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Norton House Hotel Swansea
Welsh Tourist Board 3 Stars Hotel
Bed and Breakfast
Guest Rating: 3.7
See all 62 reviews
17 Norton Road, Mumbles

Swansea, 

Swansea, 


SA3 5TQ,  Wales
Average Guest Rating for Norton House Hotel, Swansea
Guest reviews for Norton House Hotel, Swansea are provided by real guests who have actually stayed at the property.
Rooms:
3.4
Value:
3.6
Friendliness:
4.3
Cleanliness:
3.6
Facilities:
3.5
Staff service:
4.1
Location:
4.4
Breakfast:
4.2
Guest Rating:
3.7
From 62 reviews
Sort:Guest Reviews
Page: 1 | 2 | 3 | 4 | 5 | 6 | 7 Next
Peter
Mature Couple
Stayed: Sep '16
2
Would not recommend to others.
Rooms:
1
Value:
1
Friendliness:
2
Cleanliness:
1
Facilities:
2
Staff service:
1
Location:
3
Breakfast:
4
"Good food but appalling customer service and housekeeping."
A battle to get a clean and hygienic bathroom en suite attached to a room in which we had to personally make our own bed each evening. On mentioning the necessary remedial work which needed attention… Read more
"Good food but appalling customer service and housekeeping."
A battle to get a clean and hygienic bathroom en suite attached to a room in which we had to personally make our own bed each evening. On mentioning the necessary remedial work which needed attention in the bathroom it was not only ignor d but the bathroom was not even cleaned (and not even after pointing it out to the reception and management on two separate occasions).. Read less
Likes:
No complaints with the food which was served hot and I would rate as above average for a hotel of this standard.
Dislikes:
Please see describe your stay. Any mention of cleanliness or lack of housekeeping was met with a cursory "we will look into it." Unfortunately it never was, I will now forward photographs direct.
Guest Review for Norton House Hotel, Swansea
Martyn
Family with older Children
Stayed: Jul '16
4
Would recommend to others.
Rooms:
4
Value:
4
Friendliness:
4
Cleanliness:
4
Facilities:
4
Staff service:
4
Location:
5
"We found the stay relaxing"
Checked in. Went for a walk along the beach. Ate at the hotel. Had a restful night. We were relaxed for the event the next day.… Read more
"We found the stay relaxing"
Checked in. Went for a walk along the beach. Ate at the hotel. Had a restful night. We were relaxed for the event the next day. Read less
Likes:
We enjoyed having a living space
Dislikes:
None
Guest Review for Norton House Hotel, Swansea
Kay
Mature Couple
Stayed: Jul '16
4
Would recommend to others.
Rooms:
1
Value:
3
Friendliness:
5
Cleanliness:
1
Facilities:
4
Staff service:
5
Location:
4
Breakfast:
4
"Follow up visit"
We have stayed at Norton House 4/5 before (hence our choice for a return visit. We have always been satisfied
but sadly this time the room badly needed refurbishment and in particular the bathroom.… Read more
"Follow up visit"
We have stayed at Norton House 4/5 before (hence our choice for a return visit. We have always been satisfied
but sadly this time the room badly needed refurbishment and in particular the bathroom. The Cleaners were also of poor standard in our view. We understand that many of the rooms are to be refurbished later this year. Read less
Likes:
We will return because the Hotel is in an ideal location for visiting various places and the staff are very accommodating - always ready with a smile.
Dislikes:
See above
Guest Review for Norton House Hotel, Swansea
Jane
Group of Adults
Stayed: Jun '16
4
Would recommend to others.
Rooms:
4
Value:
3
Friendliness:
5
Cleanliness:
4
Facilities:
4
Staff service:
4
Location:
5
"Reactive rather than proactive"
The apartment was spacious and quite well appointed. The staff were very friendly and extremely helpful. The Early Bird dinner menu was delicious and good value for money. We needed to request clean… Read more
"Reactive rather than proactive"
The apartment was spacious and quite well appointed. The staff were very friendly and extremely helpful. The Early Bird dinner menu was delicious and good value for money. We needed to request clean towels, toilet rolls and a replacement bed. All requests were acted on fully and appropriately as soon as we asked. The offer of a 10% discount for returning customers will certainly tempt us back. Read less
Likes:
Friendly, slightly quirky and excellent location.
Dislikes:
None
Guest Review for Norton House Hotel, Swansea
Bridget
Mature Couple
Stayed: Jun '16
5
Would recommend to others.
Rooms:
4
Value:
4
Friendliness:
5
Cleanliness:
4
Facilities:
4
Staff service:
4
Location:
5
Breakfast:
5
"Very good food! Evening and breakfast, would recommend"
