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Norton House Hotel Swansea
Bed & breakfast
Guest Rating: 3.7
See all 90 reviews
17 Norton Road , Mumbles

Swansea, 

Swansea, 


SA3 5TQ,  United Kingdom
Average Guest Rating for Norton House Hotel, Swansea
Guest reviews for Norton House Hotel, Swansea are provided by real guests who have actually stayed at the property.
Rooms:
3.4
Value:
3.6
Friendliness:
4.2
Cleanliness:
3.7
Facilities:
3.4
Staff service:
4.1
Location:
4.3
Breakfast:
4.0
Guest Rating:
3.7
From 90 reviews
Sort:Guest Reviews
Page: 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 Next
Ciaran
Mature Couple
Stayed: Oct '17
4
Would recommend to others.
Rooms:
5
Value:
4
Friendliness:
5
Cleanliness:
5
Facilities:
4
Staff service:
5
Location:
5
Breakfast:
5
"Very comfortable with good food and friendly staff"
Stayed for a family event for two nights.… Read more
"Very comfortable with good food and friendly staff"
Stayed for a family event for two nights. Read less
Likes:
Hotel was well located for our needs and was comfortable and friendly.
Dislikes:
None
Guest Review for Norton House Hotel, Swansea
Caroline
Alone
Stayed: Oct '17
5
Would recommend to others.
Rooms:
4
Value:
5
Friendliness:
4
Cleanliness:
4
Facilities:
4
Staff service:
4
Location:
5
Breakfast:
5
"Quality accommodation at a very reasonable price"
I wish my business trip had been longer so I could have spent more time at Norton House Hotel! This is my third stay here, my preferred accommodation when I visit Swansea. I arrived later and left ear… Read more
"Quality accommodation at a very reasonable price"
I wish my business trip had been longer so I could have spent more time at Norton House Hotel! This is my third stay here, my preferred accommodation when I visit Swansea. I arrived later and left early, but the room was excellent and the breakfast, verbprofessional. Plenty of choice for a small hotel. Thank you. Catered for me as a vegetarian well. Read less
Likes:
Huge lovely en suite bathroom! Well equipped room. Very comfortable bed. Breakfast was delicious and perfectly cooked.
Dislikes:
Slight confusion over payment (my room had been paid for by my employers, I was asked to pay again...) but this was easily and quickly resolved.
Guest Review for Norton House Hotel, Swansea
Steve
Mature Couple
Stayed: Sep '17
2
Would not recommend to others.
Rooms:
2
Value:
2
Friendliness:
3
Cleanliness:
2
Facilities:
1
Staff service:
3
Location:
4
Breakfast:
2
"Disappointing from the standard where the hotel used to be"
Refurbed room but lack of attention to detail. No extra tor fan in bathroom so showering left unable to get ventilation. Uncomfortable bed.
Food processed....dining room only used for functions. Ba… Read more
"Disappointing from the standard where the hotel used to be"
Refurbed room but lack of attention to detail. No extra tor fan in bathroom so showering left unable to get ventilation. Uncomfortable bed.
Food processed....dining room only used for functions. Bar area unwelcolming & uncomfortable. Crockery for tea we had served outside in garden when we arrived still there 2 days later Read less
Likes:
Position to coast
Dislikes:
None
Guest Review for Norton House Hotel, Swansea
Rose
Young Couple
Stayed: Aug '17
5
Would recommend to others.
Rooms:
5
Value:
4
Friendliness:
5
Cleanliness:
5
Facilities:
4
Staff service:
4
Location:
5
Breakfast:
5
"Overnight stay"
We very much enjoyed our stay. The room had obviously been recently refurbished to a good standard and we were very impressed with breakfast.… Read more
"Overnight stay"
We very much enjoyed our stay. The room had obviously been recently refurbished to a good standard and we were very impressed with breakfast. Read less
Likes:
Everything as above.
Dislikes:
The radiator was on and didn't need to be which made the room very hot over night.
Guest Review for Norton House Hotel, Swansea
Sharon
Group of Adults
Stayed: Aug '17
4
Would recommend to others.
Rooms:
4
Value:
4
Friendliness:
5
Cleanliness:
5
Facilities:
4
Staff service:
5
Location:
4
"Lovely old hotel, great overnight spot"
Great overnight stay. Lovely old manor house converted to a hotel. We stayed in one of the apartments which was very roomy, comfortable and convenient. The staff were very helpful and friendly. The re… Read more
"Lovely old hotel, great overnight spot"
Great overnight stay. Lovely old manor house converted to a hotel. We stayed in one of the apartments which was very roomy, comfortable and convenient. The staff were very helpful and friendly. The restaurant was a lovely room and the good was good - not excellent but certainly very tasty and very good value. Read less
Likes:
