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Kings Arms Hotel Malmesbury
Self Assessed 3 Stars Hotel
Hotel
Guest Rating: 3.5
See all 72 reviews
29 High Street

Malmesbury, 

Wiltshire, 


SN16 9AA,  England
Average Guest Rating for Kings Arms Hotel, Malmesbury
Guest reviews for Kings Arms Hotel, Malmesbury are provided by real guests who have actually stayed at the property.
Rooms:
3.3
Value:
3.6
Friendliness:
4.0
Cleanliness:
3.6
Facilities:
3.3
Staff service:
3.8
Location:
4.4
Breakfast:
3.8
Guest Rating:
3.5
From 72 reviews
Sort:Guest Reviews
Page: 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 Next
CheeKwang
With a colleague
Stayed: Apr '15
2
Would not recommend to others.
Rooms:
2
Value:
1
Friendliness:
2
Cleanliness:
3
Facilities:
1
Staff service:
2
Location:
2
"Will never stay in here ever again"
Upon check-in, we were told that the WiFi was broken and not been fixed yet.
With no choice, I planned to use our mobile phone to tether but there was no mobile phone service.
In the end, I had to… Read more
"Will never stay in here ever again"
Upon check-in, we were told that the WiFi was broken and not been fixed yet.
With no choice, I planned to use our mobile phone to tether but there was no mobile phone service.
In the end, I had to stand along High Street in front of Hotel Carpark entrance and get my work done there.
With such lousy service provider, I will never ever want to stay this hotel again! Read less
Likes:
Nothing
Dislikes:
As mentioned above. This hotel sucks big time. Dont waste your money on such useless hotel.
Guest Review for Kings Arms Hotel, Malmesbury
Carol
Group of Adults
Stayed: Apr '15
3
Would not recommend to others.
Rooms:
3
Value:
3
Friendliness:
4
Cleanliness:
3
Facilities:
4
Staff service:
4
Location:
4
Breakfast:
4
"Quick Visit overnight"
Friendliness re. booking in was good and throughout our stay, from the manager.… Read more
"Quick Visit overnight"
Friendliness re. booking in was good and throughout our stay, from the manager. Read less
Likes:
The large dining area and the bar area real fire.
Dislikes:
Seemed a bit run down really for a 3 star hotel, inasmuch as the room left quite a lot to be desired - perhaps lack of staff to clean, etc. Hot tap was decidedly dangerous, as it was faulty.
Guest Review for Kings Arms Hotel, Malmesbury
Amy
Young Couple
Stayed: Apr '15
4
Would recommend to others.
Rooms:
2
Value:
4
Friendliness:
5
Cleanliness:
5
Facilities:
3
Staff service:
5
Location:
5
"Lovely place and beautiful pub"
Very comfortable and cosy. The room was nicely decorated and the bed was comfortable. Bigger and more comfortable pillows would be perfect.… Read more
"Lovely place and beautiful pub"
Very comfortable and cosy. The room was nicely decorated and the bed was comfortable. Bigger and more comfortable pillows would be perfect. Read less
Likes:
I loved the old, cottage style pub. Variety of drinks and food. I also loved the decor of the room.
Dislikes:
There was no Wi-Fi, pillows were uncomfortable and tiny.
Guest Review for Kings Arms Hotel, Malmesbury
Carly
Group of Adults
Stayed: Mar '15
2
Would not recommend to others.
Rooms:
3
Value:
4
Friendliness:
4
Cleanliness:
3
Facilities:
3
Staff service:
1
Location:
4
Breakfast:
1
"Typical 3 star"
The hotel was nicely decorated and easy to find in a lovely location on the high street. We were in a party of 8 adults, staying 2 nights for a friend's wedding locally. The hotel staff were friendly… Read more
"Typical 3 star"
The hotel was nicely decorated and easy to find in a lovely location on the high street. We were in a party of 8 adults, staying 2 nights for a friend's wedding locally. The hotel staff were friendly but there simply isn't enough staff, 2-3 people running a bar, restaurant and hotel left us having to run around to find them constantly. The rooms were small and rather noisy due to the adjacent pub. Cleaning needed to be upped a notch and the breakfast certainly not worth the money charged. Read less
Likes:
Warm and cosy hotel bar, dinner was delicious and the location fab for a walk through the high street and local wedding venue.
Dislikes:
Lack of staff in hotel, room very noisy (we were based in the stable block), room not cleaned to a very good standard and poor lighting when getting ready for a wedding.
