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Kings Arms Hotel Malmesbury
Self Assessed 3 Stars Hotel
Hotel
Guest Rating: 3.3
See all 106 reviews
High Street

Malmesbury, 

Wiltshire, 


SN16 9AA,  United Kingdom
Average Guest Rating for Kings Arms Hotel, Malmesbury
Guest reviews for Kings Arms Hotel, Malmesbury are provided by real guests who have actually stayed at the property.
Rooms:
3.0
Value:
3.4
Friendliness:
3.9
Cleanliness:
3.2
Facilities:
3.0
Staff service:
3.7
Location:
4.3
Breakfast:
3.8
Guest Rating:
3.3
From 106 reviews
Sort:Guest Reviews
Page: 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10  ...Next
Imogen
Group of Adults
Stayed: Aug '18
5
Would recommend to others.
Rooms:
4
Value:
5
Friendliness:
5
Cleanliness:
5
Facilities:
4
Staff service:
5
Location:
5
Breakfast:
5
"Lovely hotel, great staff"
Very good. Comfortable bed, spacious room, delicious breakfast. Very helpful and friendly staff going out of their way to help.… Read more
"Lovely hotel, great staff"
Very good. Comfortable bed, spacious room, delicious breakfast. Very helpful and friendly staff going out of their way to help. Read less
Likes:
As above
Dislikes:
Shower was not very powerful - the only negative I can think of.
Response from Kings Arms Hotel:
Thank you for your review. I am glad you enjoyed your stay. Would hope to see you again in the near future.
Guest Review for Kings Arms Hotel, Malmesbury
Anthony
Mature Couple
Stayed: Apr '18
5
Would recommend to others.
Rooms:
3
Value:
5
Friendliness:
5
Cleanliness:
4
Facilities:
4
Staff service:
5
Location:
5
Breakfast:
5
"Good stay"
We enjoyed it… Read more
"Good stay"
We enjoyed it Read less
Likes:
Convenience to a family part
Dislikes:
Getting into the car parl was a nightmare!
Guest Review for Kings Arms Hotel, Malmesbury
robert j
Mature Couple
Stayed: Mar '18
5
Would recommend to others.
Rooms:
5
Value:
5
Friendliness:
5
Cleanliness:
5
Facilities:
5
Staff service:
5
Location:
5
Breakfast:
5
"Exceeds what it says on the tin"
Awesome service is too small a comment. So friendly and the fact I'm severely hard of hearing / deaf was no restriction. Breakfast actually stumped my wife and that takes some doing. Entrance to the c… Read more
"Exceeds what it says on the tin"
Awesome service is too small a comment. So friendly and the fact I'm severely hard of hearing / deaf was no restriction. Breakfast actually stumped my wife and that takes some doing. Entrance to the car park from street is tight but as it was designed for horse and cart can complain. Food was excellent and nicely priced. This is situated in my home town and in all the years I've lived in the area before moving for work this stay was my first time in the Kings arms won't be my last Read less
Likes:
Everything absolutely everything
Dislikes:
Nothing of note
Response from Kings Arms Hotel:
Thank you ever so much for your kind words. We are glad you enjoyed your stay with us and hope to see you again in the near future.
Kind Regards
The Kings Arms
Guest Review for Kings Arms Hotel, Malmesbury
Kate
Mature Couple
Stayed: Mar '18
3
Would recommend to others.
Rooms:
2
Value:
3
Friendliness:
5
Cleanliness:
2
Facilities:
2
Staff service:
4
Location:
4
Breakfast:
5
"a ittle TLC neded"
I use to live in Malmesbury so have known about the Kings Arms for many years. It has just been taken over (7 wewks ago) by the loveliest couple, where nothing was too much trouble. They have introd… Read more
"a ittle TLC neded"
I use to live in Malmesbury so have known about the Kings Arms for many years. It has just been taken over (7 wewks ago) by the loveliest couple, where nothing was too much trouble. They have introduced a carvery which I believe is very popular and the retuarant looked fully booked for mothers day when we went down for breakfast. Read less
Likes:
The location is great - right in the high street and you can park behind the hotel. As I said the owners are very frendily and made us very welcome. The breakfsat (Kings) was delicious
Dislikes:
The room we had was very tired and needs bringing up to date. The decor needs replacing along with the furniture - which i'm sure the new owners already know. Its a beautiful old building.......
Guest Review for Kings Arms Hotel, Malmesbury
Adrian
Mature Couple
Stayed: Nov '17
2
Would not recommend to others.
Rooms:
2
Value:
2
Friendliness:
4
Cleanliness:
3
Facilities:
2
Staff service:
2
Location:
3
"Room 12, disappointing. Place feels shabby and unloved. Staff are friendly, but are too few of them."
Overnight to visit family. Disappointing facilities, one teabag and one bath towel for 2 adults are not enough. And when we tried to find staff to get more, nobody about at all! No drinking water, ket… Read more
"Room 12, disappointing. Place feels shabby and unloved. Staff are friendly, but are too few of them."
