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Kings Arms Hotel Malmesbury
Self Assessed 3 Stars Hotel
Hotel
Guest Rating: 3.3
See all 100 reviews
High Street

Malmesbury, 

Wiltshire, 


SN16 9AA,  United Kingdom
Average Guest Rating for Kings Arms Hotel, Malmesbury
Guest reviews for Kings Arms Hotel, Malmesbury are provided by real guests who have actually stayed at the property.
Rooms:
3.0
Value:
3.4
Friendliness:
3.9
Cleanliness:
3.2
Facilities:
3.0
Staff service:
3.6
Location:
4.3
Breakfast:
3.8
Guest Rating:
3.3
From 100 reviews
Sort:Guest Reviews
Page: 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10  ...Next
Elaine
With a colleague
Stayed: Oct '17
4
Would recommend to others.
Rooms:
4
Value:
5
Friendliness:
5
Cleanliness:
4
Facilities:
4
Staff service:
4
Location:
5
"Cute and comfortable"
We were located in a twin room in the converted stables it was small but very cute and comfortable and warm. The bathroom was fully functional and there were tea and coffee facilities. Fabulous locati… Read more
"Cute and comfortable"
We were located in a twin room in the converted stables it was small but very cute and comfortable and warm. The bathroom was fully functional and there were tea and coffee facilities. Fabulous location in centre of high street, great value for money, I would definitely stay again and recommend Read less
Likes:
Location was fabulous and room was comfortable
Dislikes:
There was no information pack in room with general information about facilities offered in hotel like breakfast cost or check out time. It would be nice to have an info book with leaflets of interest.
Guest Review for Kings Arms Hotel, Malmesbury
Sophie
Alone
Stayed: Sep '17
3
Would recommend to others.
Rooms:
3
Value:
4
Friendliness:
5
Cleanliness:
2
Facilities:
3
Staff service:
5
Location:
5
Breakfast:
3
"As expected"
For the price, the room was a very good size. The staff were helpful and the dining area was nicely done up. The location was perfect, being close to all the town amenities. However, the bathroom did… Read more
"As expected"
For the price, the room was a very good size. The staff were helpful and the dining area was nicely done up. The location was perfect, being close to all the town amenities. However, the bathroom did have damp problem and there was mould growing on the walls, it was also unclean - with hair in both the bath and the sink. It suggested a lack of attention to detail. Read less
Likes:
Location; staff; price.
Dislikes:
Cleanliness
Guest Review for Kings Arms Hotel, Malmesbury
Victor
With a colleague
Stayed: Sep '17
1
Would not recommend to others.
Rooms:
1
Value:
3
Friendliness:
2
Cleanliness:
1
Facilities:
1
Staff service:
1
Location:
3
"Zero Room Service"
Stayed for 4 nights and in all 5 days, the towels were never changed. The rubbish bins never got emptied. Cheaper option in comparison to other hotels in Malmesbury but really bad service… Read more
"Zero Room Service"
Stayed for 4 nights and in all 5 days, the towels were never changed. The rubbish bins never got emptied. Cheaper option in comparison to other hotels in Malmesbury but really bad service Read less
Likes:
Friendly customer service
Dislikes:
None
Guest Review for Kings Arms Hotel, Malmesbury
Rob
Young Couple
Stayed: Aug '17
4
Would recommend to others.
Rooms:
4
Value:
5
Friendliness:
5
Cleanliness:
3
Facilities:
4
Staff service:
5
Location:
5
"Good value for money, great location"
Accommodation was a lot cheaper than alternatives but we only needed a cheap overnight stay somewhere. For the price, the place massively exceeded expectations.… Read more
"Good value for money, great location"
Accommodation was a lot cheaper than alternatives but we only needed a cheap overnight stay somewhere. For the price, the place massively exceeded expectations. Read less
Likes:
Better than expected for the price
Dislikes:
None
Guest Review for Kings Arms Hotel, Malmesbury
Nick
Young Couple
Stayed: Jul '17
1
Would not recommend to others.
Rooms:
1
Value:
1
Friendliness:
1
Cleanliness:
1
Facilities:
1
Staff service:
1
Location:
3
"Dirty"
We don't mind staying in slightly dated hotels but there is absolutely no excuse for the lack of cleanliness in this hotel. Apart from new bed linen and fresh towels, the room was pretty filthy and th… Read more
"Dirty"
