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Grimstock Country House Hotel Birmingham
Self Assessed 3 Stars Hotel
Hotel
Guest Rating: 4.3
See all 117 reviews
Gilson Road, Coleshill

Birmingham, 

West Midlands, 


B46 1LJ,  England
Average Guest Rating for Grimstock Country House Hotel, Birmingham
Guest reviews for Grimstock Country House Hotel, Birmingham are provided by real guests who have actually stayed at the property.
Rooms:
3.9
Value:
4.2
Friendliness:
4.8
Cleanliness:
4.4
Facilities:
4.0
Staff service:
4.8
Location:
4.4
Breakfast:
4.4
Guest Rating:
4.3
From 117 reviews
Sort:Guest Reviews
Page: 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10  ...Next
PAUL
Alone
Stayed: Apr '14
4
Would recommend to others.
Rooms:
4
Value:
4
Friendliness:
5
Cleanliness:
4
Facilities:
4
Staff service:
5
Location:
4
Breakfast:
5
"A good nights sleep"
Very nice hotel set in good surroundings, with easy access to motorways and Conference facilities.I had a good nights sleep in a comfortable bed after a long journey.
This made me relaxed and well re… Read more
"A good nights sleep"
Very nice hotel set in good surroundings, with easy access to motorways and Conference facilities.I had a good nights sleep in a comfortable bed after a long journey.
This made me relaxed and well rested prior to attending a conference the next day. Read less
Likes:
nice relaxing environment with polite and friendly staff. nothing was to much trouble for them.
Dislikes:
nothing
Response from Grimstock Country House Hotel:
Thank you very much for taking the time to comment upon your experience of our Hotel. We do make every effort to provide a comfortable stay for our guests and to deliver the very best in customer service. It is our way of differentiating us from the international chain hotels - they have massive marketing budgets to attract new business; we rely on guests advertising our independent hotel for us with their recommendations.
Guest Review for Grimstock Country House Hotel, Birmingham
Amanda
Alone
Stayed: Mar '14
4
Would recommend to others.
Rooms:
4
Value:
5
Friendliness:
5
Cleanliness:
4
Facilities:
4
Staff service:
4
Location:
4
Breakfast:
4
"Nowhere to sit and socialise if you have a dog."
Nice room and friendly staff.
Dining area was pleasant and bright.… Read more
"Nowhere to sit and socialise if you have a dog."
Nice room and friendly staff.
Dining area was pleasant and bright. Read less
Likes:
Nice room and friendly staff.
Dislikes:
Would have liked to have been able to sit somewhere and have a drink with the dog in a public area instead of being stuck in the room or outside in the cold.
Response from Grimstock Country House Hotel:
Thank you for staying with us and for providing your comments on our hotel. It is a challenge as regards permitting dogs on the premises; we have to meet the majority of customer needs whilst wishing to accommodate dogs where possible. We have found that guests are not comfortable with dogs in the lounge or restaurant area. In order to satisfy guests with safety and health concerns, we do not permit dogs on the premises other than in a limited number of hotel bedrooms.
Guest Review for Grimstock Country House Hotel, Birmingham
sue
Mature Couple
Stayed: Mar '14
4
Would recommend to others.
Rooms:
4
Value:
5
Friendliness:
5
Cleanliness:
5
Facilities:
4
Staff service:
5
Location:
5
Breakfast:
4
"very good value"
pleasant… Read more
"very good value"
pleasant Read less
Likes:
evening meal very good
Dislikes:
beds a bit soft
Response from Grimstock Country House Hotel:
Many thanks for staying with us and for providing your thoughts on our Hotel. We do have a selection of rooms that have 'firm' mattresses and we will always try to accommodate specific requests. The next time that you visit us then just advise us on your booking that you prefer a firm mattress. Kin regards.
Guest Review for Grimstock Country House Hotel, Birmingham
Graham
Alone
Stayed: Feb '14
5
Would recommend to others.
Rooms:
4
Value:
5
Friendliness:
5
Cleanliness:
4
Facilities:
4
Staff service:
5
Location:
5
Breakfast:
5
"needed to be close to the Airport"
Arrived late in very windy conditions tried, very welcoming staff Lianne the receptionist changed my first floor room to a ground floor room for ease of access with all my bags and making me feel very… Read more
"needed to be close to the Airport"
Arrived late in very windy conditions tried, very welcoming staff Lianne the receptionist changed my first floor room to a ground floor room for ease of access with all my bags and making me feel very welcome Read less
Likes:
Ease of access to motorways
Dislikes:
no
Response from Grimstock Country House Hotel:
Thank you for your comments and we are delighted that you enjoyed your stay with us. We so always strive to give the very best customer service at all times and our staff do appreciate it when their efforts are recognised by guests. Feedback is a vital ingredient to our ongoing success. We do hope to see you here again soon.
Guest Review for Grimstock Country House Hotel, Birmingham
Robert
Alone
