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Kings Arms Hotel Malmesbury
Self Assessed 3 Stars Hotel
Hotel
Guest Rating: 3.5
See all 80 reviews
29 High Street

Malmesbury, 

Wiltshire, 


SN16 9AA,  England
Average Guest Rating for Kings Arms Hotel, Malmesbury
Guest reviews for Kings Arms Hotel, Malmesbury are provided by real guests who have actually stayed at the property.
Rooms:
3.2
Value:
3.6
Friendliness:
4.0
Cleanliness:
3.6
Facilities:
3.3
Staff service:
3.8
Location:
4.4
Breakfast:
3.8
Guest Rating:
3.5
From 80 reviews
Sort:Guest Reviews
Page: 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 Next
Judi
Young Couple
Stayed: Jul '15
4
Would recommend to others.
Rooms:
3
Value:
4
Friendliness:
5
Cleanliness:
5
Facilities:
4
Staff service:
5
Location:
5
Breakfast:
5
"very friendly good food"
we stayed one night as my husband was having an experience morning at Castle Coombe I went to Glow opposite for a luxury food pedicure… Read more
"very friendly good food"
we stayed one night as my husband was having an experience morning at Castle Coombe I went to Glow opposite for a luxury food pedicure Read less
Likes:
the friendliness of the staff and the food
Dislikes:
the room was clean, but the décor could have done with a bit of an update and paint. a bit noisy in our room from those drinking outside to about 2am if not longer
Guest Review for Kings Arms Hotel, Malmesbury
Mike
Young Couple
Stayed: Jun '15
4
Would recommend to others.
Rooms:
4
Value:
4
Friendliness:
4
Cleanliness:
4
Facilities:
4
Staff service:
3
Location:
4
Breakfast:
4
"more power needed from the shower"
2 nights, good beers, nice rooms, disappointing shower… Read more
"more power needed from the shower"
2 nights, good beers, nice rooms, disappointing shower Read less
Likes:
good beers, nice rooms, eggs royale very tasty
Dislikes:
disappointing shower - not powerful enough in room 12
Guest Review for Kings Arms Hotel, Malmesbury
Paul
Group of Adults
Stayed: Jun '15
3
Would recommend to others.
Rooms:
2
Value:
4
Friendliness:
4
Cleanliness:
3
Facilities:
2
Staff service:
4
Location:
4
"Fair"
Stay was ok. Shower didn't work in one of the rooms.… Read more
"Fair"
Stay was ok. Shower didn't work in one of the rooms. Read less
Likes:
Lovely location
Dislikes:
We didn't have any tea bags in our room (3)
The shower didn't work in room 12
Guest Review for Kings Arms Hotel, Malmesbury
Ernst
Alone
Stayed: Jun '15
1
Would not recommend to others.
Rooms:
2
Value:
1
Friendliness:
3
Cleanliness:
2
Facilities:
3
Staff service:
2
Location:
4
Breakfast:
1
"over charged for a one night stay"
Booked for 2 nights but only stayed 1, told manager on morning of departure. Had breakfast, juice, 2 fried eggs, bacon (cooked on a griddle), 2 premium pork sausages (put in the deep fat frier), mushr… Read more
"over charged for a one night stay"
Booked for 2 nights but only stayed 1, told manager on morning of departure. Had breakfast, juice, 2 fried eggs, bacon (cooked on a griddle), 2 premium pork sausages (put in the deep fat frier), mushrooms (again put in the deep fat frier)butter for toast had only just been taken out of the fridge so one could not spread it, no jam offered, as was one mug of coffee. On check out was charged for 2 nights even though I only stayed for one. Read less
Likes:
Outside room requested which was given to me and much appreciated.
Dislikes:
Being overcharged eventhough I mentioned to the manager that I would be departing that morning after breakfast
Guest Review for Kings Arms Hotel, Malmesbury
charles
Alone
Stayed: Jun '15
2
Would not recommend to others.
Rooms:
1
Value:
2
Friendliness:
3
Cleanliness:
2
Facilities:
2
Staff service:
2
Location:
3
"barely adequate"
lucky there are few options in the town… Read more
"barely adequate"
lucky there are few options in the town Read less
Likes:
hotel in town centre
Dislikes:
small room, bedhead still rattles, locks on doors hardly worked, did not top tea/coffee etc, very few staff
Guest Review for Kings Arms Hotel, Malmesbury
Barbara
Alone
Stayed: May '15
4
Would recommend to others.
Rooms:
3
Value:
4
Friendliness:
5
Cleanliness:
5
Facilities:
4
Staff service:
5
Location:
5
"convenient"
