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Kings Arms Hotel Malmesbury
Self Assessed 3 Stars Hotel
Hotel
Guest Rating: 3.3
See all 89 reviews
High Street

Malmesbury, 

Wiltshire, 


SN16 9AA,  United Kingdom
Average Guest Rating for Kings Arms Hotel, Malmesbury
Guest reviews for Kings Arms Hotel, Malmesbury are provided by real guests who have actually stayed at the property.
Rooms:
3.1
Value:
3.4
Friendliness:
4.0
Cleanliness:
3.3
Facilities:
3.1
Staff service:
3.8
Location:
4.3
Breakfast:
3.9
Guest Rating:
3.3
From 89 reviews
Sort:Guest Reviews
Page: 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 Next
Norrie
With a colleague
Stayed: Mar '17
5
Would recommend to others.
Rooms:
3
Value:
5
Friendliness:
5
Cleanliness:
5
Facilities:
5
Staff service:
5
Location:
5
Breakfast:
5
"lovely place"
Excellent… Read more
"lovely place"
Excellent Read less
Likes:
Beer
Dislikes:
None
Guest Review for Kings Arms Hotel, Malmesbury
Heather
Mature Couple
Stayed: Feb '17
5
Would recommend to others.
Rooms:
5
Value:
5
Friendliness:
5
Cleanliness:
3
Facilities:
5
Staff service:
5
Location:
5
Breakfast:
5
"A very enjoyable stay."
A two night break to celebrate a birthday.… Read more
"A very enjoyable stay."
A two night break to celebrate a birthday. Read less
Likes:
The staff were lovely, so friendly and cheerful. The location was ideal and our room (an annexe in the car park) was comfy and warm and very private.
Dislikes:
Ok the room could have been quite a bit cleaner but the bedding and towels were spotless.
Guest Review for Kings Arms Hotel, Malmesbury
Chris
Alone
Stayed: Feb '17
4
Would recommend to others.
Rooms:
4
Value:
4
Friendliness:
4
Cleanliness:
2
Facilities:
3
Staff service:
4
Location:
4
"Very good value, pleasant stay."
I was given a room in the stable-block wing at the back of the hotel, which suited me fine. The room was warm and comfortable, perhaps a little bit on the tired side, but much better than I was expect… Read more
"Very good value, pleasant stay."
I was given a room in the stable-block wing at the back of the hotel, which suited me fine. The room was warm and comfortable, perhaps a little bit on the tired side, but much better than I was expecting after having read some of the less-than flattering reviews. For people with massive cars (that won't fit through the historic gateway) and money to blow, try somewhere else, but if value for money is important and you own a normal size car, I'd recommend. Read less
Likes:
The room, had its own front door, just yards from my parked car. It was also quiet, warm and had a bath. The Tv and coffee-making facility all worked.
Dislikes:
Maybe a slightly grubby feel, and the bed not so great, but nothing serious.
Guest Review for Kings Arms Hotel, Malmesbury
Charlotte
Mature Couple
Stayed: Dec '16
3
Would not recommend to others.
Rooms:
2
Value:
3
Friendliness:
4
Cleanliness:
2
Facilities:
2
Staff service:
3
Location:
4
Breakfast:
3
"Tired and dated accomodation"
We stayed one night to visit family… Read more
"Tired and dated accomodation"
We stayed one night to visit family Read less
Likes:
Location in he middle of the town
The young lady who checked us in and out and also served breakfast was very nice and helpful.
We asked for extra pillow which we got immediately
Dislikes:
The room was tired and dated. It was not particularly clean
Guest Review for Kings Arms Hotel, Malmesbury
Richard
Family with young Children
Stayed: Oct '16
5
Would recommend to others.
Rooms:
5
Value:
5
Friendliness:
5
Cleanliness:
5
Facilities:
5
Staff service:
5
Location:
5
Breakfast:
5
"Excellent for a short break"
Room, staff and location very good indeed!… Read more
"Excellent for a short break"
Room, staff and location very good indeed! Read less
Likes:
Convenient for town and surrounding areas. Lovely olde worlde inn- would definitely recommend.
Dislikes:
None
Guest Review for Kings Arms Hotel, Malmesbury
Dexter
Mature Couple
Stayed: Sep '16
2
Would not recommend to others.
Rooms:
2
Value:
2
Friendliness:
4
Cleanliness:
1
Facilities:
1
Staff service:
4
Location:
3
Breakfast:
5
"Needs a lot of help!"