Guest Review for Kings Arms Hotel, Malmesbury
Laura
Group of Adults
Stayed: Mar '15
4
Would recommend to others.
Rooms:
4
Value:
5
Friendliness:
5
Cleanliness:
4
Facilities:
4
Staff service:
5
Location:
4
Breakfast:
3
"Convenient, great value for money, a little tired but clean and functional"
Good… Read more
"Convenient, great value for money, a little tired but clean and functional"
Good Read less
Likes:
Personal touch from staff who were very friendly and helpful
Dislikes:
None
Guest Review for Kings Arms Hotel, Malmesbury
David
Mature Couple
Stayed: Feb '15
4
Would recommend to others.
Rooms:
4
Value:
4
Friendliness:
4
Cleanliness:
3
Facilities:
3
Staff service:
4
Location:
4
Breakfast:
4
"good central location"
efficient and friendly staff… Read more
"good central location"
efficient and friendly staff Read less
Likes:
ideal location for us, good breakfast
Dislikes:
bed was uncomfortable, bedside light didnt work, but overall generally good, would use again
Guest Review for Kings Arms Hotel, Malmesbury
Rod
Family with older Children
Stayed: Feb '15
3
Would not recommend to others.
Rooms:
2
Value:
4
Friendliness:
5
Cleanliness:
3
Facilities:
2
Staff service:
4
Location:
4
Breakfast:
4
"Too much bar noise."
Visiting relatives. 2 rooms for two nights, 1 room for one night.… Read more
"Too much bar noise."
Visiting relatives. 2 rooms for two nights, 1 room for one night. Read less
Likes:
Good and friendly staff. Good breakfasts.
Dislikes:
Too much noise from the bar area at night.
Guest Review for Kings Arms Hotel, Malmesbury
Sandra Laura
Young Couple
Stayed: Jan '15
3
Would recommend to others.
Rooms:
4
Value:
2
Friendliness:
2
Cleanliness:
4
Facilities:
3
Staff service:
3
Location:
5
"Great location and cozy room"
We stayed at the hotel for one night. We enjoyed the location and the room, but we were not very happy about the noise during the night.… Read more
"Great location and cozy room"
We stayed at the hotel for one night. We enjoyed the location and the room, but we were not very happy about the noise during the night. Read less
Likes:
The location was very central, the room looked nice and clean, and the bed was comfortable
Dislikes:
During the night there was a lot of noise from pub downstairs. People were drinking and talking right under our window.
Guest Review for Kings Arms Hotel, Malmesbury
Barbara
Alone
Stayed: Dec '14
5
Would recommend to others.
Rooms:
4
Value:
4
Friendliness:
5
Cleanliness:
5
Facilities:
4
Staff service:
5
Location:
5
"Inevitably with a 15th century inn access is a bit scary with a car. Wing mirrors at risk!"
The location is excellent and not noisy despite its proximity to the High Street. My son and family live in Ingram Street so it is very handy for visiting them.… Read more
"Inevitably with a 15th century inn access is a bit scary with a car. Wing mirrors at risk!"
The location is excellent and not noisy despite its proximity to the High Street. My son and family live in Ingram Street so it is very handy for visiting them. Read less
Likes:
The friendliness of the staff.
Dislikes:
Only the sloping floors in the rooms which makes life a bit difficult for me as I have bad balance.
Guest Review for Kings Arms Hotel, Malmesbury
Steve
Mature Couple
Stayed: Nov '14
3
Would recommend to others.
Rooms:
4
Value:
3
Friendliness:
3
Cleanliness:
5
Facilities:
3
Staff service:
3
Location:
4
Breakfast:
4
"Everything was fine but a little problem w everything: eg info about the internet was out of date"
Mostly fine. Our room overlooked the alleyway and it was a bit noisy. The information about the internet was out of date so we could not access it.… Read more
"Everything was fine but a little problem w everything: eg info about the internet was out of date"
Mostly fine. Our room overlooked the alleyway and it was a bit noisy. The information about the internet was out of date so we could not access it. Read less
Likes:
the breakfast was good. Particularly the toast seemed to be real bread. the bed was comfy.
Dislikes:
One of our party who was a bit unstable had difficulty using the shower. some more grab rails would be appreciated.
Guest Review for Kings Arms Hotel, Malmesbury
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