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The Rock Hotel Halifax
Self Assessed 3 Stars Hotel
Hotel
Guest Rating: 3.1
See all 18 reviews
Holywell Green

Halifax, 

West Yorkshire, 


HX4 9BS,  United Kingdom
Average Guest Rating for The Rock Hotel, Halifax
Guest reviews for The Rock Hotel, Halifax are provided by real guests who have actually stayed at the property.
Rooms:
2.8
Value:
3.0
Friendliness:
4.1
Cleanliness:
2.8
Facilities:
2.7
Staff service:
3.7
Location:
3.8
Breakfast:
3.0
Guest Rating:
3.1
From 18 reviews
Sort:Guest Reviews
Page: 1 | 2 Next
Ramesh
With a colleague
Stayed: May '17
3
Would not recommend to others.
Rooms:
1
Value:
4
Friendliness:
4
Cleanliness:
2
Facilities:
1
Staff service:
4
Location:
4
"First experience but not a great one :("
I was really disappointed that I was not told that they had gas issues before we arrived to the hotel as I would of gone to another hotel because of required hot water and was not impressed… Read more
"First experience but not a great one :("
I was really disappointed that I was not told that they had gas issues before we arrived to the hotel as I would of gone to another hotel because of required hot water and was not impressed Read less
Likes:
Nothing
Dislikes:
Let people know before arriving to the hotel that there will be no hot water
Guest Review for The Rock Hotel, Halifax
Colin
Mature Couple
Stayed: May '17
1
Would not recommend to others.
Rooms:
2
Value:
1
Friendliness:
3
Cleanliness:
2
Facilities:
1
Staff service:
3
Location:
1
Breakfast:
1
"not up to expectations"
No food available. Bed too hard. No where local for food on Monday/Tuesday area dirty.… Read more
"not up to expectations"
No food available. Bed too hard. No where local for food on Monday/Tuesday area dirty. Read less
Likes:
Nothing booked 2 nights and left after 1st night
Dislikes:
all of it
Guest Review for The Rock Hotel, Halifax
Lee
Young Couple
Stayed: Feb '17
3
Would not recommend to others.
Rooms:
3
Value:
2
Friendliness:
4
Cleanliness:
3
Facilities:
3
Staff service:
5
Location:
3
"Brothers birthday"
Stayed here for one night as my brothers house is just up the road where the party was, room was ok, the bar area well that's not very nice needs a revamp, bar had no beer on pump and no bottles they… Read more
"Brothers birthday"
Stayed here for one night as my brothers house is just up the road where the party was, room was ok, the bar area well that's not very nice needs a revamp, bar had no beer on pump and no bottles they even ran out of lager, was waiting along time to be served as there was only 1 person on bar we even had to tot our own bill up good job we are honest folk Read less
Likes:
Location
Dislikes:
Bar area
Guest Review for The Rock Hotel, Halifax
Jean
Alone
Stayed: Feb '17
4
Would recommend to others.
Rooms:
4
Value:
4
Friendliness:
4
Cleanliness:
4
Facilities:
3
Staff service:
3
Location:
4
"Just what I needed."
Stayed overnight and went out for dinner. Just needed a room to sleep in.… Read more
"Just what I needed."
Stayed overnight and went out for dinner. Just needed a room to sleep in. Read less
Likes:
Liked that checking out time was 11am. Liked that my room was quiet and I could get a WiFi connection very easily.
Dislikes:
I would have had a drink in the bar when I returned to the hotel, but it was too noisy for me.
Guest Review for The Rock Hotel, Halifax
Patricia
Young Couple
Stayed: Oct '16
2
Would not recommend to others.
Rooms:
2
Value:
2
Friendliness:
3
Cleanliness:
1
Facilities:
2
Staff service:
3
Location:
4
"Adequate for one night"
Ok for one night… Read more
"Adequate for one night"
Ok for one night Read less
Likes:
Quiet hotel
Dislikes:
Room could have been cleaner and needs updating
Guest Review for The Rock Hotel, Halifax
Bob
Alone
Stayed: Aug '16
3
Would recommend to others.
Rooms:
4
Value:
3
Friendliness:
5
Cleanliness:
3
Facilities:
3
Staff service:
4
Location:
4
"Great Location - Unfortunate Facilities"
I have stayed here several times, its a 3 minute drive to my relatives. Room is fine, the staff have a super friendly attitude and want to help, but unfortunately the facilities let them down. On nigh… Read more
"Great Location - Unfortunate Facilities"