Great apartment, convenient for Mumbles and Swansea
Dislikes:
Staircase leading up to apartment was a bit awkward as I had an injured knee and my sister-in-law wears a supportive boot but they were manageable but could be an issue with more severe disabilities
Guest Review for Norton House Hotel, Swansea
Sarah
Mature Couple
Stayed: Aug '17
4
Would recommend to others.
Rooms:
4
Value:
4
Friendliness:
5
Cleanliness:
4
Facilities:
3
Staff service:
4
Location:
4
Breakfast:
5
"Great little hotel"
Stayed here for one night whilst visiting my daughter… Read more
"Great little hotel"
Stayed here for one night whilst visiting my daughter Read less
Likes:
The location is great, very close to the seafront and easy to find. Staff were friendly, breakfast was well cooked and tasty. Rooms were clean and well furnished, obviously been refurbished recently.
Dislikes:
None
Guest Review for Norton House Hotel, Swansea
Melanie
Mature Couple
Stayed: Aug '17
5
Would recommend to others.
Rooms:
5
Value:
5
Friendliness:
5
Cleanliness:
5
Facilities:
5
Staff service:
5
Location:
5
Breakfast:
5
"Lovely"
Great, easy to park for walking into mumbles , nice big car park, friendly staff, good service , refurbished rooms. Nice breakfast choice lots of fruit. Good price for rooms and bb.… Read more
"Lovely"
Great, easy to park for walking into mumbles , nice big car park, friendly staff, good service , refurbished rooms. Nice breakfast choice lots of fruit. Good price for rooms and bb. Read less
Likes:
Lovely refurbished rooms compared to our last stay, rooms very nice room 10 outside block not main building. Easy to walk into mumbles, lovely plentiful breakfast choice.
Dislikes:
The different prices for the same food on the menu depending when you ate , lunch , between 5-7 and the evening after . Sausages could be browned more, make them more appealing.
Guest Review for Norton House Hotel, Swansea
Susan
Mature Couple
Stayed: Jul '17
1
Would not recommend to others.
Rooms:
1
Value:
1
Friendliness:
1
Cleanliness:
1
Facilities:
1
Staff service:
1
Location:
1
Breakfast:
1
"Faulty Towers with bad plumbing!!"
Litany of housekeeping problems with both rooms of our 2 night stay from faulty taps, loo seats, shower no draining, one TV burst in to life at midnight whilst the other had no control, accommodations… Read more
"Faulty Towers with bad plumbing!!"
Litany of housekeeping problems with both rooms of our 2 night stay from faulty taps, loo seats, shower no draining, one TV burst in to life at midnight whilst the other had no control, accommodations was not fitted out for the number of potential users, awful plastic pillow protectors that made sleep impossible, and so the list went on. The owner promised us on the Monday after our visit that he would send a complimentary night stay voucher as compensation - it never materialised Read less
Likes:
The location was OK
Dislikes:
Aside from all the issues above, we could not get a table in the restaurant on either night and had to eat our dinner using breakfast bar stool, not a good way to spend my birthday
Guest Review for Norton House Hotel, Swansea
CHRISTOPHER
Mature Couple
Stayed: Jul '17
4
Would recommend to others.
Rooms:
3
Value:
3
Friendliness:
5
Cleanliness:
4
Facilities:
3
Staff service:
5
Location:
4
Breakfast:
4
"Enjoyable Mumbles break"
Picked Norton House for a short summer break due to its location and reviews. It was definitely a good choice and would consider returning in the future.… Read more
"Enjoyable Mumbles break"
Picked Norton House for a short summer break due to its location and reviews. It was definitely a good choice and would consider returning in the future. Read less
Likes:
The hotel had been freshly decorated and the rooms and public areas were all bright and clean looking.
We found all the staff professional and very friendly.
Dislikes:
Standard and superior rooms all seem to be very small. Room 1 needed a privacy curtain for bathroom window. Not enough clothes hangers, and none for trousers. No window lock is a big security issue.
Guest Review for Norton House Hotel, Swansea
Dan
Alone
Stayed: Jul '17
4
Would not recommend to others.
Rooms:
3
Value:
4
Friendliness:
5
Cleanliness:
5
Facilities:
3
Staff service:
5
Location:
5
Breakfast:
4
"Convenient for university campus"
2 nights on business… Read more
"Convenient for university campus"
2 nights on business Read less
Likes:
Convenient for university
Dislikes:
No internet or mobile phone in room 19. VERY annoying. Could not sleep because of noise from plastic pillow liners. Had to remove them to sleep. Because of these I would not recommend hotel.
Guest Review for Norton House Hotel, Swansea
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