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Kings Arms Hotel Malmesbury
Self Assessed 3 Stars Hotel
Hotel
Guest Rating: 3.4
See all 79 reviews
High St

Malmesbury, 

Wiltshire, 


SN16 9AA,  United Kingdom
Average Guest Rating for Kings Arms Hotel, Malmesbury
Guest reviews for Kings Arms Hotel, Malmesbury are provided by real guests who have actually stayed at the property.
Rooms:
3.2
Value:
3.5
Friendliness:
4.0
Cleanliness:
3.4
Facilities:
3.2
Staff service:
3.8
Location:
4.4
Breakfast:
3.9
Guest Rating:
3.4
From 79 reviews
Sort:Guest Reviews
Page: 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 Next
Anthony
Mature Couple
Stayed: Jul '16
3
Would not recommend to others.
Rooms:
2
Value:
2
Friendliness:
4
Cleanliness:
3
Facilities:
2
Staff service:
3
Location:
4
Breakfast:
3
"Failed to come up to expectations."
Initial room allocated was very grubby and even when cleaned for occupation ( I was given the key to room 11 but it had not been prepared ) it would be well below basic standard - furniture items, roo… Read more
"Failed to come up to expectations."
Initial room allocated was very grubby and even when cleaned for occupation ( I was given the key to room 11 but it had not been prepared ) it would be well below basic standard - furniture items, room size/layout, bathroom fittings.
Room number 1 ( the alternative room offered and taken ) was clean but badly furnished/ laid out and the steps up into the window/ sitting area and in the bathroom/toilet were troublesome.
Access to the car parking area is extremely narrow. Read less
Likes:
The hotel's location.
Dislikes:
Please refer to above.
Guest Review for Kings Arms Hotel, Malmesbury
Daphne
Alone
Stayed: Jul '16
1
Would not recommend to others.
Rooms:
1
Value:
1
Friendliness:
2
Cleanliness:
1
Facilities:
1
Staff service:
2
Location:
3
"1 night"
Quiet and relaxing but not clean… Read more
"1 night"
Quiet and relaxing but not clean Read less
Likes:
Location
Dislikes:
Not clean. Left over water in the kettle, stained cloth on table, leftover toothpaste in bathroom etc
Guest Review for Kings Arms Hotel, Malmesbury
Christine
Alone
Stayed: Jun '16
4
Would recommend to others.
Rooms:
4
Value:
3
Friendliness:
5
Cleanliness:
4
Facilities:
3
Staff service:
3
Location:
4
Breakfast:
4
"Conveniently located near local shops and restaurants"
It was very comfortable and quiet. However the fact that I could only get wifi connection from the lobby was quite troublesome. Moreover wifi connection was quite intermittent. However the staff were… Read more
"Conveniently located near local shops and restaurants"
It was very comfortable and quiet. However the fact that I could only get wifi connection from the lobby was quite troublesome. Moreover wifi connection was quite intermittent. However the staff were all very friendly and accommodating in letting me use the wifi at the lobby. Read less
Likes:
I especially liked the biscuits, tea and coffee provided in the room.
Dislikes:
Lack of wifi connection.
Guest Review for Kings Arms Hotel, Malmesbury
Sarah
Group of Adults
Stayed: Jun '16
1
Would not recommend to others.
Rooms:
1
Value:
1
Friendliness:
4
Cleanliness:
1
Facilities:
1
Staff service:
3
Location:
4
Breakfast:
2
"Filthy disgusting bedrooms"
The bedrooms were disgusting and dirty. Looked like the hadn't been cleaned in weeks!… Read more
"Filthy disgusting bedrooms"
The bedrooms were disgusting and dirty. Looked like the hadn't been cleaned in weeks! Read less
Likes:
Leaving!
Dislikes:
Everything. I would not go back or recommenf
Guest Review for Kings Arms Hotel, Malmesbury
Mark
Mature Couple
Stayed: Jun '16
1
Would not recommend to others.
Rooms:
1
Value:
1
Friendliness:
2
Cleanliness:
1
Facilities:
1
Staff service:
2
Location:
3
"This hotel us an accident waiting to happen"
Abysmal.… Read more
"This hotel us an accident waiting to happen"
Abysmal. Read less
Likes:
The fact we were able to leave at 05.20 in the morning to get home to a clean room.
Dislikes:
We did not like anything about our stay and gave photographs to prove it.
Guest Review for Kings Arms Hotel, Malmesbury
Kathryn
Family with older Children
Stayed: May '16
2
Would not recommend to others.
Rooms:
3
Value:
2
Friendliness:
5
Cleanliness:
1
Facilities:
2
Staff service:
4
Location:
4
Breakfast:
4
"Once in a lifetime!"
We booked 2 rooms at the hotel, a double with en-suite for myself and my husband and a twin room with en-suite for our two sons, aged 12 and 14. The hotel was accommodating at the point of booking and… Read more
"Once in a lifetime!"
We booked 2 rooms at the hotel, a double with en-suite for myself and my husband and a twin room with en-suite for our two sons, aged 12 and 14. The hotel was accommodating at the point of booking and assured us that they would put us in rooms close to each other. Read less
