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Heroes Hostel-Hotel Newcastle upon Tyne
Self Assessed 3 Stars Guest House
Hostel
Guest Rating: 3.5
See all 16 reviews
Grainger Street

Newcastle upon Tyne, 

Tyne and Wear, 


NE1 5JE,  England
Average Guest Rating for Heroes Hostel-Hotel, Newcastle upon Tyne
Guest reviews for Heroes Hostel-Hotel, Newcastle upon Tyne are provided by real guests who have actually stayed at the property.
Rooms:
2.9
Value:
3.6
Friendliness:
3.9
Cleanliness:
2.9
Facilities:
2.6
Staff service:
3.7
Location:
4.7
Breakfast:
3.0
Guest Rating:
3.5
From 16 reviews
Sort:Guest Reviews
Page: 1 | 2 Next
nancy
Group of Adults
Stayed: Jun '14
3
Would recommend to others.
Rooms:
2
Value:
4
Friendliness:
4
Cleanliness:
3
Facilities:
2
Staff service:
4
Location:
5
Breakfast:
3
"We got whT we paid for."
We had several issues with our room, but Chad addressed each one to our satisfaction.… Read more
"We got whT we paid for."
We had several issues with our room, but Chad addressed each one to our satisfaction. Read less
Likes:
Loved price and location!
Dislikes:
Had to contact Chad twice to resolve issues.
Guest Review for Heroes Hostel-Hotel, Newcastle upon Tyne
Lisanne
Group of Adults
Stayed: Apr '14
3
Would recommend to others.
Rooms:
2
Value:
3
Friendliness:
4
Cleanliness:
2
Facilities:
1
Staff service:
4
Location:
4
"The staff is very friendly and helpfull, but the accommodation itself can use some improvement. ."
The staff was very friendly and helpfull, although we didn't get any information of how the shower worked until we told them we have had some cold showers.
There were no facilities except the ones y… Read more
"The staff is very friendly and helpfull, but the accommodation itself can use some improvement. ."
The staff was very friendly and helpfull, although we didn't get any information of how the shower worked until we told them we have had some cold showers.
There were no facilities except the ones you really need, so no WiFi (at least in our room) or place to relax except your own room. Although it should be mentioned that it seemed to us that they were still working on improving the hostel when we stayed there. Read less
Likes:
The friendliness and help of the staff, when we asked for it. The little problems we've had were solved very fast.
Dislikes:
The beds weren't that good. The mattresses were very thin and so we didn't sleep that well. The rooms were not cleaned while we stayed there and there wasn't any litter bin.
Guest Review for Heroes Hostel-Hotel, Newcastle upon Tyne
Anil
Group of Adults
Stayed: Feb '14
2
Would not recommend to others.
Rooms:
1
Value:
1
Friendliness:
5
Cleanliness:
1
Facilities:
1
Staff service:
4
Location:
5
"Only as a last resort"
Its above a fish & chip shop. The rooms were small (appreciated we booked the 8 bed dorm) it had Triple decker bunk beds. The hot water wasn't working (although was repaired after we comlpained), the… Read more
"Only as a last resort"
Its above a fish & chip shop. The rooms were small (appreciated we booked the 8 bed dorm) it had Triple decker bunk beds. The hot water wasn't working (although was repaired after we comlpained), the shower head doesn't stay on the shower, there is only 1 bathroom for 8 people, the door in the shower cubicle is ... not there.
Management are very friendly and the location is right in the centre of town. Read less
Likes:
Very friendly staff, manned all hours of the day. Location central.
Dislikes:
- Hot water (lack of!)
- Beds not particularly comfortable.
- Too much to pay for the lack of properly working facilities.
Response from Heroes Hostel-Hotel:
Sorry you stay was not as plesent as you exspected.
I do not no how their was no hot water as the showers are electric and has a constant suply and as for the hot water from the tap we have a 300 lte hot water tank for 11 rooms and all room have compression taps so this can not be wasted.
You do have to run the tap for a bit but this is because the hot water tank is in the loft.
THEIR IS NO LONGER AN FISH & CHIP SHOP DOWN STAIRS IT IS A REPCITON AREA NOW
Guest Review for Heroes Hostel-Hotel, Newcastle upon Tyne
Lee
Group of Adults
Stayed: Oct '13
4
Would recommend to others.
Rooms:
3
Value:
5
Friendliness:
3
Cleanliness:
3
Facilities:
4
Staff service:
3
Location:
5
"Basic but does the job."
We stayed here for one night when going to a concert at the Metro Arena. We stayed in a triple bunk room which was small but adequate and has an ensuite bathroom. The bedding was clean and there was n… Read more
"Basic but does the job."
We stayed here for one night when going to a concert at the Metro Arena. We stayed in a triple bunk room which was small but adequate and has an ensuite bathroom. The bedding was clean and there was no noise or smell from the takeaway. Read less
Likes:
Not having to look for a takeaway. Its on your doorstep!
The price!
Dislikes:
None
Response from Heroes Hostel-Hotel:
Thank you for your review. You came to Newcastle for one of the attractions at the Metro Radio Arena, hope you enjoyed your stay at our budget price no frills Hostel-Hotel
Guest Review for Heroes Hostel-Hotel, Newcastle upon Tyne
Tim Christian
Group of Adults
Stayed: Apr '13
4
Would recommend to others.
Rooms:
3
Value:
5
Friendliness:
5
Cleanliness:
3
Facilities:
3
Staff service:
4
Location:
5
