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Kings Arms Hotel Malmesbury
Self Assessed 3 Stars Guest House
Hotel
Guest Rating: 3.3
See all 98 reviews
29 High Street

Malmesbury, 

Wiltshire, 


SN16 9AA,  England
Average Guest Rating for Kings Arms Hotel, Malmesbury
Guest reviews for Kings Arms Hotel, Malmesbury are provided by real guests who have actually stayed at the property.
Rooms:
3.0
Value:
3.5
Friendliness:
4.0
Cleanliness:
3.4
Facilities:
3.1
Staff service:
3.8
Location:
4.3
Breakfast:
3.8
Guest Rating:
3.3
From 98 reviews
Sort:Guest Reviews
Page: 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10  ...Next
Jemima
Young Couple
Stayed: Feb '16
2
Would not recommend to others.
Rooms:
2
Value:
3
Friendliness:
4
Cleanliness:
2
Facilities:
2
Staff service:
3
Location:
4
Breakfast:
1
"Basic"
Incredibly noisy rooms, little soundproofing, creaking floors and noisy doors. Very basic rooms. Uncomfortable, old, very thin soft bed.… Read more
"Basic"
Incredibly noisy rooms, little soundproofing, creaking floors and noisy doors. Very basic rooms. Uncomfortable, old, very thin soft bed. Read less
Likes:
Location and convenience.
Dislikes:
Incredibly noisy rooms, little soundproofing, creaking floors and noisy doors. Very basic rooms. Uncomfortable, old, very thin soft bed.
Guest Review for Kings Arms Hotel, Malmesbury
Gemma
Alone
Stayed: Jan '16
3
Would not recommend to others.
Rooms:
2
Value:
3
Friendliness:
4
Cleanliness:
2
Facilities:
2
Staff service:
4
Location:
3
Breakfast:
5
"Friendly staff, but room was disappointing, cold and noisy."
I stayed for one night in January, and the staff member who greeted me was friendly. However, my room was very disappointing. The window didn't close, and so there was a very cold draught and since th… Read more
"Friendly staff, but room was disappointing, cold and noisy."
I stayed for one night in January, and the staff member who greeted me was friendly. However, my room was very disappointing. The window didn't close, and so there was a very cold draught and since the window faced onto the high street, it was very noisy throughout the night. In the morning, I came down to breakfast at 8am, and there was no one there. I eventually got my breakfast (which was delicious) but had to eat it in 5 minutes to leave on time. Read less
Likes:
- Staff members were nice
- Breakfast was delicious.
Dislikes:
- Window did not close so it was cold and noisy
- Bed was lumpy/hard
- Shower was very poor - low pressure, hard to get into and dirty
- Breakfast was too rushed as it was not served until nearly 0
Guest Review for Kings Arms Hotel, Malmesbury
Carol
Young Couple
Stayed: Jan '16
1
Would not recommend to others.
Rooms:
1
Value:
1
Friendliness:
4
Cleanliness:
1
Facilities:
1
Staff service:
4
Location:
4
"Filthy"
We stayed at this hotel as we were attending a party there. Filthy does not describe the room. Cobwebs hanging from the ceiling, mould on the windows, ripped curtains and thick, thick dust on the cu… Read more
"Filthy"
We stayed at this hotel as we were attending a party there. Filthy does not describe the room. Cobwebs hanging from the ceiling, mould on the windows, ripped curtains and thick, thick dust on the curtains. We did not even want to shower in the bathroom as it was filthy and the smell was awful. Read less
Likes:
The staff were friendly, although they were all very young they were very busy but always helpful and friendly.
Dislikes:
the dirt and smell
Guest Review for Kings Arms Hotel, Malmesbury
william
Mature Couple
Stayed: Dec '15
1
Would not recommend to others.
Rooms:
1
Value:
1
Friendliness:
2
Cleanliness:
2
Facilities:
1
Staff service:
2
Location:
4
"Poor quality"
The room was in poor condition, we did not sleep well as the noise from the bar next door was very loud until about 11:00pm and then again in the morning a noisy extractor fan started up.… Read more
"Poor quality"
The room was in poor condition, we did not sleep well as the noise from the bar next door was very loud until about 11:00pm and then again in the morning a noisy extractor fan started up. Read less
Likes:
The location
Dislikes:
See above
Guest Review for Kings Arms Hotel, Malmesbury
John
Mature Couple
Stayed: Nov '15
3
Would recommend to others.
Rooms:
1
Value:
5
Friendliness:
4
Cleanliness:
2
Facilities:
2
Staff service:
4
Location:
4
Breakfast:
3
"Refurbishment needs completing"