Likes:
The staff were very welcoming and polite. They had obviously taken note of our booking request and the rooms were indeed close to each other.
Dislikes:
Poor cleanliness of rooms - needed a good vacuum, steam cleaning in the bathroom and a fresh lick of paint.
Rooms were VERY noisy from the bar - lots of shouting and loud cars from street.
Guest Review for Kings Arms Hotel, Malmesbury
Peter
Alone
Stayed: Apr '16
1
Would not recommend to others.
Rooms:
1
Value:
2
Friendliness:
3
Cleanliness:
1
Facilities:
1
Staff service:
3
Location:
4
Breakfast:
3
"Rooms dirty,no TV, parking impossible for larger cars."
Turned up,found that had nowhere to park,as my Land Rover could not get through the tight ally to rear car park.
The room looked as though it had not been cleaned ,only what was needed for changeove… Read more
"Rooms dirty,no TV, parking impossible for larger cars."
Turned up,found that had nowhere to park,as my Land Rover could not get through the tight ally to rear car park.
The room looked as though it had not been cleaned ,only what was needed for changeover .
The tv worked for a while ,the nothing.
Mentioned to staff next day.nothing could be done as it was Sunday.
Wifi is bt ,which you need to pay for.
Breakfast good selection. ( don't have the kippers) . But expensive . Read less
Likes:
Leaving.
Dislikes:
Most.
Guest Review for Kings Arms Hotel, Malmesbury
Charlie
Mature Couple
Stayed: Apr '16
3
Would recommend to others.
Rooms:
4
Value:
3
Friendliness:
5
Cleanliness:
2
Facilities:
3
Staff service:
5
Location:
5
"Nice room let down a bit by bathroom"
Saturday overnight stay for a party in Sherston. I'd booked and paid online which was very easy. Warm welcome and shown to room, then had nice lunch in restaurant. Bedroom has old time feel but good… Read more
"Nice room let down a bit by bathroom"
Saturday overnight stay for a party in Sherston. I'd booked and paid online which was very easy. Warm welcome and shown to room, then had nice lunch in restaurant. Bedroom has old time feel but good modern decoration. Good comfortable bed with crisp white duvet and sheets, partner found pillows a bit thin but they were right for me. We came back in early hours which was no problem, again welcoming smile. Had a good sleep and left unhurried by the 11am checkout time on Sunday morning. Read less
Likes:
Nicely decorated room. Excellent comfortable bed and bedding. Friendly staff. Good food and drink at sensible prices in bar/restaurant. Easy access. Off street parking for reasonable sized cars.
Dislikes:
Bathroom should have been cleaner - an extra 5 mins in there with a damp cloth would have sorted most of it. Clean the taps and waste bin metal work. Replace broken top on hot tap.
Guest Review for Kings Arms Hotel, Malmesbury
Philip
Alone
Stayed: Mar '16
4
Would recommend to others.
Rooms:
4
Value:
4
Friendliness:
5
Cleanliness:
4
Facilities:
4
Staff service:
4
Location:
4
Breakfast:
4
"Nice place for overnight stay"
I stayed at the Kings Arms at a day at the horses. The reason was the price was very reasonable when all the other places were over charging clients for Cheltenham and basically being money grabbers.… Read more
"Nice place for overnight stay"
I stayed at the Kings Arms at a day at the horses. The reason was the price was very reasonable when all the other places were over charging clients for Cheltenham and basically being money grabbers. Read less
Likes:
The staff (Corinne) friendly. Nice evening meal, reasonable cost for a pint, hot shower
Dislikes:
Parking very night and not signposted, missed it twice round. Too soft pillows no support for nexk
Guest Review for Kings Arms Hotel, Malmesbury
Velda
Group of Adults
Stayed: Mar '16
3
Would recommend to others.
Rooms:
3
Value:
3
Friendliness:
4
Cleanliness:
2
Facilities:
3
Staff service:
4
Location:
5
Breakfast:
3
"If you're use to oldy worldy and quirky you'll be happy"
Initially concerned as not what was expecting and had booked another room for relatives so anxious about them being happy, as it was we were all happy in the end, was good location for our needs and… Read more
"If you're use to oldy worldy and quirky you'll be happy"
Initially concerned as not what was expecting and had booked another room for relatives so anxious about them being happy, as it was we were all happy in the end, was good location for our needs and staff were excellent at making sure we were happy. Read less
Likes:
Location, open fire in restaurant side
Friendly helpful chatty staff.
Dislikes:
Could not lock room 4 from inside.
Guest Review for Kings Arms Hotel, Malmesbury
Page: 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 Next
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