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Norton House Hotel Swansea
Welsh Tourist Board 3 Stars Hotel
Bed and Breakfast
Guest Rating: 3.7
See all 37 reviews
17 Norton Road, Mumbles

Swansea, 

Swansea, 


SA3 5TQ,  Wales
Average Guest Rating for Norton House Hotel, Swansea
Guest reviews for Norton House Hotel, Swansea are provided by real guests who have actually stayed at the property.
Rooms:
3.5
Value:
3.6
Friendliness:
4.3
Cleanliness:
3.7
Facilities:
3.5
Staff service:
4.1
Location:
4.4
Breakfast:
4.1
Guest Rating:
3.7
From 37 reviews
Sort:Guest Reviews
Page: 1 | 2 | 3 | 4 Next
Pauline
Mature Couple
Stayed: Jun '15
2
Would not recommend to others.
Rooms:
4
Value:
2
Friendliness:
4
Cleanliness:
3
Facilities:
2
Staff service:
3
Location:
4
Breakfast:
2
"Short Break"
This was a short break to come to the Gower peninsula as we had never been to this part of Wales before. We thoroughly enjoyed this part of Wales and it is a particularly beautiful part of the countr… Read more
"Short Break"
This was a short break to come to the Gower peninsula as we had never been to this part of Wales before. We thoroughly enjoyed this part of Wales and it is a particularly beautiful part of the country. Read less
Likes:
The room was a lovely size and I loved the sofa which is a nice touch. The position was good and we enjoyed the walk every day to the pier.
Dislikes:
The bed was very uncomfortable and hard. There were three hangers each in the wardrobe. (M&S & wire all bent}. One day the room was not cleaned or made up due to no key.
Guest Review for Norton House Hotel, Swansea
Jennifer
Mature Couple
Stayed: Jun '15
3
Would not recommend to others.
Rooms:
3
Value:
1
Friendliness:
3
Cleanliness:
3
Facilities:
3
Staff service:
2
Location:
5
Breakfast:
4
"Overpriced!"
1 night stay.Wedding going on.… Read more
"Overpriced!"
1 night stay.Wedding going on. Read less
Likes:
Location next to sea.
Good breakfast.
Dislikes:
Paper thin walls.
Fire alarm going off at 2.30am,was going off in the day as well.
Staff giving different departure time info.
Massively overpriced!
Guest Review for Norton House Hotel, Swansea
Janet
Alone
Stayed: Jun '15
5
Would recommend to others.
Rooms:
4
Value:
4
Friendliness:
5
Cleanliness:
5
Facilities:
4
Staff service:
5
Location:
5
Breakfast:
4
"My three day break"
Short stay, specifically to go to Gower as usual, and revisit special places visited with my late husband over the years,,… Read more
"My three day break"
Short stay, specifically to go to Gower as usual, and revisit special places visited with my late husband over the years,, Read less
Likes:
I have stayed at the hotel for many years, through several changes of ownership. It is still a very pleasant place to come, the reception staff should be commended for being so helpful to me this time
Dislikes:
I was not too pleased with the flavour of the cooking oil used in the dinners, this is an important thing when considering the cooked meals.
Guest Review for Norton House Hotel, Swansea
Ken
Mature Couple
Stayed: Jun '15
4
Would recommend to others.
Rooms:
4
Value:
3
Friendliness:
4
Cleanliness:
4
Facilities:
4
Staff service:
4
Location:
4
Breakfast:
4
"Pleasant overnight with delicious dinner"
Just an overnight stop in a pleasant location on the way to the ferry.… Read more
"Pleasant overnight with delicious dinner"
Just an overnight stop in a pleasant location on the way to the ferry. Read less
Likes:
Restaurant meal very good, good sea front location.
Dislikes:
Neither of us slept well but not sure why. Maybe mattress too soft.
Guest Review for Norton House Hotel, Swansea
P.J.
Alone
Stayed: May '15
3
Would recommend to others.
Rooms:
1
Value:
4
Friendliness:
5
Cleanliness:
2
Facilities:
2
Staff service:
5
Location:
4
Breakfast:
5
"Friendly, good food, poor room"
Overnight stay for reunion… Read more
"Friendly, good food, poor room"
Overnight stay for reunion Read less
Likes:
Convenient location, friendly staff, excellent breakfast
Dislikes:
Bath tatty with soft base, poor lighting, no room for legs under desk, long wait for workable wifi (missed dinner!)
Terrace outside room door covered in cigarette butts and paint splashes
Guest Review for Norton House Hotel, Swansea
Sara
Family with older Children
Stayed: May '15
5
Would recommend to others.
Rooms:
4
Value:
5
Friendliness:
5
Cleanliness:
5
Facilities:
4
Staff service:
5
Location:
5
Breakfast:
5
"Charming and friendly"
We loved this hotel; yes there were some 'faded grandeur' elements and some of the rooms could have some refurb, but the overall experience was great. The staff were friendly and helpful and it was go… Read more
"Charming and friendly"
We loved this hotel; yes there were some 'faded grandeur' elements and some of the rooms could have some refurb, but the overall experience was great. The staff were friendly and helpful and it was good value. If you are a perfectionist then you may object to some refurb issues but location good, with easy access to Mumbles; next to Oystermouth Castle. Read less
Likes:
The staff were great and were very welcoming. Breakfasts great and in a lovely room. Love the creaky floorboards and grand staircase! Slept well. Location brilliant and good for walks.
Dislikes:
The Wifi was a little unstable and weak on occasion (particularly the mornings?), but was not a huge problem to us. I had seen a review where 'old door furniture' was mentioned, now I know!
Guest Review for Norton House Hotel, Swansea
Christina
Family with young Children
Stayed: May '15
2
Would not recommend to others.
Rooms:
2
Value:
3
Friendliness:
4
Cleanliness:
2
Facilities:
3
Staff service:
3
Location:
4
"Disappointing"
2 night stay with 2 young children… Read more
"Disappointing"
2 night stay with 2 young children Read less
Likes:
convenient, close to friends and mumbles
Dislikes:
Sheets on bed were torn, insufficient cutlery and plates, decor in poor state, 2 TV sets but one didn't work at all
Guest Review for Norton House Hotel, Swansea
David
Group of Adults
Stayed: Apr '15
4
Would recommend to others.
Rooms:
4
Value:
4
Friendliness:
5
Cleanliness:
4
Facilities:
4
Staff service:
5
Location:
5
Breakfast:
4
"An enjoyable stay in a great location."
Extremely friendly staff (except for one). A really enjoyable time fir me, my wife and my 95 year old mother-in-law. For us the location was perfect and since we have relatives in Mumbles we will no d… Read more
"An enjoyable stay in a great location."
Extremely friendly staff (except for one). A really enjoyable time fir me, my wife and my 95 year old mother-in-law. For us the location was perfect and since we have relatives in Mumbles we will no doubt use the hotel again on occasions. Read less
Likes:
Good friendly hotel, good location.
Dislikes:
None
Guest Review for Norton House Hotel, Swansea
Ian
Family with older Children
Stayed: Apr '15
5
Would recommend to others.
Rooms:
5
Value:
4
Friendliness:
5
Cleanliness:
4
Facilities:
4
Staff service:
5
Location:
5
Breakfast:
5
"Excellent location, accommodation, breakfast and friendly staff."
Visiting Swansea with my son to attend football match with friends from Swansea… Read more
"Excellent location, accommodation, breakfast and friendly staff."
Visiting Swansea with my son to attend football match with friends from Swansea Read less
Likes:
I liked everything but was particularly impressed by the beauty and facilities in Swansea Bay
Dislikes:
None
Guest Review for Norton House Hotel, Swansea
Yvonne
Mature Couple
Stayed: Apr '15
5
Would recommend to others.
Rooms:
5
Value:
5
Friendliness:
5
Cleanliness:
5
Facilities:
5
Staff service:
5
Location:
5
Breakfast:
5
"Highly Recommended - a very special hotel"
A warm welcome upon arrival. Graham showed us to our beautiful room (Room 4) and things just got better! We were so impressed with the quality of the room and such a vast improvement in overall atten… Read more
"Highly Recommended - a very special hotel"
A warm welcome upon arrival. Graham showed us to our beautiful room (Room 4) and things just got better! We were so impressed with the quality of the room and such a vast improvement in overall attention to cleanliness than we had experienced on our last visit in December 2014. I was so impressed with the efficiency of the staff, the breakfast was of a very high quality, cooked to order. Cannot wait to visit again. Read less
Likes:
The friendliness, efficiency and helpfulness of all staff. In particular, Graham (supervisor) has superb management potential. I enjoy sitting in the lounge, it is so relaxing.
Dislikes:
Nothing at all. Perfect stay.
Guest Review for Norton House Hotel, Swansea
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