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Kings Arms Hotel Malmesbury
Self Assessed 3 Stars Guest House
Hotel
Guest Rating: 3.5
See all 88 reviews
29 High Street

Malmesbury, 

Wiltshire, 


SN16 9AA,  England
Average Guest Rating for Kings Arms Hotel, Malmesbury
Guest reviews for Kings Arms Hotel, Malmesbury are provided by real guests who have actually stayed at the property.
Rooms:
3.2
Value:
3.6
Friendliness:
4.1
Cleanliness:
3.5
Facilities:
3.3
Staff service:
3.9
Location:
4.4
Breakfast:
3.8
Guest Rating:
3.5
From 88 reviews
Sort:Guest Reviews
Page: 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 Next
Martin
Mature Couple
Stayed: Aug '15
4
Would recommend to others.
Rooms:
3
Value:
4
Friendliness:
5
Cleanliness:
3
Facilities:
3
Staff service:
5
Location:
4
Breakfast:
5
"Remember the Kings Arms is a pub with rooms."
We stayed a couple of nights at this old coaching inn. The bar is busy in the evenings and can be quite loud. This is common when staying in town centre inns and pubs and to my mind people should expe… Read more
"Remember the Kings Arms is a pub with rooms."
We stayed a couple of nights at this old coaching inn. The bar is busy in the evenings and can be quite loud. This is common when staying in town centre inns and pubs and to my mind people should expect this. Read less
Likes:
Relaxed atmosphere and friendly helpful staff. Room and facilities where aligned with expectations for this type of accommodation.
Dislikes:
wifi seemed a bit weak. Everyone should provide this as a standard these days.
Guest Review for Kings Arms Hotel, Malmesbury
Graham
Alone
Stayed: Aug '15
3
Would recommend to others.
Rooms:
2
Value:
3
Friendliness:
5
Cleanliness:
2
Facilities:
1
Staff service:
4
Location:
4
Breakfast:
4
"A night in the arms of the king"
This accommodation is perhaps all you should expect of a 16th century property: uneven creaky floors and black painted beams in the ceiling. The staff are friendly and helpful, and the rooms are adequ… Read more
"A night in the arms of the king"
This accommodation is perhaps all you should expect of a 16th century property: uneven creaky floors and black painted beams in the ceiling. The staff are friendly and helpful, and the rooms are adequate with en-suite facilities. Unfortunately, my room lacked a bulb in the central light fitting, and the TV did not work (both problems were fixed relatively quickly. However, there was only one rather difficult to access double socket to serve the TV, the kettle, and a table lamp. Read less
Likes:
Off-street parking BUT why don't you warn guests of the extremely narrow access? When I arrived I could not believe that the passage (hardly a few inches wider than my car) was the entrance.
Dislikes:
No. On balance it was fine and served its purpose.
Guest Review for Kings Arms Hotel, Malmesbury
Louise
Young Couple
Stayed: Aug '15
2
Would not recommend to others.
Rooms:
2
Value:
2
Friendliness:
4
Cleanliness:
2
Facilities:
2
Staff service:
4
Location:
4
"You get what you pay for!"
This hotel served a purpose as we were attending a birthday party at the hotel.… Read more
"You get what you pay for!"
This hotel served a purpose as we were attending a birthday party at the hotel. Read less
Likes:
We were able to stay at the party venue
Dislikes:
We were given a room that was occupied by someone. The room we were subsequently given was a very tired looking room. The lamp didn't have a light-bulb in it and the TV didn't work.
Guest Review for Kings Arms Hotel, Malmesbury
Peter
Mature Couple
Stayed: Jul '15
5
Would recommend to others.
Rooms:
4
Value:
5
Friendliness:
5
Cleanliness:
5
Facilities:
5
Staff service:
5
Location:
4
Breakfast:
5
"Warm welcome well prepared great place"
only one night but everthing was as we wanted very friendly staff and other customers great atmosphere - Excellent food and I like my food.… Read more
"Warm welcome well prepared great place"
only one night but everthing was as we wanted very friendly staff and other customers great atmosphere - Excellent food and I like my food. Read less
Likes:
Everythinfg
Dislikes:
A Big fat no from me
Guest Review for Kings Arms Hotel, Malmesbury
Mark Daniel
Young Couple
Stayed: Jul '15
5
Would recommend to others.
Rooms:
4
Value:
5
Friendliness:
5
Cleanliness:
5
Facilities:
4
Staff service:
5
Location:
5
Breakfast:
5
"Welcoming"
Very pleasant with great Customer Service… Read more
"Welcoming"
