness:
3.8
Facilities:
3.5
Staff service:
4.0
Location:
4.3
Breakfast:
4.0
Guest Rating:
3.5
From 92 reviews
Sort:Guest Reviews
Page: 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10  ...Next
Martin
Alone
Stayed: May '15
2
Would not recommend to others.
Rooms:
2
Value:
1
Friendliness:
5
Cleanliness:
3
Facilities:
1
Staff service:
4
Location:
4
Breakfast:
1
"Friednly staff, tired facilities, disappointing food and some basic problems"
Stayed for a week. Setting is lovely. Room large but decor tired, carpets and furnishings stained and old. Room clean enough. Few basic problems - no replenished bath towel one morning nor replacem… Read more
"Friednly staff, tired facilities, disappointing food and some basic problems"
Stayed for a week. Setting is lovely. Room large but decor tired, carpets and furnishings stained and old. Room clean enough. Few basic problems - no replenished bath towel one morning nor replacement shampoo etc - only discovered early when trying to shower. Annoying. Food very disappointing - meal first night cold and burnt. Heard another couple refuse to pay for theirs. Cooked breakfast next moning (scarmbled eggs/salmon) was inedible. Cereal/toast for following days.. Read less
Likes:
Staff were friendly and helpful. Hotel quiet.
Dislikes:
Basic failures in room servicing. Low Quality of room for price. Wifi connection in room unreliable. Quality of food poor. Unable to provide a VAT invoice covering whole cost of stay inc. deposit
Guest Review for The Grange Hotel, Bury Saint Edmunds
Caroline
Mature Couple
Stayed: Feb '15
1
Would not recommend to others.
Rooms:
2
Value:
1
Friendliness:
1
Cleanliness:
2
Facilities:
1
Staff service:
1
Location:
5
Breakfast:
2
"Great building let down by staff and catering"
Returning 35 years later as wedding anniversary having spent wedding night here.
Very disappointed by staff and terrible catering. Food expensive and one felt was just frozen reheated. No customer l… Read more
"Great building let down by staff and catering"
Returning 35 years later as wedding anniversary having spent wedding night here.
Very disappointed by staff and terrible catering. Food expensive and one felt was just frozen reheated. No customer liaison . Not offered dessert menu or coffee, liquers etc. these we would have bought ...management lost money here. Read less
Likes:
Building old but delightful. Room superb. Tired and old fashioned but fantastic to be like this.
Grounds splendid. Plenty of wildlife seen
Dislikes:
Catering and waitress service.
Guest Review for The Grange Hotel, Bury Saint Edmunds
ML
With a colleague
Stayed: Nov '14
4
Would recommend to others.
Rooms:
4
Value:
4
Friendliness:
5
Cleanliness:
4
Facilities:
3
Staff service:
5
Location:
4
Breakfast:
4
"Relaxing hide away"
Just stayed for one night in a twin beds room to attend a party locally and a play the next day.… Read more
"Relaxing hide away"
Just stayed for one night in a twin beds room to attend a party locally and a play the next day. Read less
Likes:
We slept well as it was very quiet, the room was spacious and warm. Friendly staff and a good choice of breakfast with options for vegetarians and food intolerance. I had smoked salmon egg Benedicts
Dislikes:
NO
Guest Review for The Grange Hotel, Bury Saint Edmunds
Jonathan
Family with young Children
Stayed: Nov '14
5
Would recommend to others.
Rooms:
5
Value:
5
Friendliness:
5
Cleanliness:
5
Facilities:
5
Staff service:
5
Location:
5
Breakfast:
5
"best breakfast ever"
Very peaceful area, very helpful staff, arranged a family cabin when we realised the night before we had to bring our children, and moved a cot.to our room. The breakfast completed a lovely stay :)… Read more
"best breakfast ever"
Very peaceful area, very helpful staff, arranged a family cabin when we realised the night before we had to bring our children, and moved a cot.to our room. The breakfast completed a lovely stay :) Read less
Likes:
Full English breakfast sourced locally and cooked to perfection.
Dislikes:
Leaving
Guest Review for The Grange Hotel, Bury Saint Edmunds
Allan
Mature Couple
Stayed: Aug '14
4
Would recommend to others.
Rooms:
4
Value:
4
Friendliness:
5
Cleanliness:
5
Facilities:
4
Staff service:
5
Location:
5
Breakfast:
5
"A peaceful location that satisfied all our needs"
Very good overnight stop, nice surroundings, would definitely stay there again.… Read more
"A peaceful location that satisfied all our needs"
Very good overnight stop, nice surroundings, would definitely stay there again. Read less
Likes:
The breakfast was excellent and wonderfully presented.