Overnight to visit family. Disappointing facilities, one teabag and one bath towel for 2 adults are not enough. And when we tried to find staff to get more, nobody about at all! No drinking water, kettle does not fit under the inadequate sink in bathroom. No towel rail for damp towel, and bathroom door does not fit, screeches open and doesn't close easily. Bathroom recently refurbished, but floor dusty with toothpaste spits, let down by bedroom.Despite saying they have it there is NO wifi! Read less
Likes:
Linen very clean, as was shower, loo and sink! Shame the rest didn't match up. The place feels unloved and uncared for. With a little investment,more staff(and a NeW BeD)it could be so much better!!!
Dislikes:
The bed was really bad! The most ancient worn out mattress I've ever slept on. Lumpy and broken springs, the whole bed creaked everytime either of us moved! Definitely time to retire that one, asap!
Guest Review for Kings Arms Hotel, Malmesbury
Steve
Group of Adults
Stayed: Oct '17
3
Would not recommend to others.
Rooms:
3
Value:
3
Friendliness:
3
Cleanliness:
3
Facilities:
3
Staff service:
2
Location:
4
Breakfast:
3
"Could be better"
We stayed for four nights as we were working locally.… Read more
"Could be better"
We stayed for four nights as we were working locally. Read less
Likes:
The rooms were warm and dry.
Dislikes:
Breakfast took a long time coming and only available when the staff could be bothered to get up. So we did not have the option for breakfast on 2 mornings. Replacement toilet paper had to be asked for
Guest Review for Kings Arms Hotel, Malmesbury
Elaine
With a colleague
Stayed: Oct '17
4
Would recommend to others.
Rooms:
4
Value:
5
Friendliness:
5
Cleanliness:
4
Facilities:
4
Staff service:
4
Location:
5
"Cute and comfortable"
We were located in a twin room in the converted stables it was small but very cute and comfortable and warm. The bathroom was fully functional and there were tea and coffee facilities. Fabulous locati… Read more
"Cute and comfortable"
We were located in a twin room in the converted stables it was small but very cute and comfortable and warm. The bathroom was fully functional and there were tea and coffee facilities. Fabulous location in centre of high street, great value for money, I would definitely stay again and recommend Read less
Likes:
Location was fabulous and room was comfortable
Dislikes:
There was no information pack in room with general information about facilities offered in hotel like breakfast cost or check out time. It would be nice to have an info book with leaflets of interest.
Guest Review for Kings Arms Hotel, Malmesbury
Sophie
Alone
Stayed: Sep '17
3
Would recommend to others.
Rooms:
3
Value:
4
Friendliness:
5
Cleanliness:
2
Facilities:
3
Staff service:
5
Location:
5
Breakfast:
3
"As expected"
For the price, the room was a very good size. The staff were helpful and the dining area was nicely done up. The location was perfect, being close to all the town amenities. However, the bathroom did… Read more
"As expected"
For the price, the room was a very good size. The staff were helpful and the dining area was nicely done up. The location was perfect, being close to all the town amenities. However, the bathroom did have damp problem and there was mould growing on the walls, it was also unclean - with hair in both the bath and the sink. It suggested a lack of attention to detail. Read less
Likes:
Location; staff; price.
Dislikes:
Cleanliness
Guest Review for Kings Arms Hotel, Malmesbury
Victor
With a colleague
Stayed: Sep '17
1
Would not recommend to others.
Rooms:
1
Value:
3
Friendliness:
2
Cleanliness:
1
Facilities:
1
Staff service:
1
Location:
3
"Zero Room Service"
Stayed for 4 nights and in all 5 days, the towels were never changed. The rubbish bins never got emptied. Cheaper option in comparison to other hotels in Malmesbury but really bad service… Read more
"Zero Room Service"
Stayed for 4 nights and in all 5 days, the towels were never changed. The rubbish bins never got emptied. Cheaper option in comparison to other hotels in Malmesbury but really bad service Read less
Likes:
Friendly customer service
Dislikes:
None
Guest Review for Kings Arms Hotel, Malmesbury
Rob
Young Couple
Stayed: Aug '17
4
Would recommend to others.
Rooms:
4
Value:
5
Friendliness:
5
Cleanliness:
3
Facilities:
4
Staff service:
5
Location:
5
"Good value for money, great location"
Accommodation was a lot cheaper than alternatives but we only needed a cheap overnight stay somewhere. For the price, the place massively exceeded expectations.… Read more
"Good value for money, great location"
Accommodation was a lot cheaper than alternatives but we only needed a cheap overnight stay somewhere. For the price, the place massively exceeded expectations. Read less
Likes:
Better than expected for the price
Dislikes:
None
Guest Review for Kings Arms Hotel, Malmesbury
Page: 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10  ...Next
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