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Kings Arms Hotel Malmesbury
Self Assessed 3 Stars Hotel
Hotel
Guest Rating: 3.3
See all 82 reviews
High St

Malmesbury, 

Wiltshire, 


SN16 9AA,  United Kingdom
Average Guest Rating for Kings Arms Hotel, Malmesbury
Guest reviews for Kings Arms Hotel, Malmesbury are provided by real guests who have actually stayed at the property.
Rooms:
3.1
Value:
3.4
Friendliness:
4.0
Cleanliness:
3.3
Facilities:
3.1
Staff service:
3.8
Location:
4.3
Breakfast:
3.8
Guest Rating:
3.3
From 82 reviews
Sort:Guest Reviews
Page: 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 Next
Laura
Young Couple
Stayed: Aug '16
1
Would not recommend to others.
Rooms:
1
Value:
1
Friendliness:
2
Cleanliness:
1
Facilities:
1
Staff service:
1
Location:
3
Breakfast:
1
"Do not stay here"
We chose to stay here as it was close to a wedding venue that we were attending. We stayed two nights.… Read more
"Do not stay here"
We chose to stay here as it was close to a wedding venue that we were attending. We stayed two nights. Read less
Likes:
The bed sheets were clean. It was free parking. It was within walking distance of the wedding.
Dislikes:
Very poor cleanliness. Staff poorly trained. Chef had walked out a week before so no hot food being served apart from breakfast. Breakfast was poor as only one person cooking/taking orders.
Guest Review for Kings Arms Hotel, Malmesbury
Andrew
Family with young Children
Stayed: Aug '16
1
Would not recommend to others.
Rooms:
1
Value:
1
Friendliness:
3
Cleanliness:
1
Facilities:
3
Staff service:
2
Location:
5
Breakfast:
3
"Disappointing"
One night stay, rooms were run down.… Read more
"Disappointing"
One night stay, rooms were run down. Read less
Likes:
The location
Dislikes:
None
Guest Review for Kings Arms Hotel, Malmesbury
Gillian
Young Couple
Stayed: Aug '16
1
Would not recommend to others.
Rooms:
1
Value:
1
Friendliness:
2
Cleanliness:
1
Facilities:
1
Staff service:
2
Location:
2
"B the filthiest place I have ever stayed"
Nearly all the hotel was booked out to attend a local wedding. Everybody at the wedding said that rooms were disgusting and in fact we all took photos and compared.
There is no excuse to have such a… Read more
"B the filthiest place I have ever stayed"
Nearly all the hotel was booked out to attend a local wedding. Everybody at the wedding said that rooms were disgusting and in fact we all took photos and compared.
There is no excuse to have such a filthy hotel, the only thing that was clean (room 2) was the linen. It is stomach churningly bad and I have never seen anything like it in the UK.
Total disgrace and the local council should be alerted Read less
Likes:
Leaving!
Dislikes:
See above.
The manager should be fired- along with the 'cleaning'staff.
Guest Review for Kings Arms Hotel, Malmesbury
Anthony
Mature Couple
Stayed: Jul '16
3
Would not recommend to others.
Rooms:
2
Value:
2
Friendliness:
4
Cleanliness:
3
Facilities:
2
Staff service:
3
Location:
4
Breakfast:
3
"Failed to come up to expectations."
Initial room allocated was very grubby and even when cleaned for occupation ( I was given the key to room 11 but it had not been prepared ) it would be well below basic standard - furniture items, roo… Read more
"Failed to come up to expectations."
Initial room allocated was very grubby and even when cleaned for occupation ( I was given the key to room 11 but it had not been prepared ) it would be well below basic standard - furniture items, room size/layout, bathroom fittings.
Room number 1 ( the alternative room offered and taken ) was clean but badly furnished/ laid out and the steps up into the window/ sitting area and in the bathroom/toilet were troublesome.
Access to the car parking area is extremely narrow. Read less
Likes:
The hotel's location.
Dislikes:
Please refer to above.
Guest Review for Kings Arms Hotel, Malmesbury
Daphne
Alone
Stayed: Jul '16
1
Would not recommend to others.
Rooms:
1
Value:
1
Friendliness:
2
Cleanliness:
1
Facilities:
1
Staff service:
2
Location:
3
"1 night"
Quiet and relaxing but not clean… Read more
"1 night"
Quiet and relaxing but not clean Read less
Likes:
Location
Dislikes:
Not clean. Left over water in the kettle, stained cloth on table, leftover toothpaste in bathroom etc