Stayed: Dec '13
4
Would recommend to others.
Rooms:
4
Value:
3
Friendliness:
4
Cleanliness:
4
Facilities:
4
Staff service:
4
Location:
4
Breakfast:
3
"OK will stay again"
OK… Read more
"OK will stay again"
OK Read less
Likes:
It was ok
Dislikes:
None
Response from Grimstock Country House Hotel:
Thanks! We look forward to welcoming you here again soon.
Guest Review for Grimstock Country House Hotel, Birmingham
David
Mature Couple
Stayed: Dec '13
4
Would recommend to others.
Rooms:
4
Value:
4
Friendliness:
5
Cleanliness:
4
Facilities:
4
Staff service:
5
Location:
5
"Excellant venue for Party"
Stayed the night after attending my works party.… Read more
"Excellant venue for Party"
Stayed the night after attending my works party. Read less
Likes:
Very friendly staff, venue ideal and meal was excellant
Dislikes:
None
Response from Grimstock Country House Hotel:
Thank you for taking the time to provide feedback on your stay with us and on the party night that you attended. As a privately owned Hotel, we do always strive to deliver the best service possible so as to differentiate ourselves from the chain hotels. Our success depends on guests providing recommendations as we cannot match the advertising budgets of larger hotels.
Guest Review for Grimstock Country House Hotel, Birmingham
Andrew
Alone
Stayed: Nov '13
4
Would recommend to others.
Rooms:
4
Value:
5
Friendliness:
5
Cleanliness:
4
Facilities:
4
Staff service:
5
Location:
5
Breakfast:
4
"A very pleasant and convenient overnight stop."
I telephoned to say that my arrival would be delayed until about 2000 hrs and the receptionist was extremely pleasant. Arrival was warm and welcoming; room was heated, clean, and with a pleasant outlo… Read more
"A very pleasant and convenient overnight stop."
I telephoned to say that my arrival would be delayed until about 2000 hrs and the receptionist was extremely pleasant. Arrival was warm and welcoming; room was heated, clean, and with a pleasant outlook. TV and drinks facilities were all good. Read less
Likes:
Quiet location with rural views, very friendly staff, very pleasant dining room and good breakfast cooked to order, good value for money.
Dislikes:
No.
Response from Grimstock Country House Hotel:
Many thanks for staying with us and for providing feedback on your experience. It is always reassuring when guests are so pleased with our Hotel and the staff. Your comments are helpful in our ongoing training and in attracting new guests. We hope to see you here again soon.
Guest Review for Grimstock Country House Hotel, Birmingham
Helen
With a colleague
Stayed: Nov '13
5
Would recommend to others.
Rooms:
4
Value:
5
Friendliness:
5
Cleanliness:
5
Facilities:
4
Staff service:
5
Location:
5
Breakfast:
5
"Very Friendly and accomodating staff"
comfortable, felt very welcome , staff could not do more for you.… Read more
"Very Friendly and accomodating staff"
comfortable, felt very welcome , staff could not do more for you. Read less
Likes:
friendliness of staff
very hot water 24/7
Dislikes:
Shower could have been more powerful.
Response from Grimstock Country House Hotel:
Thank you indeed for taking the time to provide feedback on our Hotel. We do always aim to deliver excellence and it is great for us all here to read your views. Hopefully we will see you here again soon and in the meantime your comments will assist us in attracting new visitors.
Guest Review for Grimstock Country House Hotel, Birmingham
Vic
Alone
Stayed: Oct '13
4
Would recommend to others.
Rooms:
4
Value:
4
Friendliness:
5
Cleanliness:
4
Facilities:
4
Staff service:
5
Location:
4
Breakfast:
4
"Comfortable and friendly"
Stop over to break up a long drive.… Read more
"Comfortable and friendly"
Stop over to break up a long drive. Read less
Likes:
Comfortable and friendly after a long drive
Dislikes:
None
Response from Grimstock Country House Hotel:
We are pleased that we were able to deliver a welcome break to your journey. Thank you for taking the time to provide your thoughts; it is appreciated. Many thanks.
Guest Review for Grimstock Country House Hotel, Birmingham
Martin
Alone
Stayed: Aug '13
4
Would recommend to others.
Rooms:
3
Value:
3
Friendliness:
5
Cleanliness:
4
Facilities:
4
Staff service:
5
Location:
4
"Friendly staff & good restaurant."
As expected.… Read more
"Friendly staff & good restaurant."
As expected. Read less
Likes:
Food was good, but rather expensive.
Dislikes:
There should be a designated smoking area.
Continuous smoking by entrance made reception area, bar smell of smoke.
Response from Grimstock Country House Hotel:
Thank you for your feedback. Our designated smoking area is indeed some 20+ metres from the front door. It is unusual indeed to have any smoke odour inside the Hotel building. We are sorry that this has detracted from your enjoyment here. If you visit us again then we are sure that you will not experience any such problem.
Guest Review for Grimstock Country House Hotel, Birmingham
Page: 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10  ...Next
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