Breakfast:
3
"Excellent Value for Money"
Me and my 2 friends stayed in Newcastle for 2 nights to watch the NUFC match and to see the city of Newcastle of course.
The hostel is located right in the city centre and offers really good value fo… Read more
"Excellent Value for Money"
Me and my 2 friends stayed in Newcastle for 2 nights to watch the NUFC match and to see the city of Newcastle of course.
The hostel is located right in the city centre and offers really good value for little money.
The room did not have much space and consisted only of 2 bunk beds but thats all you need for a short stay.
The bath room was also acceptable!
All in all we enjoyed our stay and don't have any complaints. Read less
Likes:
Excellent value for money and really friendly staff
Dislikes:
None
Response from Heroes Hostel-Hotel:
Glad you enjoyed your stay in Newcastle, we welcome football fans, we have great banter with all football club supporters, come agin next year.
Guest Review for Heroes Hostel-Hotel, Newcastle upon Tyne
Jason
Group of Adults
Stayed: Feb '13
4
Would recommend to others.
Rooms:
4
Value:
4
Friendliness:
4
Cleanliness:
4
Facilities:
3
Staff service:
4
Location:
5
"A great stay except for one of the showers"
The hotel was easy to find, the staff were polite, it was in a great location and was generally what you would expect from a cheap stay. Unfortunately the shower in one of the rooms didn't work, as on… Read more
"A great stay except for one of the showers"
The hotel was easy to find, the staff were polite, it was in a great location and was generally what you would expect from a cheap stay. Unfortunately the shower in one of the rooms didn't work, as one of the dials was missing Read less
Likes:
When there was a room change due to an overbooking, we were promptly contacted and relocated to another set of rooms without an issue. It was in a great location and was good to have a private ensuite
Dislikes:
The main issue was that we had a 8 man and a 3 man room booked, but unfortunately one of the dials on the shower in the 8 man room had broken off, meaning it couldn't be used
Response from Heroes Hostel-Hotel:
Hello Jason, sorry about the shower, we should have had a spare dial if you informed reception, unfortunately previous guests do not care about others. Otherwise thank you for your friendly response
Guest Review for Heroes Hostel-Hotel, Newcastle upon Tyne
Kevin
Group of Adults
Stayed: Oct '12
2
Would recommend to others.
Rooms:
2
Value:
2
Friendliness:
2
Cleanliness:
1
Facilities:
2
Staff service:
2
Location:
5
"stag party"
rooms far too cold… Read more
"stag party"
rooms far too cold Read less
Likes:
central location
Dislikes:
rooms too cold in need of refurbashment ie no shower door
Response from Heroes Hostel-Hotel:
Sorry about being cold, we could of provided an extra heater if requested, unfortunely the door being previously damaged it was best to remove temporarily.
Guest Review for Heroes Hostel-Hotel, Newcastle upon Tyne
John
Group of Adults
Stayed: Jul '12
4
Would recommend to others.
Rooms:
4
Value:
4
Friendliness:
5
Cleanliness:
3
Facilities:
4
Staff service:
5
Location:
5
"Ideal for pubs and bars"
Fantasic.
Fire doors slam shut quite a few times in the morning, apart from that fantastic.… Read more
"Ideal for pubs and bars"
Fantasic.
Fire doors slam shut quite a few times in the morning, apart from that fantastic. Read less
Likes:
Location
Dislikes:
None
Response from Heroes Hostel-Hotel:
Thank you for your honest response, we do have closures on the Fire doors, but unfortunately the noise reverbarates in the hallways.
Guest Review for Heroes Hostel-Hotel, Newcastle upon Tyne
Adam
Group of Adults
Stayed: Jun '12
4
Would recommend to others.
Rooms:
3
Value:
4
Friendliness:
4
Cleanliness:
3
Facilities:
1
Staff service:
4
Location:
5
"Fantastic location, friendly staff, bathroom needs upgrading"
Lads weekend in Newcastle. 5 mins from the main station and next door to Bigg Market - the centre of Newcastle night life… Read more
"Fantastic location, friendly staff, bathroom needs upgrading"
Lads weekend in Newcastle. 5 mins from the main station and next door to Bigg Market - the centre of Newcastle night life Read less
Likes:
Great location, 24 hour access, very quiet considering how close it is to the clubs.
Dislikes:
Shower was terrible.
Response from Heroes Hostel-Hotel:
We do have problems with the shower dials being inadvertently turned the wrong way, we do carry spare dials if the problem is reported.
Guest Review for Heroes Hostel-Hotel, Newcastle upon Tyne
Philip
Group of Adults
Stayed: Jun '12
4
Would recommend to others.
Rooms:
4
Value:
4
Friendliness:
4
Cleanliness:
5
Facilities:
3
Staff service:
3
Location:
5
"As expected"
Great location right in the heart of Newcastle City centre.2 mins to shops and clubs which was nice… Read more
"As expected"
Great location right in the heart of Newcastle City centre.2 mins to shops and clubs which was nice Read less
Likes:
Location, great shower!
Dislikes:
VERY basic room.....bunk bed and bin
Response from Heroes Hostel-Hotel:
We do have problems with the shower dials being inadvertently turned the wrong way, we do carry spare dials if the problem is reported.
Guest Review for Heroes Hostel-Hotel, Newcastle upon Tyne
Page: 1 | 2 Next
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