Guest Review for Kings Arms Hotel, Malmesbury
Christine
Alone
Stayed: Jun '16
4
Would recommend to others.
Rooms:
4
Value:
3
Friendliness:
5
Cleanliness:
4
Facilities:
3
Staff service:
3
Location:
4
Breakfast:
4
"Conveniently located near local shops and restaurants"
It was very comfortable and quiet. However the fact that I could only get wifi connection from the lobby was quite troublesome. Moreover wifi connection was quite intermittent. However the staff were… Read more
"Conveniently located near local shops and restaurants"
It was very comfortable and quiet. However the fact that I could only get wifi connection from the lobby was quite troublesome. Moreover wifi connection was quite intermittent. However the staff were all very friendly and accommodating in letting me use the wifi at the lobby. Read less
Likes:
I especially liked the biscuits, tea and coffee provided in the room.
Dislikes:
Lack of wifi connection.
Guest Review for Kings Arms Hotel, Malmesbury
Sarah
Group of Adults
Stayed: Jun '16
1
Would not recommend to others.
Rooms:
1
Value:
1
Friendliness:
4
Cleanliness:
1
Facilities:
1
Staff service:
3
Location:
4
Breakfast:
2
"Filthy disgusting bedrooms"
The bedrooms were disgusting and dirty. Looked like the hadn't been cleaned in weeks!… Read more
"Filthy disgusting bedrooms"
The bedrooms were disgusting and dirty. Looked like the hadn't been cleaned in weeks! Read less
Likes:
Leaving!
Dislikes:
Everything. I would not go back or recommenf
Guest Review for Kings Arms Hotel, Malmesbury
Mark
Mature Couple
Stayed: Jun '16
1
Would not recommend to others.
Rooms:
1
Value:
1
Friendliness:
2
Cleanliness:
1
Facilities:
1
Staff service:
2
Location:
3
"This hotel us an accident waiting to happen"
Abysmal.… Read more
"This hotel us an accident waiting to happen"
Abysmal. Read less
Likes:
The fact we were able to leave at 05.20 in the morning to get home to a clean room.
Dislikes:
We did not like anything about our stay and gave photographs to prove it.
Guest Review for Kings Arms Hotel, Malmesbury
Kathryn
Family with older Children
Stayed: May '16
2
Would not recommend to others.
Rooms:
3
Value:
2
Friendliness:
5
Cleanliness:
1
Facilities:
2
Staff service:
4
Location:
4
Breakfast:
4
"Once in a lifetime!"
We booked 2 rooms at the hotel, a double with en-suite for myself and my husband and a twin room with en-suite for our two sons, aged 12 and 14. The hotel was accommodating at the point of booking and… Read more
"Once in a lifetime!"
We booked 2 rooms at the hotel, a double with en-suite for myself and my husband and a twin room with en-suite for our two sons, aged 12 and 14. The hotel was accommodating at the point of booking and assured us that they would put us in rooms close to each other. Read less
Likes:
The staff were very welcoming and polite. They had obviously taken note of our booking request and the rooms were indeed close to each other.
Dislikes:
Poor cleanliness of rooms - needed a good vacuum, steam cleaning in the bathroom and a fresh lick of paint.
Rooms were VERY noisy from the bar - lots of shouting and loud cars from street.
Guest Review for Kings Arms Hotel, Malmesbury
Peter
Alone
Stayed: Apr '16
1
Would not recommend to others.
Rooms:
1
Value:
2
Friendliness:
3
Cleanliness:
1
Facilities:
1
Staff service:
3
Location:
4
Breakfast:
3
"Rooms dirty,no TV, parking impossible for larger cars."
Turned up,found that had nowhere to park,as my Land Rover could not get through the tight ally to rear car park.
The room looked as though it had not been cleaned ,only what was needed for changeove… Read more
"Rooms dirty,no TV, parking impossible for larger cars."
Turned up,found that had nowhere to park,as my Land Rover could not get through the tight ally to rear car park.
The room looked as though it had not been cleaned ,only what was needed for changeover .
The tv worked for a while ,the nothing.
Mentioned to staff next day.nothing could be done as it was Sunday.
Wifi is bt ,which you need to pay for.
Breakfast good selection. ( don't have the kippers) . But expensive . Read less
Likes:
Leaving.
Dislikes:
Most.
Guest Review for Kings Arms Hotel, Malmesbury
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