2 nights in a "refurbished" hotel Work seems to have stopped after bar and dining room. Bedrooms in desperate need of updating… Read more
"Refurbishment needs completing"
2 nights in a "refurbished" hotel Work seems to have stopped after bar and dining room. Bedrooms in desperate need of updating Read less
Likes:
Friendly welcome and service Good value.
Dislikes:
Slow meal service We were offered room 1 which seemed to have been created from a spare area of landing Staff seem to be doing several jobs
Guest Review for Kings Arms Hotel, Malmesbury
Gerard
Mature Couple
Stayed: Oct '15
1
Would not recommend to others.
Rooms:
1
Value:
1
Friendliness:
1
Cleanliness:
1
Facilities:
1
Staff service:
2
Location:
4
Breakfast:
1
"Dreadful Experience"
Rooms were not cleaned, a window was broken, kept awake by fighting from the pub, no breakfast available the next morning.Management exceptionally rude.… Read more
"Dreadful Experience"
Rooms were not cleaned, a window was broken, kept awake by fighting from the pub, no breakfast available the next morning.Management exceptionally rude. Read less
Likes:
Nothing
Dislikes:
Everything
Guest Review for Kings Arms Hotel, Malmesbury
Deborah Ann
Group of Adults
Stayed: Oct '15
1
Would not recommend to others.
Rooms:
1
Value:
1
Friendliness:
3
Cleanliness:
2
Facilities:
1
Staff service:
2
Location:
2
Breakfast:
1
"Worse B & B I have ever stayed in"
We stayed outside in the yard in old stable accommodation. Rooms were terrible. Wallpaper peeling, rusting towel rails in English suite. Mould and rotten bath. No shore screen as it had broken off. Gr… Read more
"Worse B & B I have ever stayed in"
We stayed outside in the yard in old stable accommodation. Rooms were terrible. Wallpaper peeling, rusting towel rails in English suite. Mould and rotten bath. No shore screen as it had broken off. Group of 20+ youths outside our room. Loud, clearly drunk. Fight broke out. I phoned the bar at midnight and was told - what do expect it's a pub. Also 'this IS Malmesbury as if that explained why it was rough! Next day at 9.30 no-one had turned up to serve breakfast! Terrible. Read less
Likes:
Central location although clearly ruined by proximity to drunk enough teenagers
Dislikes:
Most of it! See above
Guest Review for Kings Arms Hotel, Malmesbury
Ben
Group of Adults
Stayed: Sep '15
3
Would not recommend to others.
Rooms:
1
Value:
3
Friendliness:
3
Cleanliness:
4
Facilities:
2
Staff service:
3
Location:
5
"Very odd smell"
Stayed for one night.… Read more
"Very odd smell"
Stayed for one night. Read less
Likes:
Great location and attractive price.
Dislikes:
Found the door and window open for anyone to go in and out but I expect that was to air the room. Tired looking, could do with a re-furb.
Guest Review for Kings Arms Hotel, Malmesbury
AJ
Family with young Children
Stayed: Sep '15
1
Would not recommend to others.
Rooms:
1
Value:
1
Friendliness:
3
Cleanliness:
2
Facilities:
1
Staff service:
3
Location:
3
"The room is in need of desperate need of renovation"
We were only there for a short stay but we still managed to see a fight in the pub garden from out of our bedroom window at 12 midnight… Read more
"The room is in need of desperate need of renovation"
We were only there for a short stay but we still managed to see a fight in the pub garden from out of our bedroom window at 12 midnight Read less
Likes:
The hotel was close to my brothers wedding
Dislikes:
The state of the room and the fact the pub garden was out side of our window
Guest Review for Kings Arms Hotel, Malmesbury
Nicholas
Alone
Stayed: Sep '15
4
Would recommend to others.
Rooms:
2
Value:
3
Friendliness:
5
Cleanliness:
3
Facilities:
3
Staff service:
5
Location:
5
Breakfast:
5
"Room in need of repair"
The overall appearance of the Kings Arms was very nice however there seemed to be a number of things that needed repairing. Bedroom door and shower room door were both difficult to open and there was… Read more
"Room in need of repair"
The overall appearance of the Kings Arms was very nice however there seemed to be a number of things that needed repairing. Bedroom door and shower room door were both difficult to open and there was unpainted lumpy filler in the walls. Read less
Likes:
Excellent location. Good local ales at the bar. Nice dining area.
Dislikes:
None
Guest Review for Kings Arms Hotel, Malmesbury
Page: 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10  ...Next
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