We don't mind staying in slightly dated hotels but there is absolutely no excuse for the lack of cleanliness in this hotel. Apart from new bed linen and fresh towels, the room was pretty filthy and the bathroom hadn't been cleaned for quite some time. Shower completely blocked with lots of mould and mildew around tiles - so dirty we didn't want to use it once the shower tray filled with water Read less
Likes:
nothing
Dislikes:
The complete lack of cleaning - years worth of dust on curtains, floors not vacuumed, bathroom filthy. Our bedroom (#7) was also above what I assume was the cellar refrigeration unit so very noisy
Guest Review for Kings Arms Hotel, Malmesbury
Louise
Young Couple
Stayed: Jul '17
1
Would not recommend to others.
Rooms:
1
Value:
2
Friendliness:
1
Cleanliness:
1
Facilities:
1
Staff service:
1
Location:
5
"Awful stay"
The room was very dated, very unclean but very much needed updated. I must say this is the worst hotel I've ever stayed in. Everything was awful. I think the room was last cleaned about 20years ago, t… Read more
"Awful stay"
The room was very dated, very unclean but very much needed updated. I must say this is the worst hotel I've ever stayed in. Everything was awful. I think the room was last cleaned about 20years ago, the bed was awful. Staff not helpful either. Read less
Likes:
The location
Dislikes:
Everything, it was awful
Guest Review for Kings Arms Hotel, Malmesbury
Rebecca
Group of Adults
Stayed: May '17
1
Would not recommend to others.
Rooms:
2
Value:
1
Friendliness:
2
Cleanliness:
1
Facilities:
1
Staff service:
1
Location:
3
Breakfast:
1
"No hot water, missing staff and a fire engine"
No hot water on the 3 days we were there despite promises there would be. The for alarm also went off to which the fire brigade were called as there was no staff present on sit. The owners said there… Read more
"No hot water, missing staff and a fire engine"
No hot water on the 3 days we were there despite promises there would be. The for alarm also went off to which the fire brigade were called as there was no staff present on sit. The owners said there was but all 10 present outside saw a staff member run from down the road, past us into the hotel to switch it off. There was also no breakfast on offer i.e. To a broken kitchen. We will be applying for a refund, as will the rest of our party. Read less
Likes:
The bar was reasonably priced.
Dislikes:
No hot water all weekend, apparently a broken kitchen and no staff present to deal with fire alarm.
Guest Review for Kings Arms Hotel, Malmesbury
Richard
Mature Couple
Stayed: May '17
3
Would not recommend to others.
Rooms:
1
Value:
1
Friendliness:
1
Cleanliness:
1
Facilities:
1
Staff service:
1
Location:
3
Breakfast:
3
"Not a pleasant experience,very poor service,dirty cup ,left in our room,worn out mattress on the bed"
We were very disjointed with hotel and thought all the facilities could have been better ,… Read more
"Not a pleasant experience,very poor service,dirty cup ,left in our room,worn out mattress on the bed"
We were very disjointed with hotel and thought all the facilities could have been better , Read less
Likes:
The town of malmesbury ,was delightful, and quaint.
Dislikes:
None
Guest Review for Kings Arms Hotel, Malmesbury
Miranda
Family with older Children
Stayed: Apr '17
5
Would recommend to others.
Rooms:
3
Value:
5
Friendliness:
5
Cleanliness:
3
Facilities:
3
Staff service:
5
Location:
5
Breakfast:
5
"Very welcoming and helpful staff"
Basic room but good value… Read more
"Very welcoming and helpful staff"
Basic room but good value Read less
Likes:
The staff were very welcoming
Dislikes:
None
Guest Review for Kings Arms Hotel, Malmesbury
Alan
Mature Couple
Stayed: Apr '17
4
Would recommend to others.
Rooms:
4
Value:
5
Friendliness:
5
Cleanliness:
5
Facilities:
4
Staff service:
3
Location:
5
Breakfast:
3
"Beautiful place"
Very friendly place lovely surroundings right location for a pleasure… Read more
"Beautiful place"
Very friendly place lovely surroundings right location for a pleasure Read less
Likes:
Location
Dislikes:
Very noisy on afriday night but that his due to the younger people enjoying there the night
Guest Review for Kings Arms Hotel, Malmesbury
Page: 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10  ...Next
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