Only short stay but ideal location, good parking and staff very helpful.… Read more
"Very good food! Evening and breakfast, would recommend"
Only short stay but ideal location, good parking and staff very helpful. Read less
Likes:
Good parking, would have liked a lift for upper floors, but managed ok. Staff very helpful and food excellent. Lovely fresh crab!
Dislikes:
Front porch and steps extremely slippery in the downpours. As I use crutches this made them quite dangerous for me.
Guest Review for Norton House Hotel, Swansea
david
Alone
Stayed: Apr '16
4
Would recommend to others.
Rooms:
4
Value:
5
Friendliness:
5
Cleanliness:
4
Facilities:
3
Staff service:
4
Location:
5
Breakfast:
5
"Very friendly staff and lovely atmosphere"
Staying at the Norton is a homely experience. Accommodation is good but basic. Served my purposes. Full Welsh breakfast is lovely. Great to come out of the cold and wind into a lovely warm and frie… Read more
"Very friendly staff and lovely atmosphere"
Staying at the Norton is a homely experience. Accommodation is good but basic. Served my purposes. Full Welsh breakfast is lovely. Great to come out of the cold and wind into a lovely warm and friendly place Read less
Likes:
Quiet and peaceful.
Dislikes:
None
Guest Review for Norton House Hotel, Swansea
Phil
Mature Couple
Stayed: Mar '16
5
Would recommend to others.
Rooms:
5
Value:
5
Friendliness:
5
Cleanliness:
5
Facilities:
4
Staff service:
5
Location:
5
Breakfast:
5
"An excellent find"
We had a very large and beautifully furnished room that was spotlessly clean. It was warm and comfortable.There are a few minor maintenance issues as mentioned in other reviews but they didn't spoil o… Read more
"An excellent find"
We had a very large and beautifully furnished room that was spotlessly clean. It was warm and comfortable.There are a few minor maintenance issues as mentioned in other reviews but they didn't spoil our stay in any way.
Breakfast was of a high quality, great selection and served by a friendly and efficient waiter.
Everything we could ask for from a hotel and at a great price too. Read less
Likes:
Location, quality of the room, friendliness, cleanliness.
Dislikes:
Just a few very minor maintenance issues (but nothing to spoil the stay)
Guest Review for Norton House Hotel, Swansea
Andrew
Mature Couple
Stayed: Mar '16
4
Would recommend to others.
Rooms:
4
Value:
4
Friendliness:
4
Cleanliness:
5
Facilities:
4
Staff service:
5
Location:
4
Breakfast:
5
"Wedding day"
The hotel was good Staff very friendly, the hotel is looking dry tired needs to be upgraded… Read more
"Wedding day"
The hotel was good Staff very friendly, the hotel is looking dry tired needs to be upgraded Read less
Likes:
The approach of the staff
Dislikes:
No no nothing
Guest Review for Norton House Hotel, Swansea
Jason
Young Couple
Stayed: Jan '16
4
Would recommend to others.
Rooms:
3
Value:
3
Friendliness:
4
Cleanliness:
3
Facilities:
3
Staff service:
4
Location:
5
Breakfast:
5
"Great food but room needs a new radiator"
We really enjoyed our stay.
We had a fantastic meal on the Friday night and the breakfasts were really good.
However, in room 14 the radiator didn't work so we had one cold night. Also the wifi doe… Read more
"Great food but room needs a new radiator"
We really enjoyed our stay.
We had a fantastic meal on the Friday night and the breakfasts were really good.
However, in room 14 the radiator didn't work so we had one cold night. Also the wifi doesn't work in that room - probably a bad reception spot. Read less
Likes:
Food and staff were very friendly?
Dislikes:
Radiator not working and wifi
Guest Review for Norton House Hotel, Swansea
Robert
Mature Couple
Stayed: Jan '16
3
Would recommend to others.
Rooms:
3
Value:
3
Friendliness:
4
Cleanliness:
4
Facilities:
3
Staff service:
4
Location:
4
Breakfast:
4
"Overnight stay"
One night stopover to meet friends. Overall fair vfm. Booking process ok although I did not like the statement by eviivo on PayPal that they could use my credit card for future bookings.… Read more
"Overnight stay"
One night stopover to meet friends. Overall fair vfm. Booking process ok although I did not like the statement by eviivo on PayPal that they could use my credit card for future bookings. Read less
Likes:
Lovely old house, maybe in need of some repair, but has character.
Dislikes:
Bathroom in our executive, four poster bedroom was somewhat below standard. No shower, or hand held shower attachment for bath. Hot and cold taps wrong way round hot on right?No bath mat to stand on!
Guest Review for Norton House Hotel, Swansea
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