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Self Assessed 3 Stars Guest House
Hostel
Guest Rating: 3.5
See all 16 reviews
Grainger Street

Newcastle upon Tyne, 

Tyne and Wear, 


NE1 5JE,  England
Hotel Heroes is in the City Centre and is in a redeveloped Victorian Building. It has 11 bedrooms over 3 floors, comprising Twin & Triple Bunk Beds in 11 rooms for 1, 2, 3, 4, 5, 6, 8 and 9 persons. All of the 11 rooms are en-suite with shower, toilet & washbasin, 20 hour food service is available on the ground floor.
  • NUFC Football Club
  • City Centre Location
  • Mainline Rail Station
  • Helpful staff
  • Metro Radio Arena
  • Late Night Food
  • Close to Airport
  • Nightlife on doorstep
  • Hens & Stags welcome
  • We like to PARTY
Check Prices and Availability
Triple RoomTriple Room
7 Man Room7 Man Room
Quad RoomQuad Room
Group Room for 5 adultsGroup Room for 5 adults
Group Room for 9 AdultsGroup Room for 9 Adults
Group Room for 8 AdultsGroup Room for 8 Adults
Guest Reviews
Guest reviews for Heroes Hostel-Hotel, Newcastle upon Tyne are provided by real guests who have actually stayed at the property.
Rooms:
2.9
Value:
3.6
Friendliness:
3.9
Cleanliness:
2.9
Facilities:
2.6
Staff service:
3.7
Location:
4.7
Breakfast:
3.0
Guest Rating: 3.5
See all 16 reviews
nancy
Group of Adults
Stayed: Jun '14
3
Would recommend to others.
Rooms:
2
Value:
4
Friendliness:
4
Cleanliness:
3
Facilities:
2
Staff service:
4
Location
5
Breakfast:
3
"We got whT we paid for."
We had several issues with our room, but Chad addressed each one to our satisfaction.… Read more
"We got whT we paid for."
We had several issues with our room, but Chad addressed each one to our satisfaction. Read less
Likes:
Loved price and location!
Dislikes:
Had to contact Chad twice to resolve issues.
Guest Review for Heroes Hostel-Hotel, Newcastle upon Tyne
Lisanne
Group of Adults
Stayed: Apr '14
3
Would recommend to others.
Rooms:
2
Value:
3
Friendliness:
4
Cleanliness:
2
Facilities:
1
Staff service:
4
Location
4
"The staff is very friendly and helpfull, but the accommodation itself can use some improvement. ."
The staff was very friendly and helpfull, although we didn't get any information of how the shower worked until we told them we have had some cold showers.
There were no facilities except the ones y… Read more
"The staff is very friendly and helpfull, but the accommodation itself can use some improvement. ."
The staff was very friendly and helpfull, although we didn't get any information of how the shower worked until we told them we have had some cold showers.
There were no facilities except the ones you really need, so no WiFi (at least in our room) or place to relax except your own room. Although it should be mentioned that it seemed to us that they were still working on improving the hostel when we stayed there. Read less
Likes:
The friendliness and help of the staff, when we asked for it. The little problems we've had were solved very fast.
Dislikes:
The beds weren't that good. The mattresses were very thin and so we didn't sleep that well. The rooms were not cleaned while we stayed there and there wasn't any litter bin.
Guest Review for Heroes Hostel-Hotel, Newcastle upon Tyne
Anil
Group of Adults
Stayed: Feb '14
2
Would not recommend to others.
Rooms:
1
Value:
1
Friendliness:
5
Cleanliness:
1
Facilities:
1
Staff service:
4
Location
5
"Only as a last resort"
Its above a fish & chip shop. The rooms were small (appreciated we booked the 8 bed dorm) it had Triple decker bunk beds. The hot water wasn't working (although was repaired after we comlpained), the… Read more
"Only as a last resort"
Its above a fish & chip shop. The rooms were small (appreciated we booked the 8 bed dorm) it had Triple decker bunk beds. The hot water wasn't working (although was repaired after we comlpained), the shower head doesn't stay on the shower, there is only 1 bathroom for 8 people, the door in the shower cubicle is ... not there.
Management are very friendly and the location is right in the centre of town. Read less
Likes:
Very friendly staff, manned all hours of the day. Location central.
Dislikes:
- Hot water (lack of!)
- Beds not particularly comfortable.
- Too much to pay for the lack of properly working facilities.
Response from Heroes Hostel-Hotel:
Sorry you stay was not as plesent as you exspected.
I do not no how their was no hot water as the showers are electric and has a constant suply and as for the hot water from the tap we have a 300 lte hot water tank for 11 rooms and all room have compression taps so this can not be wasted.
You do have to run the tap for a bit but this is because the hot water tank is in the loft.
THEIR IS NO LONGER AN FISH & CHIP SHOP DOWN STAIRS IT IS A REPCITON AREA NOW
Guest Review for Heroes Hostel-Hotel, Newcastle upon Tyne
More Information
3 Stars Self Assessed Guest House
Types of Payment Accepted at Heroes Hostel-Hotel
Cash (Sterling), Cash (Euro), Credit card, Debit card
Payment Cards accepted at the property
Master Card Visa Visa Electron Solo 
Check-in: From 3:00 PM (Reception open 24 hours)
Early check-in available on request.
Check-out: 12:00 PM
Late check-out available on request
Policies
Children Policy: Children welcome
Smoking Policy: No smoking
Pet Policy: No pets
Cancellation Policy
Booking Terms and Conditions
Accessibility
Languages Spoken
English
Heroes Hostel-Hotel is within the walls of the City of Newcastle on Tyne. It is 10 metres from the famous 'Bigg Market'. You are within walking distance of the Theatre Royal, the Cathderals, the Metro Radio Arena, Newcastle United Football Ground, the Newcastle Quayside and Bridges. 'The Gate' entertainment complex, bars and Aspers Casino. The 'Eldon Square' Shopping Centre are only 100 metres from Heroes Hotel.

The Gateshead Metro Centre is a 15 min bus or train ride away. The whole of the North East history is within your reach, 'Hadrians Wall' is a World Heritage site, or visit the famous 'Vindolanda Roman Camp'

Also Fun days can be arranged such as paintballing, go-karting, clay pigeon shooting, or how about sorting that hangover out with a day at the indoor water park Wet and Wild.
Style of property
Comfortable, Eco-friendly, Unique
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