Very pleasant with great Customer Service Read less
Likes:
Clean and friendly hotel fantastic breakfast
Dislikes:
Room a little small but fine for 1 night
Guest Review for Kings Arms Hotel, Malmesbury
Ian
Family with older Children
Stayed: Jul '15
2
Would not recommend to others.
Rooms:
2
Value:
2
Friendliness:
4
Cleanliness:
2
Facilities:
2
Staff service:
4
Location:
4
"wish I'd booked somewhere else"
one night… Read more
"wish I'd booked somewhere else"
one night Read less
Likes:
nothing
Dislikes:
Car park entrance too small to get a large car down.
The room could do with redecorating. Paint flaking off. Very gloomy.
Guest Review for Kings Arms Hotel, Malmesbury
Annette
With a colleague
Stayed: Jul '15
4
Would recommend to others.
Rooms:
4
Value:
5
Friendliness:
5
Cleanliness:
4
Facilities:
4
Staff service:
5
Location:
5
Breakfast:
4
"value for money"
We stayed for one night as we were attending a concert at Westonbirt Arboretum.
The hotel is clean, & full of rustic charm. We were in one of the converted stable rooms in the courtyard, which added… Read more
"value for money"
We stayed for one night as we were attending a concert at Westonbirt Arboretum.
The hotel is clean, & full of rustic charm. We were in one of the converted stable rooms in the courtyard, which added to the charm. Read less
Likes:
The ambience.
Good value for money.
Dislikes:
The entry to the car park is via a very narrow alley way, as an original 17th century building. We were ok, as we have a small car.., this did add to the look, & added to the appeal & character though
Guest Review for Kings Arms Hotel, Malmesbury
Peter
Mature Couple
Stayed: Jul '15
1
Would not recommend to others.
Rooms:
1
Value:
1
Friendliness:
1
Cleanliness:
1
Facilities:
1
Staff service:
1
Location:
5
Breakfast:
1
"Failure to meet agreed and partially paid booking; farmed out to alternative accommodation elsewhere"
We booked specifically at the Kings Arms to revisit old friends in the town. First meet them 50 years ago when I stayed, as a young boy, with my family at the Kings Arms which apart from the nostalgi… Read more
"Failure to meet agreed and partially paid booking; farmed out to alternative accommodation elsewhere"
We booked specifically at the Kings Arms to revisit old friends in the town. First meet them 50 years ago when I stayed, as a young boy, with my family at the Kings Arms which apart from the nostalgic element is walking distance to our friends house. Booked and partly paid for this in February when there were several rooms still available. But on arrival we were told there had been a double booking and we had to go somewhere outside of town. Very unhappy. Read less
Likes:
The alternative accommodation was good; no complaints, but it wasn't the Kings Arms and was not within walking distance.
Dislikes:
How can a deposit be taken for a booking, then not provide the agreed booking; does that meet the terms and conditions of UK Hotels? If so then I do not want to use them again and will warn others.
Guest Review for Kings Arms Hotel, Malmesbury
Judi
Young Couple
Stayed: Jul '15
4
Would recommend to others.
Rooms:
3
Value:
4
Friendliness:
5
Cleanliness:
5
Facilities:
4
Staff service:
5
Location:
5
Breakfast:
5
"very friendly good food"
we stayed one night as my husband was having an experience morning at Castle Coombe I went to Glow opposite for a luxury food pedicure… Read more
"very friendly good food"
we stayed one night as my husband was having an experience morning at Castle Coombe I went to Glow opposite for a luxury food pedicure Read less
Likes:
the friendliness of the staff and the food
Dislikes:
the room was clean, but the décor could have done with a bit of an update and paint. a bit noisy in our room from those drinking outside to about 2am if not longer
Guest Review for Kings Arms Hotel, Malmesbury
Mike
Young Couple
Stayed: Jun '15
4
Would recommend to others.
Rooms:
4
Value:
4
Friendliness:
4
Cleanliness:
4
Facilities:
4
Staff service:
3
Location:
4
Breakfast:
4
"more power needed from the shower"
2 nights, good beers, nice rooms, disappointing shower… Read more
"more power needed from the shower"
2 nights, good beers, nice rooms, disappointing shower Read less
Likes:
good beers, nice rooms, eggs royale very tasty
Dislikes:
disappointing shower - not powerful enough in room 12
Guest Review for Kings Arms Hotel, Malmesbury
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