I have stayed here several times, its a 3 minute drive to my relatives. Room is fine, the staff have a super friendly attitude and want to help, but unfortunately the facilities let them down. On night one we had to walk down the hallway with my laptop to see which part of the hotel had a good internet signal and I changed room in order to get wifi. On the 2nd night, my wife called the switchboard 3 times and the person on the switchboard did not know how to transfer a call. Read less
Likes:
All the staff were friendly, had great conversations with them, did not hesitate to move me and apologized for the poor internet quality. Its was true Yorkshire hospitality and the location is great
Dislikes:
as mentioned above, they really need to upgrade their wifi and add phone training for new staff
Response from The Rock Hotel:
i am glad you enjoyed your stay. we have now upgraded the wifi to the hotel and it works well in all rooms
Guest Review for The Rock Hotel, Halifax
Janet
Group of Adults
Stayed: Jul '16
4
Would recommend to others.
Rooms:
4
Value:
4
Friendliness:
5
Cleanliness:
5
Facilities:
4
Staff service:
4
Location:
5
Breakfast:
3
"Friendly Hotel"
My room was plainly furnished but had everything you would expect. It was spotlessly clean, as was the bathroom. The bed was very comfortable. The shower was particularly good.… Read more
"Friendly Hotel"
My room was plainly furnished but had everything you would expect. It was spotlessly clean, as was the bathroom. The bed was very comfortable. The shower was particularly good. Read less
Likes:
The bed and the shower. The friendliness of the staff.
Dislikes:
Breakfast was somewhat disorganised. My request was not met and I had to return the breakfast. The next version was fine. The sausages were excellent.
Guest Review for The Rock Hotel, Halifax
Heather
Mature Couple
Stayed: Jun '16
4
Would recommend to others.
Rooms:
3
Value:
4
Friendliness:
5
Cleanliness:
3
Facilities:
3
Staff service:
5
Location:
4
Breakfast:
4
"Enjoyable stay"
The Hotel was ideally situated for our needs. Easy access to the country and motorway,… Read more
"Enjoyable stay"
The Hotel was ideally situated for our needs. Easy access to the country and motorway, Read less
Likes:
The staff were very helpful and friendly
Dislikes:
None
Guest Review for The Rock Hotel, Halifax
kate
Young Couple
Stayed: Jun '16
1
Would not recommend to others.
Rooms:
1
Value:
1
Friendliness:
3
Cleanliness:
1
Facilities:
1
Staff service:
2
Location:
4
Breakfast:
1
"2nd stay at The Rock, we WON'T be returning"
Receptionist unable to locate our room key and spent 5 mins searching through spare keys trying to locate the spare key. We're not made aware of check out time etc. Rooms are extremely tired with a p… Read more
"2nd stay at The Rock, we WON'T be returning"
Receptionist unable to locate our room key and spent 5 mins searching through spare keys trying to locate the spare key. We're not made aware of check out time etc. Rooms are extremely tired with a poor level of cleanliness. When we returned from our evening out a very drunk group of men were outside. Within 5 mins 2 very drunk & rowdy guests attempted to get in each room along the corridor, and then collapsed outside our door. There was no receptionost to contact and no emergency contact num Read less
Likes:
Location
Dislikes:
Please see above. Not enough staff or security measures in place.
Guest Review for The Rock Hotel, Halifax
Keith
Alone
Stayed: May '16
1
Would not recommend to others.
Rooms:
2
Value:
2
Friendliness:
1
Cleanliness:
2
Facilities:
1
Staff service:
1
Location:
4
Breakfast:
1
"Fawlty Towers"
Nobody on reception (or anywhere) when I arrived and had to wait at leas t 30 minutes to check in (it was 11.30pm after a long day!)

Wifi didn't work.

Chef didn't turn up so no breakfast availab… Read more
"Fawlty Towers"
Nobody on reception (or anywhere) when I arrived and had to wait at leas t 30 minutes to check in (it was 11.30pm after a long day!)

Wifi didn't work.

Chef didn't turn up so no breakfast available next day (but had to wait 15 minutes to find this out as again nobody to be found anywhere). Read less
Likes:
A certain comedy value
Dislikes:
The hotel
Guest Review for The Rock Hotel, Halifax
Page: 1 | 2 Next
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