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Kings Arms Hotel Malmesbury
Self Assessed 3 Stars Hotel
Hotel
Guest Rating: 3.5
See all 74 reviews
29 High Street

Malmesbury, 

Wiltshire, 


SN16 9AA,  England
Average Guest Rating for Kings Arms Hotel, Malmesbury
Guest reviews for Kings Arms Hotel, Malmesbury are provided by real guests who have actually stayed at the property.
Rooms:
3.3
Value:
3.7
Friendliness:
4.1
Cleanliness:
3.6
Facilities:
3.3
Staff service:
3.9
Location:
4.4
Breakfast:
3.9
Guest Rating:
3.5
From 74 reviews
Sort:Guest Reviews
Page: 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 Next
Yvonne
Mature Couple
Stayed: May '15
5
Would recommend to others.
Rooms:
4
Value:
5
Friendliness:
5
Cleanliness:
4
Facilities:
4
Staff service:
5
Location:
5
Breakfast:
5
"great, but be careful if you stay on a Sunday and have a big car!"
Arrived to find that this 15th Century hotel had an entrance that is frightening if you drive a Mondeo (or anything bigger). just millimetres to spare as you drive into the car park. Definitely need… Read more
"great, but be careful if you stay on a Sunday and have a big car!"
Arrived to find that this 15th Century hotel had an entrance that is frightening if you drive a Mondeo (or anything bigger). just millimetres to spare as you drive into the car park. Definitely need to pull in your wing mirrors!
Also, on a Sunday the restaurant closes at 6pm. That said, staff are very friendly and obliging and allow you to purchase take aways and bring them back to the hotel to eat in the hotel. The food,service, beer/wine were of high quality and well proced. Read less
Likes:
ideally situated. only 10 minutes from the M4 and a great place to discover the Abbey Gardens and aged town.
Dislikes:
None
Guest Review for Kings Arms Hotel, Malmesbury
Kevin
Alone
Stayed: May '15
4
Would recommend to others.
Rooms:
3
Value:
5
Friendliness:
5
Cleanliness:
4
Facilities:
4
Staff service:
5
Location:
5
Breakfast:
5
"Comfortable stay and welcoming staff"
Position in the centre of the town made this an ideal choice for my one night stay… Read more
"Comfortable stay and welcoming staff"
Position in the centre of the town made this an ideal choice for my one night stay Read less
Likes:
The position of the hotel, very friendly and helpful staff and excellent food.
Dislikes:
The bedroom and bathroom were very tired decoratively through very clean.
Guest Review for Kings Arms Hotel, Malmesbury
CheeKwang
With a colleague
Stayed: Apr '15
2
Would not recommend to others.
Rooms:
2
Value:
1
Friendliness:
2
Cleanliness:
3
Facilities:
1
Staff service:
2
Location:
2
"Will never stay in here ever again"
Upon check-in, we were told that the WiFi was broken and not been fixed yet.
With no choice, I planned to use our mobile phone to tether but there was no mobile phone service.
In the end, I had to… Read more
"Will never stay in here ever again"
Upon check-in, we were told that the WiFi was broken and not been fixed yet.
With no choice, I planned to use our mobile phone to tether but there was no mobile phone service.
In the end, I had to stand along High Street in front of Hotel Carpark entrance and get my work done there.
With such lousy service provider, I will never ever want to stay this hotel again! Read less
Likes:
Nothing
Dislikes:
As mentioned above. This hotel sucks big time. Dont waste your money on such useless hotel.
Guest Review for Kings Arms Hotel, Malmesbury
Carol
Group of Adults
Stayed: Apr '15
3
Would not recommend to others.
Rooms:
3
Value:
3
Friendliness:
4
Cleanliness:
3
Facilities:
4
Staff service:
4
Location:
4
Breakfast:
4
"Quick Visit overnight"
Friendliness re. booking in was good and throughout our stay, from the manager.… Read more
"Quick Visit overnight"
Friendliness re. booking in was good and throughout our stay, from the manager. Read less
Likes:
The large dining area and the bar area real fire.
Dislikes:
Seemed a bit run down really for a 3 star hotel, inasmuch as the room left quite a lot to be desired - perhaps lack of staff to clean, etc. Hot tap was decidedly dangerous, as it was faulty.
Guest Review for Kings Arms Hotel, Malmesbury
Amy
Young Couple
Stayed: Apr '15
4
Would recommend to others.
Rooms:
2
Value:
4
Friendliness:
5
Cleanliness:
5