Stayed here several years ago and it was a delight, can see it's been renovated, but gone to shabby/grubby in recent times it seems. Bathroom not good and no hairdryer.… Read more
"Needs a lot of help!"
Stayed here several years ago and it was a delight, can see it's been renovated, but gone to shabby/grubby in recent times it seems. Bathroom not good and no hairdryer. Read less
Likes:
The only staff member,Lisa,did an excellent job and seemed to be all on her own(checkin, bar, & excellent breakfast) Pub was not serving dinner(management issues?)- went 'The Smoking Dog' down street
Dislikes:
Overall shabby condition of what has been a nice hotel - oh and the disgusting noise & language from Bar 29 till 12.35am right outside our window - who knew Malmesbury had BOGANS???
Guest Review for Kings Arms Hotel, Malmesbury
Kevin
Mature Couple
Stayed: Sep '16
1
Would not recommend to others.
Rooms:
1
Value:
1
Friendliness:
2
Cleanliness:
1
Facilities:
1
Staff service:
1
Location:
4
"Poor quality, dirty room!"
Having lived in Malmesbury a number of years ago, we choose the KA, becuse we used to eat and drink in there often. The room was a converted store shed, it was boiling hot, couldnt open windows as on… Read more
"Poor quality, dirty room!"
Having lived in Malmesbury a number of years ago, we choose the KA, becuse we used to eat and drink in there often. The room was a converted store shed, it was boiling hot, couldnt open windows as on ground floor. The bathroom was filthy, the toilet didnt flush easily. There was a tv in the room, and some coffee and a kettle, no information about the town etc. And upon arrival there was a nitice on the hotel door, saying no hit food available due to staff changes! Read less
Likes:
Nothing!
Dislikes:
Having booked on line we wouldve expected an email warning us that no food would be available on the night of our stay?
Guest Review for Kings Arms Hotel, Malmesbury
Laura
Young Couple
Stayed: Aug '16
1
Would not recommend to others.
Rooms:
1
Value:
1
Friendliness:
2
Cleanliness:
1
Facilities:
1
Staff service:
1
Location:
3
Breakfast:
1
"Do not stay here"
We chose to stay here as it was close to a wedding venue that we were attending. We stayed two nights.… Read more
"Do not stay here"
We chose to stay here as it was close to a wedding venue that we were attending. We stayed two nights. Read less
Likes:
The bed sheets were clean. It was free parking. It was within walking distance of the wedding.
Dislikes:
Very poor cleanliness. Staff poorly trained. Chef had walked out a week before so no hot food being served apart from breakfast. Breakfast was poor as only one person cooking/taking orders.
Guest Review for Kings Arms Hotel, Malmesbury
Andrew
Family with young Children
Stayed: Aug '16
1
Would not recommend to others.
Rooms:
1
Value:
1
Friendliness:
3
Cleanliness:
1
Facilities:
3
Staff service:
2
Location:
5
Breakfast:
3
"Disappointing"
One night stay, rooms were run down.… Read more
"Disappointing"
One night stay, rooms were run down. Read less
Likes:
The location
Dislikes:
None
Guest Review for Kings Arms Hotel, Malmesbury
Gillian
Young Couple
Stayed: Aug '16
1
Would not recommend to others.
Rooms:
1
Value:
1
Friendliness:
2
Cleanliness:
1
Facilities:
1
Staff service:
2
Location:
2
"B the filthiest place I have ever stayed"
Nearly all the hotel was booked out to attend a local wedding. Everybody at the wedding said that rooms were disgusting and in fact we all took photos and compared.
There is no excuse to have such a… Read more
"B the filthiest place I have ever stayed"
Nearly all the hotel was booked out to attend a local wedding. Everybody at the wedding said that rooms were disgusting and in fact we all took photos and compared.
There is no excuse to have such a filthy hotel, the only thing that was clean (room 2) was the linen. It is stomach churningly bad and I have never seen anything like it in the UK.
Total disgrace and the local council should be alerted Read less
Likes:
Leaving!
Dislikes:
See above.
The manager should be fired- along with the 'cleaning'staff.
Guest Review for Kings Arms Hotel, Malmesbury
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