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Kings Arms Hotel Malmesbury
Self Assessed 3 Stars Hotel
Hotel
Guest Rating: 3.4
See all 83 reviews
29 High Street

Malmesbury, 

Wiltshire, 


SN16 9AA,  England
Average Guest Rating for Kings Arms Hotel, Malmesbury
Guest reviews for Kings Arms Hotel, Malmesbury are provided by real guests who have actually stayed at the property.
Rooms:
3.2
Value:
3.6
Friendliness:
4.0
Cleanliness:
3.6
Facilities:
3.3
Staff service:
3.8
Location:
4.4
Breakfast:
3.8
Guest Rating:
3.4
From 83 reviews
Sort:Guest Reviews
Page: 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 Next
Ian
Family with older Children
Stayed: Jul '15
2
Would not recommend to others.
Rooms:
2
Value:
2
Friendliness:
4
Cleanliness:
2
Facilities:
2
Staff service:
4
Location:
4
"wish I'd booked somewhere else"
one night… Read more
"wish I'd booked somewhere else"
one night Read less
Likes:
nothing
Dislikes:
Car park entrance too small to get a large car down.
The room could do with redecorating. Paint flaking off. Very gloomy.
Guest Review for Kings Arms Hotel, Malmesbury
Annette
With a colleague
Stayed: Jul '15
4
Would recommend to others.
Rooms:
4
Value:
5
Friendliness:
5
Cleanliness:
4
Facilities:
4
Staff service:
5
Location:
5
Breakfast:
4
"value for money"
We stayed for one night as we were attending a concert at Westonbirt Arboretum.
The hotel is clean, & full of rustic charm. We were in one of the converted stable rooms in the courtyard, which added… Read more
"value for money"
We stayed for one night as we were attending a concert at Westonbirt Arboretum.
The hotel is clean, & full of rustic charm. We were in one of the converted stable rooms in the courtyard, which added to the charm. Read less
Likes:
The ambience.
Good value for money.
Dislikes:
The entry to the car park is via a very narrow alley way, as an original 17th century building. We were ok, as we have a small car.., this did add to the look, & added to the appeal & character though
Guest Review for Kings Arms Hotel, Malmesbury
Peter
Mature Couple
Stayed: Jul '15
1
Would not recommend to others.
Rooms:
1
Value:
1
Friendliness:
1
Cleanliness:
1
Facilities:
1
Staff service:
1
Location:
5
Breakfast:
1
"Failure to meet agreed and partially paid booking; farmed out to alternative accommodation elsewhere"
We booked specifically at the Kings Arms to revisit old friends in the town. First meet them 50 years ago when I stayed, as a young boy, with my family at the Kings Arms which apart from the nostalgi… Read more
"Failure to meet agreed and partially paid booking; farmed out to alternative accommodation elsewhere"
We booked specifically at the Kings Arms to revisit old friends in the town. First meet them 50 years ago when I stayed, as a young boy, with my family at the Kings Arms which apart from the nostalgic element is walking distance to our friends house. Booked and partly paid for this in February when there were several rooms still available. But on arrival we were told there had been a double booking and we had to go somewhere outside of town. Very unhappy. Read less
Likes:
The alternative accommodation was good; no complaints, but it wasn't the Kings Arms and was not within walking distance.
Dislikes:
How can a deposit be taken for a booking, then not provide the agreed booking; does that meet the terms and conditions of UK Hotels? If so then I do not want to use them again and will warn others.
Guest Review for Kings Arms Hotel, Malmesbury
Judi
Young Couple
Stayed: Jul '15
4
Would recommend to others.
Rooms:
3
Value:
4
Friendliness:
5
Cleanliness:
5
Facilities:
4
Staff service:
5
Location:
5
Breakfast:
5
"very friendly good food"
we stayed one night as my husband was having an experience morning at Castle Coombe I went to Glow opposite for a luxury food pedicure… Read more
"very friendly good food"
we stayed one night as my husband was having an experience morning at Castle Coombe I went to Glow opposite for a luxury food pedicure Read less
Likes:
the friendliness of the staff and the food
Dislikes:
the room was clean, but the décor could have done with a bit of an update and paint. a bit noisy in our room from those drinking outside to about 2am if not longer
Guest Review for Kings Arms Hotel, Malmesbury
Mike
Young Couple
Stayed: Jun '15
4
Would recommend to others.
Rooms:
4
Value:
4
Friendliness:
4
Cleanliness:
4
Facilities:
4
Staff service:
3
Location:
4
Breakfast:
4
"more power needed from the shower"