Facilities:
3
Staff service:
5
Location:
5
"Lovely place and beautiful pub"
Very comfortable and cosy. The room was nicely decorated and the bed was comfortable. Bigger and more comfortable pillows would be perfect.… Read more
"Lovely place and beautiful pub"
Very comfortable and cosy. The room was nicely decorated and the bed was comfortable. Bigger and more comfortable pillows would be perfect. Read less
Likes:
I loved the old, cottage style pub. Variety of drinks and food. I also loved the decor of the room.
Dislikes:
There was no Wi-Fi, pillows were uncomfortable and tiny.
Guest Review for Kings Arms Hotel, Malmesbury
Carly
Group of Adults
Stayed: Mar '15
2
Would not recommend to others.
Rooms:
3
Value:
4
Friendliness:
4
Cleanliness:
3
Facilities:
3
Staff service:
1
Location:
4
Breakfast:
1
"Typical 3 star"
The hotel was nicely decorated and easy to find in a lovely location on the high street. We were in a party of 8 adults, staying 2 nights for a friend's wedding locally. The hotel staff were friendly… Read more
"Typical 3 star"
The hotel was nicely decorated and easy to find in a lovely location on the high street. We were in a party of 8 adults, staying 2 nights for a friend's wedding locally. The hotel staff were friendly but there simply isn't enough staff, 2-3 people running a bar, restaurant and hotel left us having to run around to find them constantly. The rooms were small and rather noisy due to the adjacent pub. Cleaning needed to be upped a notch and the breakfast certainly not worth the money charged. Read less
Likes:
Warm and cosy hotel bar, dinner was delicious and the location fab for a walk through the high street and local wedding venue.
Dislikes:
Lack of staff in hotel, room very noisy (we were based in the stable block), room not cleaned to a very good standard and poor lighting when getting ready for a wedding.
Guest Review for Kings Arms Hotel, Malmesbury
Laura
Group of Adults
Stayed: Mar '15
4
Would recommend to others.
Rooms:
4
Value:
5
Friendliness:
5
Cleanliness:
4
Facilities:
4
Staff service:
5
Location:
4
Breakfast:
3
"Convenient, great value for money, a little tired but clean and functional"
Good… Read more
"Convenient, great value for money, a little tired but clean and functional"
Good Read less
Likes:
Personal touch from staff who were very friendly and helpful
Dislikes:
None
Guest Review for Kings Arms Hotel, Malmesbury
David
Mature Couple
Stayed: Feb '15
4
Would recommend to others.
Rooms:
4
Value:
4
Friendliness:
4
Cleanliness:
3
Facilities:
3
Staff service:
4
Location:
4
Breakfast:
4
"good central location"
efficient and friendly staff… Read more
"good central location"
efficient and friendly staff Read less
Likes:
ideal location for us, good breakfast
Dislikes:
bed was uncomfortable, bedside light didnt work, but overall generally good, would use again
Guest Review for Kings Arms Hotel, Malmesbury
Rod
Family with older Children
Stayed: Feb '15
3
Would not recommend to others.
Rooms:
2
Value:
4
Friendliness:
5
Cleanliness:
3
Facilities:
2
Staff service:
4
Location:
4
Breakfast:
4
"Too much bar noise."
Visiting relatives. 2 rooms for two nights, 1 room for one night.… Read more
"Too much bar noise."
Visiting relatives. 2 rooms for two nights, 1 room for one night. Read less
Likes:
Good and friendly staff. Good breakfasts.
Dislikes:
Too much noise from the bar area at night.
Guest Review for Kings Arms Hotel, Malmesbury
Sandra Laura
Young Couple
Stayed: Jan '15
3
Would recommend to others.
Rooms:
4
Value:
2
Friendliness:
2
Cleanliness:
4
Facilities:
3
Staff service:
3
Location:
5
"Great location and cozy room"
We stayed at the hotel for one night. We enjoyed the location and the room, but we were not very happy about the noise during the night.… Read more
"Great location and cozy room"
We stayed at the hotel for one night. We enjoyed the location and the room, but we were not very happy about the noise during the night. Read less
Likes:
The location was very central, the room looked nice and clean, and the bed was comfortable
Dislikes:
During the night there was a lot of noise from pub downstairs. People were drinking and talking right under our window.
Guest Review for Kings Arms Hotel, Malmesbury
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