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Norton House Hotel Swansea
Bed & breakfast
Guest Rating: 3.7
See all 78 reviews
17 Norton Road , Mumbles

Swansea, 

Swansea, 


SA3 5TQ,  United Kingdom
Average Guest Rating for Norton House Hotel, Swansea
Guest reviews for Norton House Hotel, Swansea are provided by real guests who have actually stayed at the property.
Rooms:
3.4
Value:
3.5
Friendliness:
4.2
Cleanliness:
3.6
Facilities:
3.4
Staff service:
4.1
Location:
4.3
Breakfast:
4.0
Guest Rating:
3.7
From 78 reviews
Sort:Guest Reviews
Page: 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 Next
Andrew
Mature Couple
Stayed: Jun '17
5
Would recommend to others.
Rooms:
5
Value:
5
Friendliness:
4
Cleanliness:
5
Facilities:
5
Staff service:
5
Location:
5
Breakfast:
5
"Fourth visit"
Fourth visit to Norton House new rooms amazing, bathroom and shower fantastic. Breakfast fantastic value as always.We love the location and parking an added bonus.… Read more
"Fourth visit"
Fourth visit to Norton House new rooms amazing, bathroom and shower fantastic. Breakfast fantastic value as always.We love the location and parking an added bonus. Read less
Likes:
Just relaxing perfect for visiting our son at Swansea University.
Dislikes:
None
Guest Review for Norton House Hotel, Swansea
Veronika
Mature Couple
Stayed: Jun '17
4
Would recommend to others.
Rooms:
2
Value:
4
Friendliness:
4
Cleanliness:
3
Facilities:
2
Staff service:
4
Location:
5
Breakfast:
5
"Under refurbishment but okay"
Our son in law did the dragon race and we stayed for support. The hotel was functional and friendly.… Read more
"Under refurbishment but okay"
Our son in law did the dragon race and we stayed for support. The hotel was functional and friendly. Read less
Likes:
Friendly staff
Dislikes:
Bedroom but it was going to be refunded
Guest Review for Norton House Hotel, Swansea
Robert
Mature Couple
Stayed: Jun '17
4
Would recommend to others.
Rooms:
3
Value:
5
Friendliness:
5
Cleanliness:
5
Facilities:
4
Staff service:
5
Location:
4
Breakfast:
4
"Overnight"
Good value… Read more
"Overnight"
Good value Read less
Likes:
Friendly staff
Dislikes:
None
Guest Review for Norton House Hotel, Swansea
RMS.BOOKING.COM.DP
Young Couple
Stayed: Jun '17
2
Would not recommend to others.
Rooms:
2
Value:
1
Friendliness:
2
Cleanliness:
3
Facilities:
1
Staff service:
1
Location:
2
Breakfast:
1
"Wedding night disappointed"
We stayed here for our wedding night and were very disappointed and underwhelmed. The room was nice enough but the four poster bed was cheap and tacky. There was no mini fridge no water for the kettle… Read more
"Wedding night disappointed"
We stayed here for our wedding night and were very disappointed and underwhelmed. The room was nice enough but the four poster bed was cheap and tacky. There was no mini fridge no water for the kettle so we had to fill it up from the bathroom sink. Only enough sugar and uht milk to make 2 coffees. The hotel was informed that it was our wedding night yet there was no gesture of good will in any form. I would of liked some gesture even something like a towel folded into a heart or something. Read less
Likes:
Nothing. Didnt have to cost the hotel anything to do such a gesture as the heart towel etc. Yet we had nothing. The morning breakfast was very substandard and not exactl 'Full'. The beans were cold
Dislikes:
Deep fried sausage microwaved bacon. Hotel needs a good clean. Way overpriced, mediocre service. No gesture for our wedding night.
Guest Review for Norton House Hotel, Swansea
Robert
Mature Couple
Stayed: May '17
4
Would recommend to others.
Rooms:
3
Value:
4
Friendliness:
5
Cleanliness:
4
Facilities:
3
Staff service:
5
Location:
4
Breakfast:
5
"Great"
Great… Read more
"Great"
Great Read less
Likes:
Food
Dislikes:
Fire alarm at 4.30am
Guest Review for Norton House Hotel, Swansea
Elizabeth
Young Couple
Stayed: Apr '17
2
Would not recommend to others.
Rooms:
1
Value:
1
Friendliness:
5
Cleanliness:
3
Facilities:
1
Staff service:
5
Location:
4
Breakfast:
2
"Disappointing"
Overnight stay for couple and mother in difficult circumstances.… Read more
"Disappointing"
Overnight stay for couple and mother in difficult circumstances. Read less
Likes:
The staff and the evening meal. The rooms were very outdated.
Dislikes:
The rooms!
Guest Review for Norton House Hotel, Swansea
David
Group of Adults
Stayed: Mar '17
4
Would recommend to others.
Rooms:
4
Value:
3
Friendliness:
4
Cleanliness:
4
Facilities:
3
Staff service:
3
Location:
4
Breakfast:
4
"Not exceptional but everything was good."
Dinner, bed and breakfast.… Read more
"Not exceptional but everything was good."
Dinner, bed and breakfast. Read less
Likes:
Dinner and breakfast were good.
Dislikes:
Pressure on electric shower could be better, I did not like the pillow and mattress protectors which were noisy and something one might expect in a hospital rather than a hotel.
Guest Review for Norton House Hotel, Swansea
Wynne
Mature Couple
Stayed: Feb '17
4
Would recommend to others.
Rooms:
3
Value:
4
Friendliness:
5
Cleanliness:
4
Facilities:
4
Staff service:
5
Location:
4
Breakfast:
4
"a"
a… Read more
"a"
a Read less
Likes:
a
Dislikes:
a
Guest Review for Norton House Hotel, Swansea
Bryn
Mature Couple
Stayed: Dec '16
5
Would recommend to others.
Rooms:
4
Value:
4
Friendliness:
4
Cleanliness:
4
Facilities:
4
Staff service:
5
Location:
4
Breakfast:
5
"enjoyable"
Because of a mix up in booking we were upgraded to the Caswell suite which was spacious… Read more
"enjoyable"
Because of a mix up in booking we were upgraded to the Caswell suite which was spacious Read less
Likes:
Position of Hotel and that we were able to entertain our friends on the Saturday evening with a very good meal choice in excellent surroundings. Very relaxed and ample breakfasts.
Dislikes:
Because of my wife's inability to walk short distances we would have preferred to be nearer the main hotel.
A minor detail but being unable to adjust the shower height was poor.
Guest Review for Norton House Hotel, Swansea
Alexander
Mature Couple
Stayed: Nov '16
1
Would not recommend to others.
Rooms:
1
Value:
1
Friendliness:
1
Cleanliness:
1
Facilities:
1
Staff service:
1
Location:
1
Breakfast:
1
"never stayed in a doggy, grotty, humid room like this since my student years"
After having put in some efford to secure a nice room for my one night stay, I found it quite amazong that it is still possible, to be allocated a room I wanted to walk out before settling in. Having… Read more
"never stayed in a doggy, grotty, humid room like this since my student years"
After having put in some efford to secure a nice room for my one night stay, I found it quite amazong that it is still possible, to be allocated a room I wanted to walk out before settling in. Having payed in advance in full, I was denied any reimbursement for a cancellation.
The room was dark, moist to the extend that the paint was coming of the walls and the carpet felt wet. There was no hot water for showering. It was a walk back in time 40 years when rooms in the UK were like this. Read less
Likes:
Nothing
Dislikes:
Everything. Worst - the manager on duty did not care at all about our complains.
Guest Review for Norton House Hotel, Swansea
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