2 nights, good beers, nice rooms, disappointing shower… Read more
"more power needed from the shower"
2 nights, good beers, nice rooms, disappointing shower Read less
Likes:
good beers, nice rooms, eggs royale very tasty
Dislikes:
disappointing shower - not powerful enough in room 12
Guest Review for Kings Arms Hotel, Malmesbury
Paul
Group of Adults
Stayed: Jun '15
3
Would recommend to others.
Rooms:
2
Value:
4
Friendliness:
4
Cleanliness:
3
Facilities:
2
Staff service:
4
Location:
4
"Fair"
Stay was ok. Shower didn't work in one of the rooms.… Read more
"Fair"
Stay was ok. Shower didn't work in one of the rooms. Read less
Likes:
Lovely location
Dislikes:
We didn't have any tea bags in our room (3)
The shower didn't work in room 12
Guest Review for Kings Arms Hotel, Malmesbury
Ernst
Alone
Stayed: Jun '15
1
Would not recommend to others.
Rooms:
2
Value:
1
Friendliness:
3
Cleanliness:
2
Facilities:
3
Staff service:
2
Location:
4
Breakfast:
1
"over charged for a one night stay"
Booked for 2 nights but only stayed 1, told manager on morning of departure. Had breakfast, juice, 2 fried eggs, bacon (cooked on a griddle), 2 premium pork sausages (put in the deep fat frier), mushr… Read more
"over charged for a one night stay"
Booked for 2 nights but only stayed 1, told manager on morning of departure. Had breakfast, juice, 2 fried eggs, bacon (cooked on a griddle), 2 premium pork sausages (put in the deep fat frier), mushrooms (again put in the deep fat frier)butter for toast had only just been taken out of the fridge so one could not spread it, no jam offered, as was one mug of coffee. On check out was charged for 2 nights even though I only stayed for one. Read less
Likes:
Outside room requested which was given to me and much appreciated.
Dislikes:
Being overcharged eventhough I mentioned to the manager that I would be departing that morning after breakfast
Guest Review for Kings Arms Hotel, Malmesbury
charles
Alone
Stayed: Jun '15
2
Would not recommend to others.
Rooms:
1
Value:
2
Friendliness:
3
Cleanliness:
2
Facilities:
2
Staff service:
2
Location:
3
"barely adequate"
lucky there are few options in the town… Read more
"barely adequate"
lucky there are few options in the town Read less
Likes:
hotel in town centre
Dislikes:
small room, bedhead still rattles, locks on doors hardly worked, did not top tea/coffee etc, very few staff
Guest Review for Kings Arms Hotel, Malmesbury
Barbara
Alone
Stayed: May '15
4
Would recommend to others.
Rooms:
3
Value:
4
Friendliness:
5
Cleanliness:
5
Facilities:
4
Staff service:
5
Location:
5
"convenient"
Visiting relatives. Really good location. Room ok but one bedside light had no bulb and this didn't materialise despite reporting it on Monday morning. Also door lock was loose again no result after r… Read more
"convenient"
Visiting relatives. Really good location. Room ok but one bedside light had no bulb and this didn't materialise despite reporting it on Monday morning. Also door lock was loose again no result after reporting it. Bathroom mirror far too high for me. This could be easily rectified by turning the mirror vertically instead of horizontally. Read less
Likes:
Location, friendliness of staff.
Dislikes:
None
Guest Review for Kings Arms Hotel, Malmesbury
Yvonne
Mature Couple
Stayed: May '15
5
Would recommend to others.
Rooms:
4
Value:
5
Friendliness:
5
Cleanliness:
4
Facilities:
4
Staff service:
5
Location:
5
Breakfast:
5
"great, but be careful if you stay on a Sunday and have a big car!"
Arrived to find that this 15th Century hotel had an entrance that is frightening if you drive a Mondeo (or anything bigger). just millimetres to spare as you drive into the car park. Definitely need… Read more
"great, but be careful if you stay on a Sunday and have a big car!"
Arrived to find that this 15th Century hotel had an entrance that is frightening if you drive a Mondeo (or anything bigger). just millimetres to spare as you drive into the car park. Definitely need to pull in your wing mirrors!
Also, on a Sunday the restaurant closes at 6pm. That said, staff are very friendly and obliging and allow you to purchase take aways and bring them back to the hotel to eat in the hotel. The food,service, beer/wine were of high quality and well proced. Read less
Likes:
ideally situated. only 10 minutes from the M4 and a great place to discover the Abbey Gardens and aged town.
Dislikes:
None
Guest Review for Kings Arms Hotel, Malmesbury
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