Dislikes:
None
Guest Review for The Grange Hotel, Bury Saint Edmunds
Roy
Group of Adults
Stayed: Aug '14
1
Would not recommend to others.
Rooms:
2
Value:
1
Friendliness:
4
Cleanliness:
3
Facilities:
3
Staff service:
1
Location:
4
Breakfast:
1
"Never Again"
I Stayed there on the night before my wedding and on the night of my wedding along with members of my family. I thought for what you got the price was far to high I have been in a lot of Hotels in my… Read more
"Never Again"
I Stayed there on the night before my wedding and on the night of my wedding along with members of my family. I thought for what you got the price was far to high I have been in a lot of Hotels in my life and expected the rooms to be a lot better and the food especially the breakfast was not a good standard. I have paid a lot less and had better service in moderate Hotels. Read less
Likes:
My Family were there.
Dislikes:
Some of the Staff were friendly apart from that nothing.
Guest Review for The Grange Hotel, Bury Saint Edmunds
Kevin
Group of Adults
Stayed: Aug '14
1
Would not recommend to others.
Rooms:
2
Value:
1
Friendliness:
1
Cleanliness:
1
Facilities:
2
Staff service:
1
Location:
5
Breakfast:
2
"Great Potential, poor execution"
Disappointment… Read more
"Great Potential, poor execution"
Disappointment Read less
Likes:
Location, the steak dinner on the Friday evening (Good quality and price), great bed (big and comfortable).
Dislikes:
Too expensive, (especially lodge), cobwebs, no butter for breakfast ("delivery not arrived"), closed bar as we walked in at 22:00, staff showed no real effort, etc., etc. 200 characters not enough.
Guest Review for The Grange Hotel, Bury Saint Edmunds
Andreas
Mature Couple
Stayed: Jul '14
4
Would recommend to others.
Rooms:
3
Value:
4
Friendliness:
4
Cleanliness:
4
Facilities:
3
Staff service:
4
Location:
4
Breakfast:
3
"nice break in lovely surroudings"
Coming from Dover it was as nice break on our way to the North.… Read more
"nice break in lovely surroudings"
Coming from Dover it was as nice break on our way to the North. Read less
Likes:
- the garden
- the terrasse
- friendly staff
Dislikes:
- to get no dinner before nine o'clock because of a Lion's event
Guest Review for The Grange Hotel, Bury Saint Edmunds
Ashley
Mature Couple
Stayed: Jun '14
2
Would not recommend to others.
Rooms:
2
Value:
2
Friendliness:
4
Cleanliness:
5
Facilities:
2
Staff service:
3
Location:
5
"Pleasant surrounding"
I think the cost of the room was excessive for the standard of the Room and condition of the Hotel. The hotel is in a nice setting but needs modernising.… Read more
"Pleasant surrounding"
I think the cost of the room was excessive for the standard of the Room and condition of the Hotel. The hotel is in a nice setting but needs modernising. Read less
Likes:
The staff on arrival were very friendly and helpful.
Dislikes:
I purchased drinks at the bar and a pack of crisps and a pack of Mixed nuts and raisins and after finishing the Nuts/Raisins I noticed on the pack that the out of date time on the pack was 01/2014
Guest Review for The Grange Hotel, Bury Saint Edmunds
Robert
Family with older Children
Stayed: Jun '14
1
Would not recommend to others.
Rooms:
2
Value:
1
Friendliness:
1
Cleanliness:
2
Facilities:
1
Staff service:
4
Location:
4
Breakfast:
1
"could do with updating stayed here about 10 years a go nothing has changed"
ok… Read more
"could do with updating stayed here about 10 years a go nothing has changed"
ok Read less
Likes:
not a lot
Dislikes:
None
Response from The Grange Hotel:
Thank you Mr Payne. We note the following changes. Your bathroom was a refurbished bathroom, with wall to wall marble tiling and a new shower. Your room benefited from a 42 inch plasma tv on the wall, fitted a year ago. As a guest of the wedding that day, our function room was completely refurbished a few years ago. The bar has benefited from a refurbishment and new furniture. For guest safety new fire alarms and re-wiring of the electrical system. Log cabins built in the grounds as new rooms.
Guest Review for The Grange Hotel, Bury Saint Edmunds
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