Visiting relatives. Really good location. Room ok but one bedside light had no bulb and this didn't materialise despite reporting it on Monday morning. Also door lock was loose again no result after r… Read more
"convenient"
Visiting relatives. Really good location. Room ok but one bedside light had no bulb and this didn't materialise despite reporting it on Monday morning. Also door lock was loose again no result after reporting it. Bathroom mirror far too high for me. This could be easily rectified by turning the mirror vertically instead of horizontally. Read less
Likes:
Location, friendliness of staff.
Dislikes:
None
Guest Review for Kings Arms Hotel, Malmesbury
Yvonne
Mature Couple
Stayed: May '15
5
Would recommend to others.
Rooms:
4
Value:
5
Friendliness:
5
Cleanliness:
4
Facilities:
4
Staff service:
5
Location:
5
Breakfast:
5
"great, but be careful if you stay on a Sunday and have a big car!"
Arrived to find that this 15th Century hotel had an entrance that is frightening if you drive a Mondeo (or anything bigger). just millimetres to spare as you drive into the car park. Definitely need… Read more
"great, but be careful if you stay on a Sunday and have a big car!"
Arrived to find that this 15th Century hotel had an entrance that is frightening if you drive a Mondeo (or anything bigger). just millimetres to spare as you drive into the car park. Definitely need to pull in your wing mirrors!
Also, on a Sunday the restaurant closes at 6pm. That said, staff are very friendly and obliging and allow you to purchase take aways and bring them back to the hotel to eat in the hotel. The food,service, beer/wine were of high quality and well proced. Read less
Likes:
ideally situated. only 10 minutes from the M4 and a great place to discover the Abbey Gardens and aged town.
Dislikes:
None
Guest Review for Kings Arms Hotel, Malmesbury
Kevin
Alone
Stayed: May '15
4
Would recommend to others.
Rooms:
3
Value:
5
Friendliness:
5
Cleanliness:
4
Facilities:
4
Staff service:
5
Location:
5
Breakfast:
5
"Comfortable stay and welcoming staff"
Position in the centre of the town made this an ideal choice for my one night stay… Read more
"Comfortable stay and welcoming staff"
Position in the centre of the town made this an ideal choice for my one night stay Read less
Likes:
The position of the hotel, very friendly and helpful staff and excellent food.
Dislikes:
The bedroom and bathroom were very tired decoratively through very clean.
Guest Review for Kings Arms Hotel, Malmesbury
CheeKwang
With a colleague
Stayed: Apr '15
2
Would not recommend to others.
Rooms:
2
Value:
1
Friendliness:
2
Cleanliness:
3
Facilities:
1
Staff service:
2
Location:
2
"Will never stay in here ever again"
Upon check-in, we were told that the WiFi was broken and not been fixed yet.
With no choice, I planned to use our mobile phone to tether but there was no mobile phone service.
In the end, I had to… Read more
"Will never stay in here ever again"
Upon check-in, we were told that the WiFi was broken and not been fixed yet.
With no choice, I planned to use our mobile phone to tether but there was no mobile phone service.
In the end, I had to stand along High Street in front of Hotel Carpark entrance and get my work done there.
With such lousy service provider, I will never ever want to stay this hotel again! Read less
Likes:
Nothing
Dislikes:
As mentioned above. This hotel sucks big time. Dont waste your money on such useless hotel.
Guest Review for Kings Arms Hotel, Malmesbury
Carol
Group of Adults
Stayed: Apr '15
3
Would not recommend to others.
Rooms:
3
Value:
3
Friendliness:
4
Cleanliness:
3
Facilities:
4
Staff service:
4
Location:
4
Breakfast:
4
"Quick Visit overnight"
Friendliness re. booking in was good and throughout our stay, from the manager.… Read more
"Quick Visit overnight"
Friendliness re. booking in was good and throughout our stay, from the manager. Read less
Likes:
The large dining area and the bar area real fire.
Dislikes:
Seemed a bit run down really for a 3 star hotel, inasmuch as the room left quite a lot to be desired - perhaps lack of staff to clean, etc. Hot tap was decidedly dangerous, as it was faulty.
Guest Review for Kings Arms Hotel, Malmesbury
Page: 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 Next
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